24/04/2017 bgearle, Elgin, United Kingdom
A great place to stop en route north or south just off the motorway. Welcome by receptionist Sarah super and promising of a great stay. Reception very dark and needs cheering up! However, the superio... more
A great place to stop en route north or south just off the motorway. Welcome by receptionist Sarah super and promising of a great stay. Reception very dark and needs cheering up! However, the superior double room on ground floor overlooking the garden was superb. Unfortunately the shower screen is inadequate and the great power shower floods the bathroom floor!
Dinner was fine, great antipasti but tagliatelle was very stodgy. We ordered coffee at the table but it never arrived, so we went looking for it 20 minutes later. The male, ? Manager who we found at reception, thought it was amusing, as it was "change over time" so all the staff had disappeared. We had an early start so we were keen to get to bed reasonably early. It was 21.20, perhaps we should have expected to get forgotten!? When he eventually brought the coffee in a jug, it was like flavoured water and not drinkable. We had an instant in the room instead. Breakfast was fine, and when we checked out, the male receptionist obviously didn't care to chat much. As the bill was £247 for 1 nights stay, a little smile might have been in order as a sign of appreciation for our custom. less
wrighty147, General Manager at BEST WESTERN Dryfesdale Country House Hotel, responded to this review
Dear Reviewer, We are thrilled you had a great welcome from Sarah, she is a real star, please accept our sincere apologies regarding the coffee delay. We hope that this small incident does not stop you visiting the hotel again in the future.