Ok, but had better!
03/08/2019 Mazzifran, Lancashire, United Kingdom
Having attended a wedding reception, we chose to stay over. On arrival check in was swift and staff were warm and welcoming. When going to the room the age of the building became apparent, it looked r... more
Having attended a wedding reception, we chose to stay over. On arrival check in was swift and staff were warm and welcoming. When going to the room the age of the building became apparent, it looked rather tired in places and ready for a freshening up. Our room (18) was a fab size, but the carpet, bed throw and cushions looked like they needed a good clean and every move over the floor boards rang out for all to hear! The room was one of the ones yet to be renovated and this was clear to see. Though, even the more modern rooms were looking tired. We thourougly enjoyed our time at the reception though drinks were pricey. Sleep was ok, bed was comfortable and clean. Shower in the morning was eventful though as the bath (over bath shower) didn’t drain. Breakfast choice was good, however on asking for veggie sausage/no bacon, was shocked to receive a plate with black pudding and sausage on, my veggie sausages would arrive later! As I was busy talking I’d presumed the waitress had said the veggie sausage was already on my plate and as it looked different to what the others had, I cut it open to see it was in fact meat. Now, I’m not vegetarian, just prefer vegetarian options, but had I had been this would not have been very acceptable. In general the hotel was ok, great location, some lovely staff and they’d put lots of effort into the couples big day. But, was it worth £95 for the night? Not in my opinion. less
HtrappGM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review
Thank you for taking time to review your visit to the Higher Trapp.
I am disappointed to hear that you feel the room wasn't what you had expected. We are continuously trying to update the bedrooms unfortunately you were allocated one of the rooms which has not been done yet. Im glad to hear that you did get a good sleep and enjoyed the wedding day.
With regards to the breakfast I have passed over your review to the restaurant manager to provide further training to the team there and improvements will made to avoid similar issues in the future.
I do hope you choose to visit us again.