Best Western Burnley West Higher Trapp Hotel

Lovely location. Friendly and helpful staff. Excellent food with choices for breakfast. Evening meals really well presented and flavoursome. Only criticism is that room was rather tired. Very cautious when moving around in 4 poster bed as it had many repairs with extra screws and metal bracing. Quite amusing as we were celebrating our silver wedding!!!!!! Caused some humour for our friends when we sent photos x less

Many moons ago had purchased AI night which eventually we were able to take. Very welcoming reception from Kerris who explained the COVID arrangements. The Hotel was certainly not busy indeed I saw only a couple of other guests. We had booked a twin room of which there is only one. It was unfortunate that the window, which gave a panoramic view of the countryside, had been put out of commission by a previous guest. it is also above the kitchen/bar area and the commercial extractor fan runs all night. Dinner was lovingly prepared by Sam with starters and a delightful special, Shoulder of lamb, served by Mollie who also kept us supplied with the excellent house house wine ( and later the Martell and Bells !) A decent sleep and up for a freshly cooked full English breakfast served by Anna. My wife wasn't feeling to brilliant so Anna arranged a bacons on toast sandwich for me to take out. We were leaving for a couple of nights in Borobridge but before we left had a conversation with Jamie the manager. An equable one which saw a discount on the current AI rate leading to a return on the Sunday. The upgraded room was welcome and a delight. Over the weekend the area had been affected by COVID regulations which meant alcohol only with a meal. Emily and Emily looked after us very well and we were able to 'spin out' the ordering and eating of the dinner. Again Sam was on duty and served up a wonderfully cooked swordfish Steak and a Blade of Beef. absolutely 'on point' . Early to bed and breakfast served by Megan. Late check out and off to Clitheroe. An amusing point about breakfast, the 'local sausages' come from Rotherham. Such a shame when the renowned sausage shop Cowmans is 5 miles away in Clitheroe. So we left having booked again for a night when we return from a break in November in Harrogate on the same terms. Hopefully the alcohol restriction will have been lifted and we have a leisurely evening. Must mention the groundsman John who has a pair of Border Terriers. wonderful to see them gambolling in the grounds as he went about his work. less

Amazing stay! The Food was amazingly delicious so tasty! Emily and Emily were lovely and very friendly! The hotel was beautiful and the grounds were well kept! Definitely coming back to stay again in the future! :) less

Upgraded to superior room on line as suprise for hubby Checking in was aware didn't spoil suprise Extremely happy with room x views from room amazing stayed all inclusive package wasnt disappointed food & service during these trying times outstanding thankyou less

Chose the all inclusive package and had to rearrange twice due to Covid lockdowns. We were married at Higher Trapp some years ago and decided to take up the £99 all inclusive overnight deal. (This is now £138 apparently.) At £99 it was not a bad deal at all but certainly would not pay more. Staff all very friendly from reception and waiting on staff to housekeeping staff. Food though pretty average at best - nothing special and the menu for the 2 course all inclusive quite basic. (Presumably to keep costs down). Breakfast was ok but again pretty average in quality. Toast was warm bread! One lady serving and taking orders at first and forgot our fruit juices due to this. Second member of staff arrived later and was poorly dressed in leggings with holes (not fashion holes but worn holes) and not what is expected at all. The hotel seems to need some TLC on decor and the Restaurant feels like a pub now rather than a nice dining area. Whilst Covid means tables have to be bare they should not make it look like a working mens club! The bar and restaurant is gloomy and needs brightening up. The bedroom too was dated and uninspiring. Lovely views of garden but garden too looked unkempt and unloved. In summary:This experience was a change of scenery for us since we've not been out much at all this year due to Covid but would not do again tbh and certainly not at this higher price. less