21/03/2017 Donna W, Orlando
This is my second stay at the Best Western in Rome. I was there for 6 days, so I was looking for a decent place for a good price. The price was great, but this stay was not as nice as my previous st... more
This is my second stay at the Best Western in Rome. I was there for 6 days, so I was looking for a decent place for a good price. The price was great, but this stay was not as nice as my previous stay. The room was clean, the breakfast was good on the weekend, but not during the weekday. (They offered bacon and eggs on the weekend) There was 1 day when my room was not cleaned. When I had reported it, they did give me some clean towels. Overall, was not a bad experience. The bed was good, it was quiet. I most likely will stay here again because it is a good value. less
Best R, Front Office Manager at BEST WESTERN Executive Inn, responded to this review
We want to thank you for taking time to review us. We apologize that your breakfast was not completely satisfactory. We are introducing a bigger variety of fruit and will be having a meat item everyday. We also apologize that your room was not cleaned. Our goal is to give each guest superior customer care. We would like to welcome you to enjoy our new breakfast. We look forward to your next stay with us!