17/07/2016 heleng190777, Lockerbie, United Kingdom
Dissapointted at the cost of rooms. Attendedd a wedding reception where rooms were discounted due to block booking but for £125 per garden room, there was no shower gel, only one biscuit on hospitalit... more
Dissapointted at the cost of rooms. Attendedd a wedding reception where rooms were discounted due to block booking but for £125 per garden room, there was no shower gel, only one biscuit on hospitality tray, no bottled water in room. Some light bulbs on bed lights not working and sink in bathroom was very slow to empty. These are things which should be picked up on a daily basis and should not require to be reported. The actual wedding reception and the public areas were lovely although the breakfast tables were tightly packed. Would have benefited from a pot of hot water on the table as coffee was eyewateringly strong. Some people were travelling a distance to reception and a family member had phoned to ask if it was possible to get some food prior to recption which started at 7.30pm. The answer was that no it wasnt possible and wouldnt they be getting food at wedding. I felt this was unnecessarily rude for a hotel redeption.
Having said all that,staff were pleasant and worked like trojans. less
wrighty147, General Manager at BEST WESTERN Dryfesdale Country House Hotel, responded to this review
Dear Reviewer, Thank you for your review, we are sorry to hear of your disappointment , but feel that some items need to be clarified, we offer in each room the following amenities 2 x shower gel, 2 x shampoo, 2 x body cream, 2 x conditioner, 2 x soap, plus also the following items, sewing kit, cotton buds and cotton wool , shower cap, iron, ironing board, tea and coffee facilities with unlimited refills available from reception, all these items can be replenished and provided additionally if required by contacting reception which are all mentioned in the guest directory, the bottled water is complimentary and again as mentioned in the guest directory is available chilled and served with ice sparkling or still complimentary rather than a room temperature bottle of water sitting in the room. If any of these items were missing we are truly sorry and will speak to our housekeeping team if we have any shortages of items to ensure this does not happen again. Unfortunately as the wedding x 160 guests was taking over our restaurant and function room, we were unable to offer a restaurant service that evening but a number of guests did partake of our sandwich selection prior to the event taking place. Again thank you for your review and we will ensure that the comments are acted upon.