Best Western Burnley West Higher Trapp Hotel

Stayed many times before and still nice clean tidy rooms. Reception staff very friendly and polite. This time we were a little bit disappointed with bar service. Food was excellent, well cooked and presented but service was not that great. When we ordered we were told our cutlery would be brought to us but when food arrived we still had none It never came so I had to stand in a queue at bar to ask for some. Staff seemed a bit stressed and rushed so hopefully it was a one off. Will not put us off staying again in the future overall still a excellent value for money hotel. less

My daughter got married at the venue on Easter Sunday. We were greeted by Jamie the Assistant Manager who took charge of proceedings and paid meticulous attention to detail. The Bride , Bridesmaids and myself stayed the night prior to the wedding and many of our family stayed over on the wedding night. We ate in the restaurant the evening before and the food was delicious.Full English breakfast on both mornings was also well prepared and nothing was too much trouble for the restaurant staff. The whole weekend was amazing. Great venue, beautiful food and everything ran like clockwork. Jamie and the team were very professional and looked after us so well. My daughter had an amazing day. Thank you to the whole team and Jamie in particular. I would highly recommend this as both a hotel and in particular a wedding venue. less

Rooms clean and comfortable, slept so well in comfortable bed. breakfast choice excellent, staff really friendly and helpful. Will stay again when up this way instead of premier inn. Thank you so much. less

Me and my wife stayed for two days for a Wedding and I must say everything about the place was fantastic from the rooms we stay at the lodge which is 30 seconds from the hotel the views were great the Rome’s excellent ,the meals in Fitzys Bar where very good and bar prices very reasonable a few nice real ales ,all of the staff in the hotel were very good nothing was to much trouble for them and everybody smiled ,the Wedding from the beginning to the end was excellent if anybody is traveling in this area they should stay ,the Staff should be proud of themselves for the service they provide less

We stayed overnight for a wedding and was disappointed. The room we stayed in was classed as a superior room but was somewhat dated. The bed was hard and the pillow had no movement in it as though it was old and all the filling was compacted into one lump. We tried ringing for a replacement but the phone didn’t work. Would have mentioned it on checkout but no one asked how our stay was and just wanted the payment. I would say that all the staff we encountered in the restaurant and during the wedding service were friendly and helpful. I just think the hotel could be great if they spent some money updating the rooms. less