Couldn't of been any more perfect!
23/01/2016 Lisa B, Accrington, United Kingdom
We got married at the Higher Trapp on the 21st Jan 2016 and we really can't thank the staff enough. From the moment we booked it, right through to us checking out a couple of days after the wedding, w... more
We got married at the Higher Trapp on the 21st Jan 2016 and we really can't thank the staff enough. From the moment we booked it, right through to us checking out a couple of days after the wedding, we were thoroughly looked after. In preparation for the wedding when we spoke to Donna, she was always so helpful and informative and always kept us up-to-date with what she would be doing and what we needed to do. If we needed to know anything I felt that I could contact her and it was never too much trouble and we would always get a quick reply. The day before the big day, we met Katie who made us feel so welcome and relaxed and again nothing was too much trouble. Katie was back at the hotel the morning of the wedding and along with all the other staff, made our day run so much more smoothly than we could ever imagine. It's as though every member of staff were always one step ahead of us and they each knew what their role was throughout the day. Everybody was polite, helpful and so professional. The reception staff really were second to none and we honestly felt like we were part of the 'Higher Trapp Family'. All of our guests commented on the politeness, professionalism and how relaxed the staff made you feel and I am pretty certain you will be getting some returning guests from our wedding party as well as ourselves. Our day was relaxed, organised and absolutely perfect and none of that would of been possible without every single member of staff at the Higher Trapp Hotel from Donna and Katie to all the reception staff, the waitors, waitresses and bar staff on the day, the staff who served us all breakfast the morning after and the house keeping staff who returned a number of items to us that they found we had left in the rooms. So from the newly wed Bancrofts, thank-you so much for making every minute of our special day perfect! less
HtrappGM, General Manager at BEST WESTERN Higher Trapp Country House Hotel, responded to this review
To the 'Bancrofts'
Thank you so much for a wonderful review of our hotel. It was a pleasure to be a part of your special day, we are delighted to have exceeded your expectations. Thank you for your comments about the staff in particular Katie and Donna, I have passed your feedback onto to all the team. Although your wedding day is over, we would love for you to come back and see us again, Katie and Donna would love to see you both.
From all of us at the hotel, we wish you both the very best for your future together,