Quiet location and personalised service
23/07/2017 Simon Y, Bolton, United Kingdom
We needed a place to stay to break up my 800-900 mile journey. This was one of the hotels we stayed in on our way back. We quickly got a reply to my email which I sent prior to my stay, something wh... more
We needed a place to stay to break up my 800-900 mile journey. This was one of the hotels we stayed in on our way back. We quickly got a reply to my email which I sent prior to my stay, something which many hotels fail to do nowadays. I told them I didn't need a cot but would be bringing our own cot. That was acknowledged at check-in, so they have a good notes system. We were quickly greeted by the staff as we entered the hotel, despite having arrived quite early for many hotels. We were guided to our room by a member of staff and were able to book dinner in the restaurant. The room was fairly modern which is quite good for a very old country house. We wanted to go out and explore so we asked the Manager where there was somewhere to walk nearby. He recommended the Eskrigg nature reserve, so we went out there. (There is nothing much to do in Lockerbie or near the hotel). But the purpose of our stay was a quiet location really and it was something different to stay in a small compact country house with personalised service. We were greeted well to dinner and the manager quickly addressed putting the baby in a suitable non-hazardous location in the restaurant without us prompting or hinting to him. The baby and both of us had a really relaxed meal in the restaurant. The staff were young but really happy and welcoming. The food was like a top restaurant. The meals were delivered very quickly. Wifi was a bit flaky at times. As a Fairmont Platinum customer and Best Western Platinum customer I have very high standards. Whilst this is not really a comparitive hotel to the Fairmont chain, I really respect the different sort of service and hotel this place offered. less
wrighty147, General Manager at Best Western Dryfesdale Country House Hotel, responded to this review
Dear Reviewer, Thank you for your kind review, being a 30 bedroom privately owned hotel, we do try and deliver a more personalised service, which we are all thrilled you enjoyed. Our chef and his team wish to pass on their own personal thanks for the food quality. We hope to welcome you to the hotel again in the near future, if you are passing.