Best Western Burnley West Higher Trapp Hotel

I hasve known Claire for about ten years so I was thrilled to be invited to her wedding at the BW Higher Trapp Hotel. The setting of this hotel is utterly breathtaking. Set among the Pennines, there are views of the hills and dales for absolutely miles aroumd. The wedding was utterly fabulous. The staff were absolutely excellent and the best service was provided to us. The room was lovely and quiet (room 30 in the cottage). There are oodles of car parking, a licensed bar, tv and wi fi. I would rate it 10/10. If you are driving there make sure your car has a satnav!! less

Stayed here to attend a friend’s wedding at the hotel. I was given a room in the annexe at the end of the car park. The room was very dated and the bathroom more so, it could really do with a refurb. I couldn’t get the shower to turn on despite the fact it dripped all night long. Called reception who said I needed to turn it “more than I would expect”...... turned it for about a minute and still couldn’t turn it on. Reception did say they would come over to sort it out but in my hungover state I didn’t want someone coming into my room so had to have a bath instead. I thought the complimentary items in the room were strange. I’d rather have some body lotion and decent shampoo rather than the all in one shower gel/shampoo dispenser and a “shoe mitten”!! I was pretty surprised to find there was no water at the tea/coffee/kettle area. The tap water was warm so not nice to drink. I also found three spiders in my room - as a chronic arachnophobe, this made me pretty unhappy!! All in all, not a bad hotel but certainly not worth the price I paid to stay. less

We recently stayed there and found the accommodation below par. No one serving in the bar and had to wait 20 minutes for someone to come, this happened on three occasions during our stay. I also like a glass of red wine, but they keep it in the fridge! It should be room temperature. The rooms were ok but could have been cleaner. The only good thing was tge breakfast was good and the staff very good. less

entered Fitzys bar 12ish and were greeted by staff and seated in the window, i wasn't too hungry so only had starter and sweet, my wife had main course of steak and i wish i'd had too, it looked and tasted delicious. Price a bit OTT, but if we had two main course from Fitzys bar menu we could nave two for one on weekday lunchtimes, beer was good choice of lagers and 2 casks less

We can't speak highly enough of this venue and it's staff,,we got married 27/7/18...and from start to finish the staff where brilliant and nothing was to much,,, special mentions to Donna and Kerry our wedding coordinators for everything,,everything went so smoothly thanks to your guidance,,, your staff are amazing, we'll mannered and courteous,, the venue is just a mind blower... Thank you less