Rooms are nice, breakfast disappointing
21/04/2017 greenprof2, Salem, VA
My wife and I stayed here while visiting our son at nearby Berry College. It is a smallish hotel for a Best Western, two stories. The rooms are adequate, and ours had a king bed and a nice couch and c... more
My wife and I stayed here while visiting our son at nearby Berry College. It is a smallish hotel for a Best Western, two stories. The rooms are adequate, and ours had a king bed and a nice couch and coffee table, nice flat panel TV, microwave, small fridge. The bed was comfortable but the air conditioner was so loud that when it came on it drowned out the TV. Very, very noisy AC. One other, kinda funny thing. When we first got into the room and I went in to use the toilet, the last person to use it hadn't managed to get everything flushed down. That was somewhat off-putting - made me wonder how the cleaning staff had missed that (and what other routine cleaning task may have gone undone). The other negative was the breakfast. The breakfast area is extremely small and there was not much selection. I guess we've been spoiled by larger Best Westerns we've stayed in - like the nice ones in Plano, IL and Raleigh NC. less
Best R, Front Office Manager at Best Western Executive Inn, responded to this review
Thank you for giving us a review. We appreciate your feedback on our hotel. I apologize that the cleaning routine for the bathroom was not complete. The issue will be dealt with accordingly. Also, we would like to apologize that the breakfast was not to your complete satisfaction. We are going to be doing some renovations that will make it bigger this year. And we will be having a bigger selection of food of a different variety. If we can of any assistance, please don't hesitate to call the hotel. Also, if you print out a copy of your review and bring it with to your next stay at the hotel, you will earn $10 off of your bill for your next stay.