Not one of their best
09.09.2016 Karen W, Townsville, Australia
Whilst the location of this hotel is close to shops and eateries the rooms and breakfast facilities are only 1 star. The lift is very small, if you can get it to come to your floor. The rooms vary i... more
Whilst the location of this hotel is close to shops and eateries the rooms and breakfast facilities are only 1 star. The lift is very small, if you can get it to come to your floor. The rooms vary in size and what we were given for 2 people was suitable only for 1 person. The bed filled the room and we were unable to move around it. There was only 1 very flat pillow on this bed and when asked about more were told there was none. Breakfast was also very inadequate with uncooked eggs and no service. There was also not enough room for our group. Staff was also short in supply less
Geoffrey G, Responsable commercial at BEST WESTERN Hotel Univers, responded to this review
I thank you for taking time to post a review about your stay with us.
I am so sorry our hotel didn't match your expectations . I would like to apologize concerning your room and your breakfasts. This is very important for me to offer a top quality service.
Thank you for mentionning the location of hotel close to shops.. We rare at heart of Cannes.
Concerning the breakfast, we have buffet and our guests serves directly to the buffet This gives us the opportunity to offer you a top quality breakfast but on the other hand you have to understand that, sometimes, it takes a little while to get served. I am so sorry if you have been waiting too long.
With my best regards.
E-commerce Manager - Longitude Hotels