A very basic 3 star
03/05/2017 Andy R, Sacramento, California
Very clean & adequate if you are not disabled or elderly.. The staff are very friendly, helpful & quickly respond to requests. The wifi is good but cumbersome to get onto and you need to log on every ... more
Very clean & adequate if you are not disabled or elderly.. The staff are very friendly, helpful & quickly respond to requests. The wifi is good but cumbersome to get onto and you need to log on every time you shutdown your computer. Hot pot in room for tea and instant coffee. Baths have hair dryer, towel warmer & tub/shower (washcloths do not exist in France). Toilet in separate room like all of France. You must go through an outside covered courtyard to get to most rooms, some are off an elevator near the front desk that isn’t wheelchair accessible (must climb 4 steps). In fact, most of the hotel is wheelchair inaccessible: doors are too small (<30”) to elevators & baths (which also have no grab bars). Most stairs lack handrails on one side. The buffet breakfast (7-10 am) has eggs (scrambled/boiled), meats, cheeses, fruits, pastries, yogurt, dried fruit, juices and fairly good cappuccino/espresso and is downstairs (also wheelchair inaccessible though you can get room service). ROOM SERVICE & RESTAURANT HOURS ARE DEPLORABLE. Both are only open 12-1:30 pm & 7:30-9:30 pm weekdays and closed on weekends and no food is available at the bar except croissants from 10-12 am so you have to leave the hotel to eat after breakfast. To make matters worse, we were here May 1, France’s Labor day, so we without it for 3 days in a row and very few eateries were open then . Laundry fees are high- 2 Euro for socks/underwear, 3 for t-shirts, 5 ea for blouses/pants - better to go to laundromat across the street. There's a bike rental stand just south of the hotel that is free for the first 30 min. Close to metro, tram, a grocery store but few restaurants. There is a huge mall just 2 tram stops south. BEWARE OF CABS - SOME CHARGE 50% MORE THAN OTHERS FOR SAME TRIP less
Fabienne G, Responsable commercial at Best Western Hotel Charlemagne, responded to this review
First of all, I would like to thank you for taking the time to give us your impression toward your recent stay at the Charlemagne Best Western - Lyon.
I am sorry we haven't been able to meet all your expectations during your stay among us. Especially about the hours opening of our restaurant. We are open for lunch time and diner time. It is French culture. Nevertheless, we do have plenty of restaurants or supermarket around opened every day.
I 'm glad to read that you enjoyed the space, the professionalism of our team and the great location of our hotel.
Be sure that your feed back will help us to improve our offer.
I stay at your disposal for any queries, and I hope to have the pleasure to welcome you back soon.