Best Western Burnley West Higher Trapp Hotel

my daughter chose the Higher Trapp for her wedding venue I was very impressed, The staff were very friendly and polite, the food was excellent, the room was very clean with a comfy bed, and a fantastic view. the morning after, the maids were asking if we had a good day. A really nice atmosphere. they made my Daughter's special day, extra special well done to all the team less

The hotel is very grubby, with sticky carpets and stained furniture -that's just reception Our room had torn wallpaper rusting bathroom fittings, no heating. old grubby furniture Awake throughout the night due to shouting/doors slamming I dread to think what I was lying on Stay only if they reduce the price to a tenner less

On booking an all inclusive break I mentioned that it was our anniversary (52 years) and we were given a large bedroom with four poster bed and bay window with lovely views on the front of the hotel. It felt very cold when we went in with no heating on, when I spoke to reception she immediately said she would get us a heater and she brought it to the room. It took several hours for this to make any impression on the room, so I spoke to reception again and was given blankets for the bed. Such a shame that management are not taking notice of the weather for their guests Comfort. The evening meals were great and staff very friendly and helpful. less

We selected Higher Trapp as our wedding venue in 2019 and was due to get married in Summer 2020. Unfortunately due to COVID-19 it wasn't possible to proceed with the original date and the wedding was re-booked for Summer 2021. Throughout the whole process Jamie, Megan and the team at Higher Trapp were excellent to deal with. Whilst there was a lot of uncertainty and anxiousness around whether our day would happen, we felt very reassured by the team and it was one less thing to worry about. Our wedding went ahead shortly after the lifting of all restrictions and (other than the weather) the day was wonderful. From the decorations and set out of the room for the ceremony to the food and the evening - everything was what we hoped for. We were able to have as many meetings ahead of the day to ensure everything was taken care of, and on the day Jamie was a great and fantastic help in making the day flow and keeping to the various timings. The bedroom was great, the staircase is fantastic and the lounger area with wooden panelled walls and red leather couches has great character. We had the best time and will definitely look to come back to spend a night less

We attended a wedding at the hotel. The service and food was great, I could not fault it. Everyone in my family said the same. As a vegan I was well catered for. Nice surroundings and a nice hotel. Staff very friendly and helpful less