Best Western Burnley West Higher Trapp Hotel

We had a two day all inclusive break with friends , stayed in the lodges , the staff especially the young ones in the bar and restaurant ,(Josh Emily Leon , )looked after us efficiently and politely . The food was very good , the breakfast lots of choice and efficient service . Lovely seating area outside and some lovely walks in surrounding areas . Great value for money . Would not hesitate to recommend. less

Room was clean, lovely views, some aspects of room 9 needs freshening up or replacing but it was clean and well presented. Comfortable bed, good night's sleep, breakfast was cooled to order, quality local ingredients, her attentive and helpful staff. Have been here before, would and have recommended this hotel and be back again. less

The staff are fantastic. Friendly and hard working. They make the whole experience. The all inclusive package is great value and the food was hot and delicious. Would recommend for a short break.there was a great choice of drinks and food and breakfast was plentiful and freshly prepared. less

Lovely welcome was directed to our room and unfortunately that’s where it started My husband opened the draw at the side of the bed to find it had been used as an ashtray he called reception who came up with a spray and kitchen roll to clean it, she was very apologetic but it should have been checked especially in the environment we are in at present. We showered and went down for dinner we asked staff how they were doing during the pandemic and was told they were very busy and had a lot of people staying The meal was lovely and complements to the chef When we got up the next day that was when we noticed just how dirty and unclean our room and bathroom was the gap between the bedside draw and the skirting board was full of old dust and dirt even the wire from the plug to the tv that went up the wall was covered in dust the bathroom was dirty and the toilet had not been cleaned properly and there was brown splash marks sprayed on the wall at the side of the toilet, there was stains on the carpet a lot of dust on the skirting boards and behind the radiators To say this hotel was busy and should be having a deep clean in between guests during a pandemic it was disgusting this room was the worst I’ve ever stayed in Unfortunately there was no one around when we left to speak to less

Cannot recommend this hotel enough, amazing staff (especially Alice) nothing is too much trouble for them. The food was delicious my compliments to the chef !! The grounds are worth a walk around as is the surrounding area. We can't wait to come back and do it all again. Thanks to everyone at the hotel less