Poorly staffed saved by a stunning location.
For a start, you arrive at the hotel to be greeted by either one of the staff.
At the time of my arrival these were either:
- A young gentleman who seemed to have the warmth and charm of an abandoned fridge freezer thrown down a railway embankment.
- An older bloke called John (more on John later)
- a lovely young lady whose name escapes me, but she was fantastic and incredibly helpful throughout our stay.
If you're looking for a fantastic location close to Lockerbie then look no further. In the daytime you do get the roar from the m6 across the field but I ignored it. Grounds are stunning and the rooms well furnished and quite charming.
This charm, however, didn't seem to have rubbed off on many of the staff.
The cleaning staff (whom I respect for doing a good job) didn't say hello, good morning, didn't smile, didn't hold the door open and come to think of it, barely even made eye contact. Not the same warm welcome I'm used to at every other hotel I've stayed at.
The bar staff were fast enough, however at the wedding reception we were all given a drink token for a drink up to the value of £5.
I used mine in a round for my table, yet the barmaid very sneakily used the token to cover the cheapest drink (carling, £3.95) when i had also ordered a Guinness at £4.80.
When I asked about it she said it was only valid for the cheapest drink which was absolutely untrue. I also asked if she could just knock a fiver off the total bill, but this was met with a glare that would make Chuck Norris run away. A very sly tactic if you ask me.
But most of all, Old John must have been by far and away the most miserable, unwelcoming and nonchalant member of staff at the Dryfesdale.
On the first night my friend and I were walking through the foyer to go for a cigarette. The door to the dining room is old, creaky, not cushioned and glass paned, which makes it gave a loud bang seemingly no matter how softly you close it.
This was an issue for John, who swiftly told us to keep the noise down as if we were both schoolchildren and indeed if the quality of their doors was at all our issue.
On the actual wedding night, noise was still an issue for old John.
Being Welsh, we like a drink. This was a very happy day for us all and everyone was in high spirits. At 12am the DJ announced last songs and turned the lights on.
However, none of us were ready to call it a day, so we kept on with the celebrations regardless. On a number of occasions John approached our party and snapped at us to keep the noise down (in a room we'd booked out for the day with no other guests nearby, I remind you).
A polite request would have sufficed, but clearly this method doesn't work for John. Sadly for him, it didn't work for us either and we kept on regardless. It appeared that the requests to stop enjoying ourselves were less about the guests' wellbeing and more about his own personal gripes since no one had complained and we were well out of hearing distance from the rooms.
By now I know what you're thinking: these people sound like buffoons, and you're probably right. I am not saying our party guests and I possessed the grace and elegance of Jane Austen writing out a birthday card; we'd all travelled a long way to be there and we wanted to have a massive party. This, ladies and gentlemen, is not the place for such. The staff would rather you party up until the point where it's no longer profitable for them in bar sales, and if you could breathe a little more quietly that would be fantastic.
In all, a nice hotel but filled with people who make you feel like it's an offence to enjoy yourself. If you plan on staying here, get a cab to Lockerbie and go drinking there instead. I discovered on our stay that getting married in Lockerbie and Gretna is a bit like being a customer at McDonald's. There's an air of arrogance in the atmosphere of the hotels and venues we'd visited. Massive complacency with many of the local businesses. They've seen it all before, you're nothing particularly special, take it or leave it.
Much similar to getting married in a drive thru Las Vegas chapel, but with fewer Elvis impersonators. less
wrighty147, General Manager at BEST WESTERN Dryfesdale Country House Hotel, responded to this review
Dear reviewer , we do not normally pass comment on individuals but when a guest decides to verbally abuse one of our team we will defend ourselves with the facts listed below :-
1, John has never had negative comments posted on trip advisor before in fact you will only ever read positive remarks about him many many times over, therefore the fact that you were asked to keep the noise down after midnight by john when other paying guests wished to sleep and not listen to your singing is only fair and respectful by john that he asked you to do so, and you choose to ignore his requests is disrespectful, if you had decided to stay in an hotel and were kept up all night by other guests I am sure you would get upset with the hotel for doing nothing about it.
2, Your bride and groom very kindly provided a token to each of you to provide a drink upto the value of £5 not a £5 note to be taken off rounds of drinks, as the bill is actually picked up by them for the actual value of drinks purchased we do not gain anything extra at all and the drinks you mentioned are actually priced as follows a pint of carling £3.95 a pint of Guinness £4.25. Not the prices you stated which is extremely good value.
Overall we would like to thank you for your positive comments regarding our hotel and facilities but as previously stated personal written attacks of our team will be robustly defended with the actual facts being stated