Best Western Burnley West Higher Trapp Hotel

Excellent grounds with great photo opportunities. First class food and the staff very friendly and helpful. The bar was a bit pricey. The rooms well appointed and clean and comfortable. This is a great wedding venue. less

The hotel is situated at the top of a hill with great views to the rear gardens. Our room no17 was clean and bright. The staff are all very helpful especially in fitzys bar. The drinks are what expect in a hotel. The breakfast was good but bacon looked warmed up. I would visit again. The hotel is a good venue for a wedding. less

My son and his wife had their wedding reception here which was absolutely faultless. Quite a few of us stayed overnight. The room was clean and tidy with drinks and snacks provided. The breakfast choice was very extensive and I can't think of anything that you couldn't have. less

Stayed with friends and we were put into their annex, we were told that it would be better for us as there was a party on that night in the main part of the hotel. When we arrived at the annex we couldn't help noticing the state of the carpet in the hallway and stairs and it wasn't much better in our bedroom. Our room wasn't great for the money paid, the bathroom was old fashioned and worn. The food at night and at breakfast was first class, but it wouldn't persuade us to stay there again. less

Not the best experience. Arrived on a rainy evening, nowhere to park as Rotary Club night. Parked in the overflow car park, walked with bags to reception, not offered a room upgrade even though being a Diamond Elite for Life Member and not being full. Told that our room was in the Annex, so another walk in the rain with bags, (yes, we were told there was parking there, but unfortunately no access as a member of the Rotary Club had decided to park across the entrance.) The room was a good size to be fair, but very tired, the mattress had collapsed on one side so you fell out of bed! The bathroom was set up for disabled people, we are not, so, we were taking this from somebody who may of needed it (we did you a favour if you did, it is not pleasant). The room was not very clean, the ceiling and walls have been poorly repaired at some point, the flush didn’t always work correctly, the hot water ran out one morning. The food was good, especially breakfast, but the service in the evening was very poor. We finished our main course, waited for approximately 20 minutes for someone to clear the plates and take a desert order, no one came, so we walked out. On departure I told the receptionist of our displeasure, I was told the manager was not in, but would be later, and they would ask them to call and discuss. We are still waiting. less