We stayed at this hotel as we were attending a wedding near by . Upon arrival , I was informed that the hotel hadn’t taken payment for one of the three rooms I had booked. This was very inconvenient a... more
We stayed at this hotel as we were attending a wedding near by . Upon arrival , I was informed that the hotel hadn’t taken payment for one of the three rooms I had booked. This was very inconvenient as I didn’t have the correct card with me to make payment. I paid but wasn’t happy that it was left until being informed at arrival . We stayed in room 30 on the lodge . We didn’t use the shower facilities until late at night , and was disgusted with the hygiene of it ( see photo ) . Upon checking out we were never asked how our stay was , so that is why I’m doing this review.
However ,the staff in the bar area were great ,and the breakfast was very good so can not fault that . less
Jamie Proctor, General Manager at Best Western Burnley West Higher Trapp Hotel, responded to this review
Thank you taking time to leave feedback following your stay.
Im sorry to hear of the troubles you experienced with your payments and for any confusion, I shall speak with he reception team to ensure a more thorough checking before arrival of guests.
Please be assured that the points raised regarding the bathroom have been passed to the housekeeping/maintenance teams for improvements to be made.
Thank you for your kind words regarding the restaurant staff, Its wonderful to read.