Not a place I'd stay again
11/11/2016 karenwZ5675UI, Delano, Minnesota
Lumpy pillows and a very hard mattress. Mold in the shower and not plug in by the desk for my computer. My feet got dirty just walking across the carpet. I definitely would not recommend this hotel to... more
Lumpy pillows and a very hard mattress. Mold in the shower and not plug in by the desk for my computer. My feet got dirty just walking across the carpet. I definitely would not recommend this hotel to anyone. The room smelled like air freshener and cigarette smoke. less
Neeti G, General Manager at BEST WESTERN Hospitality House, responded to this review
On behalf of our staff, please accept my deepest apologies for not living up to our standards during your stay with us.
Based on your previous Best Western survey feedback, we took quick action to resolve the problems. We have performed a deep cleaning of the bathroom to remove the mildew and also completed a deep cleaning of the carpet in the room. Also, we have replaced the pillows on the bed with brand new ones that we had in stock.
I have also followed up with our housekeeping staff to ensure that our highest standards of cleanliness are being consistently maintained. In addition, we have ramped up our daily inspections so that we can closely inspect for and address all cleanliness and maintenance issues before our guests check in daily.
Once again, I am very sorry for all your inconvenience.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at
BEST WESTERN Hospitality House