26/09/2017 RobEmz2017, Winchester, United Kingdom
On arriving at the hotel our check in was quickly handled whereupon we were told the breakfast times and shown to our room. Next morning we felt we were being rushed to eat, staff not overly attentive... more
On arriving at the hotel our check in was quickly handled whereupon we were told the breakfast times and shown to our room. Next morning we felt we were being rushed to eat, staff not overly attentive as such. The following morning we felt more relaxed and had a better selection to eat. On checking out we were presented with the bill for our stay, we discovered we were charged almost £50 extra for 2 nights stay on top of what we were quoted. The only reason we stayed there was because the hotel we originally booked was closed for the weekend as transfer of ownership was occurring. Having worked in hospitality, if someone had booked at a guaranteed price we would honour that price. Dryfesdale didn't disclose to us we'd be charged extra for breakfast. Bad way to run a business as I won't be staying again!!!! less
wrighty147, General Manager at Best Western Dryfesdale Country House Hotel, responded to this review
Dear reviewer, You booked a sister hotel on a room only basis of £70.00, we were asked to look after your accommodation requirements as they were closed due to new owners taking over, when you checked into the Dryfesdale Hotel you were asked if you would like to add breakfast you agreed and you were charged for them, 2 x breakfasts each morning at £11.95 per guest, the sister hotel confirmed that you had booked a room only rate and you admitted that you had had got this wrong, you stated that you would amend this review stating the correct facts but alas you have chosen not to, therefore we are more than happy to state the correct facts so as not to mislead any other guests with your incorrect review.