Passing through but disappointed
08/03/2017 rockyrocky2, San Angelo, Texas
On my way down to Texas, we had stopped here to relax and sleep. It was not the greatest. The walls are very thin. I could hear the couple next door. Anytime we would sneeze, they would say bless you.... more
On my way down to Texas, we had stopped here to relax and sleep. It was not the greatest. The walls are very thin. I could hear the couple next door. Anytime we would sneeze, they would say bless you. In the morning, they served breakfast in their restruant that was colder than outside and they even ran out of breakfast items. Needless to say, we won't be staying again. They did have an awesome indoor pool and jacuzzi. less
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review
On behalf of our entire staff, please accept my apologies for not living up to our standards of providing you the best stay experience.
I am very sorry that you were unable to enjoy the complimentary breakfast at our restaurant. We had a problem with the heating unit in our restaurant which has been fixed. In addition, I would like to apologize that we ran out of some of the items on our complimentary breakfast menu. I have addressed this with our restaurant staff and I personally assure you of a much better experience during your future stay
with us, given another chance.
Also, we are looking into a better and efficient way to insulate the walls in all our guest rooms.
Once again, I would like to apologize for your inconvenience.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at
BEST WESTERN Hospitality House