Great hotel with staff to match!!
13/11/2019 956lisaf, Lutterworth, United Kingdom
Lovely room... cosy late night drink by the beautiful roaring fire downstairs. We all arrived very late.. around 1am, but the staff were so sparkley, happy & very accommodating. Meagan on reception w... more
Lovely room... cosy late night drink by the beautiful roaring fire downstairs. We all arrived very late.. around 1am, but the staff were so sparkley, happy & very accommodating. Meagan on reception was very bubbly & made sure that myself & the rest of my group had everything we needed. Luke who was working alongside was very kind & offered to carry our suitcases as he could see we were struggling & John who i think was the manager was very kind & offered to open the bar for us. We were up till about 2:30am & John continued to serve whilst Meagan & John turned a whole room around moving tables & chairs from the adjoining room but were so cheery about it & made sure it wasn't disturbing us.. it was lovely to see people enjoying their jobs.
Upon check out we were met with an equally bubbly Alice who i realised had spoken to me on the phone the previous day assuring me that our late check in would not be a problem. She was very complimentary about the afore mentioned staff which was so refreshing. I would also like to mention house keeping... i think it was an Anne, as after letting her know about a slight leak i had noticed on the shower screen in my room... she was very grateful to be told about it, asked if i required any further assistance, towels etc & would immediately arrange to have it looked at!
My group & i stay in hotels every week... but this stands out as a shining example of beautiful accomodation, cleanliness & 5 star service from every member of staff we came encountered! Thank you!! less