Best Western Burnley West Higher Trapp Hotel

I recently stayed here for 4 nights. And was in a single room. It was very small and the layout was all wrong. The shower leaked onto the floor every time. Soaking the bath mat. The room I was in was above the reception area and on the Saturday there was a wedding and boy in the room it felt like i was at the wedding. Bar/restaurant staff were all very friendly and the food was very good. And at a good price too for the hotel. I would stay here again. Just not in that room. less

Went last night with friends had the burger was very good all other food was good wveryone said drinks were very overpriced £4.70 for stella is abit much i think as i work for 1 hotel and 2 restaurants and nowhere near the price, but that aside i would go again as the food was excellent ans staff was good. less

Love this place. Like coming home. Always a warm welcome, friendly staff. Great place for a wedding. Gorgeous grounds, plenty of photo opportunities. Great food, bar prices not extortionate. Room are warm, beds are comfy, great night sleep. Fantastic views in the morning less

Lovely location, so close to Pendle, many interesting places to visit and wonderful scenery. Comfortable, clean twin room with plenty of space to move around the beds and in the bathroom. Very smiley and helpful staff who are happy to try their best to ensure you have a good stay. Breakfast plentiful and lots of choice, always fresh fruit as well as all the usual fare. Steak and chicken night on Saturday excellent value for money at £30 for two including a decent bottle of wine and all the trimmings. There was a wedding on when we arrived and followed by a disco but we were not affected at all by noise. Only slight downside which we find most places, as we bake our own bread, is that the toast is never as crisp as it is at home. Warm croissants are also so much nicer than cold ones but we seldom get them in the UK. less

Arrived in the evening to find no one at reception to greet us. Discovered the receptionist in the restaraunt bar helping out. The impression was that this establishment was short of staff. After checking in and as there was no porter service then had to carry own luggage in the dark to the bedroom allocated in the so-called Lodge, which was located a distance of about 100 m or so away from the main hotel building. This bedroom was a great dissapointment with stained and threadbare carpeting. The bedroom wall was soiled and there were cobwebs in the corners. The overall decor was shabby. The only wardrobe had a missing handle. The ensuite bathroom had no complimentry toiletries and the control for the shower was stiff to turn owing to accumulation of calcium deposits. There was a rusty old bracket for a soap dispenser. The glass provided to rinse teeth had not been cleaned of lip marks from the previous user. So overall room service seemed inadequate, lacking proper hygiene control and attention to detai in cleaniness. Dined in the Fitzy's restaraunt for evening meal but found the ambience funereal and the internal decor neglected. The new menu was too expensive and not value for money. The quality of the cuisine was disappointing and unappealing with gristly meat, watery mash and stodgy chocolate mousse. The few staff working there were friendly enough and tried to be helpful. The views from the Lodge across the valley were not scenic but rather industrial and urban. This hotel grounds lacked interest and attention and overall the hotel seemed starved of adequate investment, which is a pity. Go elsewhere for a more pleasant and enjoyable experience. less