Not as good as before
12/10/2018 Suratrichard, Surat Thani, Thailand
Sometimes it's difficult rating hotels etc as average to very good is a big jump so maybe a good rating would be useful. Aspects of our stay were better than average and on a par to previous visits. W... more
Sometimes it's difficult rating hotels etc as average to very good is a big jump so maybe a good rating would be useful. Aspects of our stay were better than average and on a par to previous visits. We feel that the staff at this hotel are its best asset. Reception staff are friendly and efficient and we were pleased to see the lovely lady serving breakfasts again...her cheerfulness and warm smile makes for a good start to the day. Breakfasts are cooked to order and are very good indeed.
So what makes our rating different from last time. Firstly, despite clearly stating two guests when booking, the room had only one set of towels although this was quickly rectified by the reception staff. The room itself wasn't particularly clean with a thick layer of dust on parts of the furniture. The bathroom looks ready for renovation with what appeared to be black mould on the grouting between the tiles. Outside of the room, the staircase looked like it needed a good clean...for a non smoking hotel why was there a cigarette end on the stair carpet along with a slice of lemon?! All the above points to the possibility of housekeeping problems.
Location of the hotel is good and providing you avoid the school run traffic to the school nearby, the motorway is quickly accessible. less