Best Western Burnley West Higher Trapp Hotel

Visited yesterday for Sunday lunch. Really well set up, large marquee with heating. But it was clear from the start it wasn't well organised. A couple of tables complaining they'd been waiting ages for food, couple opposite complaining food was undercooked. After being there half an hour our food order was taken. ( lovely waiting staff) I ordered seabass and fennel salad, which was completely tasteless, hubby said same about his belly pork. We'd both ordered roast beef for our main, sounded delicious on the menu, served with various veg to include cauliflower cheese, a rich gravy etc. In reality it the beef was tough and almost impossible to cut through, there was about a teaspoon of the thinnest gravy served on it, cauliflower cheese was a miniscule floret no sauce etc, the rest of the veg served with it was rock hard, and I love crunchy veg, but not raw. I asked for more gravy and some actual cauliflower cheese, as advertised. A good 10 minutes later these arrived, by which time the rest of our food was cold. Ate some of the meal that was edible. Our plates were cleared away, nobody asked if everything was ok, so I thought I would mention something when staff came to ask about desert, but no-one came to ask if we wanted any. Asked for the bill as the prebooked taxi was on its way, and to add insult to injury we'd been charged extra for the cauliflower cheese! Didn't have time to query it as by this time our taxi had arrived. All in all an unpleasant experience. This wasn't the treat out we wanted, and tbh, we will never visit there again. less

extremely pleased when arriving at the hotel beautiful setting stunning building check-in was very professional and informative and i received an upgrade i was informed about the outside dinning and breakfast system during covid regulations which was again exceptional had a room overlooking the gardens at the front and the view over the hills was breath taking room fresh and furnished to a high standard ,went down for dinner in the marquee which was heated with heat lamps above your table the menu was great and the food home cooked which was fabulous the service from the staff was great and a bit chat was nice then had the best sleep as it was so quiet bed comfortable and room service in the morning with a full cooked breakfast which was 10/10 great sleep refreshed for my day ahead will be back for sure thanks folks less

We booked an afternoon tea for four people, the setting outside was lovely, the food was lovely. Service was a little slow, we had to ask for the bill three times and the pastry on the sausage rolls was undercooked, actually almost uncooked, apart from that it was a good choice. less

Lovely location. Friendly and helpful staff. Excellent food with choices for breakfast. Evening meals really well presented and flavoursome. Only criticism is that room was rather tired. Very cautious when moving around in 4 poster bed as it had many repairs with extra screws and metal bracing. Quite amusing as we were celebrating our silver wedding!!!!!! Caused some humour for our friends when we sent photos x less

Many moons ago had purchased AI night which eventually we were able to take. Very welcoming reception from Kerris who explained the COVID arrangements. The Hotel was certainly not busy indeed I saw only a couple of other guests. We had booked a twin room of which there is only one. It was unfortunate that the window, which gave a panoramic view of the countryside, had been put out of commission by a previous guest. it is also above the kitchen/bar area and the commercial extractor fan runs all night. Dinner was lovingly prepared by Sam with starters and a delightful special, Shoulder of lamb, served by Mollie who also kept us supplied with the excellent house house wine ( and later the Martell and Bells !) A decent sleep and up for a freshly cooked full English breakfast served by Anna. My wife wasn't feeling to brilliant so Anna arranged a bacons on toast sandwich for me to take out. We were leaving for a couple of nights in Borobridge but before we left had a conversation with Jamie the manager. An equable one which saw a discount on the current AI rate leading to a return on the Sunday. The upgraded room was welcome and a delight. Over the weekend the area had been affected by COVID regulations which meant alcohol only with a meal. Emily and Emily looked after us very well and we were able to 'spin out' the ordering and eating of the dinner. Again Sam was on duty and served up a wonderfully cooked swordfish Steak and a Blade of Beef. absolutely 'on point' . Early to bed and breakfast served by Megan. Late check out and off to Clitheroe. An amusing point about breakfast, the 'local sausages' come from Rotherham. Such a shame when the renowned sausage shop Cowmans is 5 miles away in Clitheroe. So we left having booked again for a night when we return from a break in November in Harrogate on the same terms. Hopefully the alcohol restriction will have been lifted and we have a leisurely evening. Must mention the groundsman John who has a pair of Border Terriers. wonderful to see them gambolling in the grounds as he went about his work. less