Their maids are thiefs
19/01/2017 David T, Hawkins, TX, United States
I would give this hotel a pretty good rating except that when we checked out and left, we realized we left a pillow in our room 224. We had not left the area yet, so we called and said we would be bac... more
I would give this hotel a pretty good rating except that when we checked out and left, we realized we left a pillow in our room 224. We had not left the area yet, so we called and said we would be back by to pick it up. When we got back (within 2 hours) guess what? The room had been cleaned and there was no memory pillow with a red pillowcase anywhere to be found. I guess the maids consider left behind items part of their bonus and the front desk turns a blind eye. less
Nilesh B, Guest Relations Manager at BEST WESTERN Kingsville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 361-595-5656.
BEST WESTERN Kingsville Inn