Best Western Burnley West Higher Trapp Hotel

Had a business meeting here with festive lunch. Food Ok, but small portions. Salmon, potatoes etc. Nothing special could do better myself. Xmas pudding was mass-produced and a tiny slice with nondescript sauce. Mince pies were also mass-produced bought ones as well. Staff well-meaning but young and not particularly well trained. Poor value fort money overall, Venue nice, but drinks horrendously overpriced. Will not return less

Lovely room... cosy late night drink by the beautiful roaring fire downstairs. We all arrived very late.. around 1am, but the staff were so sparkley, happy & very accommodating. Meagan on reception was very bubbly & made sure that myself & the rest of my group had everything we needed. Luke who was working alongside was very kind & offered to carry our suitcases as he could see we were struggling & John who i think was the manager was very kind & offered to open the bar for us. We were up till about 2:30am & John continued to serve whilst Meagan & John turned a whole room around moving tables & chairs from the adjoining room but were so cheery about it & made sure it wasn't disturbing us.. it was lovely to see people enjoying their jobs. Upon check out we were met with an equally bubbly Alice who i realised had spoken to me on the phone the previous day assuring me that our late check in would not be a problem. She was very complimentary about the afore mentioned staff which was so refreshing. I would also like to mention house keeping... i think it was an Anne, as after letting her know about a slight leak i had noticed on the shower screen in my room... she was very grateful to be told about it, asked if i required any further assistance, towels etc & would immediately arrange to have it looked at! My group & i stay in hotels every week... but this stands out as a shining example of beautiful accomodation, cleanliness & 5 star service from every member of staff we came encountered! Thank you!! less

Stayed here for two nights, the room was a good size, clean and comfortable, but could do with a bit of updating. The food evening and breakfast was of a good quality ( had a rag pudding, lovely ) staff were very good and attentive. Even booked us a taxi, to and from a wedding we were a attending which arrived on time each way. A very good stay and would return. less

Stayed here for initially one night but had to extend to 2 nights . This proved no problem. We were in the main house as the annex was out of order and we had our dog . Rooms basic but comfy and cosy . I liked the charm of the hotel and the staff.The cooked breakfast was lovely too . Staff were all great and friendly . Its bit rural if no car . less

A great hotel in wonderful surroundings. Went for an overnight stay with a deal and what a good value offer, great hotel, wonderful food and extremely friendly and professional team. We had our border collie with us so stayed in the external rooms/lodge and this was really positive as lots of space and easy access to the gardens. The fact that the team catered for and welcomed our family and the dog was really appreciated. less