Best Western Higher Trapp Country House Hotel

Great service from the Restaurant Manager & her staff for Grandad's birthday celebrations with 17 family and friends.Food great quality and staff happy to accommodate special requests including dimming the lights & bringing in the surprise cake. They were quiet happy for us to enjoy the restaurant for as long as we wanted and even suggested best place to take group photo and took the photo for us. less

We booked the hotel room an hour before arrival as a treat for my birthday. When we arrived we were greeted by a very friendly receptionist called Jess. She explained everything in detail to us regarding where to find the room and restaurant and also about the fact she had put our room away from above the function room due to a wedding being in and she didn't want us being disturbed by the wedding music. She upgraded us to half board and price matched to booking.com for us. We went to our room. It was lovely, clean, pretty, nicely decorated and a nice bathroom with complimentary tea coffee hot chocolate and biscuits and also toiletries we were pleasantly surprised. We had booked a table in the restaurant so when we arrived for our meal we were told to pick a table and someone would come to take our order. The menu had plenty of choice and all reasonable prices. (See my photo but you will need to zoom in) my husband ordered sirloin steak (rare) and I had cajun chicken. Food arrived and my husbands steak was cooked medium, he mentioned it to the restaurant manager Sheila who immediately offered to have another one cooked but he said no it would be fine. He still thoroughly enjoyed it. My chicken was nice although there was only a tiny portion.. (again look at photo) For dessert we shared a big bowl of icecream which was delicious Mrs Dawsons icecream. Pear drop flavour is to die for! We then went up to our room and snuggled down in a very comfy bed to watch a bit of TV before turning off to sleep about 11 and within minutes both fast asleep and had a great nights sleep. Woke up and got ready to go for breakfast. Shower was hot and powerful. Breakfast was beautiful. Lots of choice from cereals to fruit fresh and fruit salad, yogurts, toast with white or brown bread, croissants and pastries. Nuts and lots of juices. Then choice of continental or vegetarian breakfast or full Lancashire breakfast. Again beautiful food and great service. Staff were brilliant and very friendly. Overall when we stay anywhere or even go for meals we find that service or something else is usually lacking but we couldn't have found anything wrong even if we had tried. 10 out of 10 and would highly recommend this hotel. Very happy guests who will return on our next child free night! Thank you to all the staff but special thanks to the two staff mentioned. less

1 star due to the fact that same complaints have been mentioned in other reviews and the problems obviously haven't been rectified. The first thing we noticed when entering was that our room smelt strongly of cigarette smoke. The carpet clearly hadn't been hoovered in at least a week. Our friends room also hadn't been hoovered. One of our cups was missing, the one remaining was dirty and full of biscuit crumbs. At this point I began to wonder whether the sheets had even been changed. Thankfully they did appear to have been. We told reception immediately, although they were understanding and said that shouldn't have happened we didn't actually get an apology. They hoovered the floor and sprayed some air freshener. No compensation was offered. Breakfast is priced at £15(!) each. No thanks. less

Just back from a nice three day break at Higher Trapp CHH. Nice quiet room (24) with good views. Food was excellent quality but breakfast service a bit slow when busy. Helpful staff too. We weren't there for a wedding but its obviously a very popular venue. All in all a very good value package. less

Lots of us stayed over for Wedding 🎩 Great Wedding venue, staff really friendly and helpful 🎈🎈Parking space good. Nice to have a good sized room to freshen up during the event which started at 13.00 and went on till late. less