Best Western Burnley West Higher Trapp Hotel

Great deal on the all inclusive offer. A warm welcome on arrival and an upgrade to a superior room. Lovely evening meal served by a lovely staff. A great breakfast to wake up to. A really nice break made even better by attentive staff and fabulous surroundings. Thank you for the birthday card left on the bed. Would recommend this hotel to all. less

We had a room for a disabled person so not in the hotel itself. The furniture looked like it was ready for the scrap heap. The shower area needed some bleach for the seated area for a disabled person so grotty. We stayed over the Christmas period so it was not cheap. The response from the reception was oh I'll let the cleaner know . Wont be going back there any time soon , the whole hotel looked tired Breakfast was a another whole experience which is too long to mention on here . less

My husband and I took advantage of Lavender Hotels' £99 deal for January/February and I have to say we were both really impressed. For £99 we got a standard double room for one night, a two course meal from the specials menu, free drinks between 6pm and 11pm, a full breakfast and a late checkout. The hotel interior is quite old and rather beautiful and the staff are really friendly and helpful. There's a great resident's lounge with a roaring fire and full of leather chesterfield sofas and armchairs, a perfect place to spend a quiet evening. The rooms were what I would assume is standard Best Western; nothing spectacular but clean and comfortable with all the amenities you'd expect. The restaurant/bar was large, informal and pleasant enough. The evening meal was a choice of starter and main or main and dessert and the food itself was top notch, couldn't fault it. There was plenty of choice for the free drinks too, which we certainly took advantage of! Breakfast was also excellent, with a good selection of cereals, breads and juices and a "choose your own" list of cooked items to customise your own hot breakfast. All in all we had a lovely stay there and have booked to go again in March! less

Very nice welcome Reasonably priced bar Enjoyable and well priced food Pleasant staff Nice breakfast All let down by so-so verging on poor rooms. And we were in the Platinum Superior rooms too. Poor decor and poorer upkeep - I'd be disappointed if our room was the bridal suite. We got value for money and there were little touches that were great, but the two rooms were far from sparkling less

My wife and I came here on their £109 all inclusive deal, meal, drinks, overnight accommodation and breakfast. The good points are the food was all excellent, much better than expected. The drinks are all branded names, and they are quick to serve. Breakfast was also very good although a bit slow due to everyone being there at roughly the same time (9am is best avoided!). The staff are very friendly and helpful. On the down side we were put in what they call the lodge, an outbuilding 1 minute walk down a hill. That would be OK in summer but in February it's a freezing cold walk with your coat on when going for dinner, so if possible make sure you ask in advance to be in the main Hotel. Also the rooms in the lodge are pretty basic. Initially we were in rm30 (the accessible room), except we aren't disabled so don't want a wet room, we want a bath. Also the TV in that room is more like a monitor, quite ridiculous. A move to rm31 was a bit better, although I'd say the bed was pretty darn uncomfortable. Overall we had a good night, but a poor sleep, so knocked a star off. less