Best Western Burnley West Higher Trapp Hotel

I was contacted by a member of the hotel team on Saturday 21st March to say they couldn’t fulfil my booking for 25th March which was afternoon tea, dinner, bed and breakfast which I fully understand. I therefore requested a refund and was told they didn’t have the power to do this and somebody would call me back. I didn’t receive a call back and the line was always engaged when I rang so emailed to outline my situation which is that I work in a busy A&E department and do not wish to rebook but would like my money back so I could enjoy a few luxuries during my downtime as at present my job has become increasingly stressful. I also advised that leave had been cancelled for April and will more than likely be the same for May. Jamie Proctor, the General Manager, emailed today to say he wouldn’t refund and I could only rebook with no further explanation. All I can say is shame on you Jamie Proctor. I have clearly outlined that I am not able to rebook yet you feel you have right to retain my hard earned money. Maybe you can give me a call to discuss this further or give me your managers details as requested. less

Stayed for 2 night on a package deal, with small dog. Firstly the hotel was very dog friendly which is a major consideration given the separate dog annex. Hotel seen from public areas only, but the environment was top rank (viewing also function rooms well prepared). As to the staff, very courteous and cheerful, thus overall impression first class. The evening meal was very reasonable, and the daily breakfast menu very comprehensive and well prepared. Should be considered as an ideal small conference venue, and well suited as a wedding venue (with lots of available parking). To be recommended. less

We stayed at this hotel as we were attending a wedding near by . Upon arrival , I was informed that the hotel hadn’t taken payment for one of the three rooms I had booked. This was very inconvenient as I didn’t have the correct card with me to make payment. I paid but wasn’t happy that it was left until being informed at arrival . We stayed in room 30 on the lodge . We didn’t use the shower facilities until late at night , and was disgusted with the hygiene of it ( see photo ) . Upon checking out we were never asked how our stay was , so that is why I’m doing this review. However ,the staff in the bar area were great ,and the breakfast was very good so can not fault that . less

Booked this on an all inclusive weekend package, realised they had a murder mystery theme night on the same time so upgraded to include this. Fantastic hotel, fantastic staff, big shout out to Kerris, fantastic stay. Would definitely recommend and will definitely be back and can’t wait to try our there other hotels. The Fitzpatrick’s less

Stayed on one of the £99 all inclusive offers. Well worth it. Comfortable room, nice food and good choice of drinks in the bar. There's a nice lounge with a fire to sit and chat away from the restaurant bar area. less