Best Western Crown Hotel

I have used this hotel twice previously myself and recommended it to many hundreds of my students.On this occasion I Rejected my room at check in ,as it was incredibly hot ,fan was provided but wholly inadequate. One window was faulty and would not open the only other would only open a mater of inches I requested a refund on money already paid by card and this was denied, I only received a partial refund eventually. I believed obviously eroniously that if the room you were offered was inhabitable thorough lack of maintenance you had a reasonable expectation of a full refund. less

Another visit to The Crown ! This time not as hotel guests but for a meal , as we were stopping at the local Camping and Caravan Site. Excellent food , as was the service provided by the staff. Please don't change anything. less

My wife chose this hotel to host a family party to celebrate a big birthday and well as an evening dinner, we took two double rooms and one family room. The a la carte dinner was excellent. The menu is not extensive but it is adequate and there are blackboard specials. Two memorable choices were the beef stroganoff and fillet steak and the kitchen also dealt well with the dietary limitations of one member of the party. We cannot speak too highly of the first class service standards provided by Dawn and her team who did everything possible to make the birthday celebration very special. Nothing was a problem. Thank you. However, the large hotel is essentially tired and in need of total refurbishment not only in the public and reception areas but also in the bedrooms where the bathrooms are very dated. Whereas the family room was spacious the doubles were quite tight. But in a strange way, the 70's feel of the property contributes to its character and charm. It is understood that plans are afoot to undertake the much needed revamping and once done, it will be much much better. Even with the sub standard decor, the pricing is quite high but would not deter us from returning. However, next time we will enquire as to the availability of packages of which we were unaware when originally booking. less

Seven not so young fellas enjoying a cycling holiday travelling through Yorkshire, we booked this hotel for one of our overnight stopovers. It's a nice clean and tidy hotel with good beer and food. We took advantage of the leisure club to use the pool and associated facilities. The only issue was that the Jacuzzi wasn't fully operational, but otherwise fine. The staff were great from the Duty Manager who sorted us somewhere secure to store our bikes overnight (I rang in advance to give them a heads up we'd be arriving on bikes), to the lovely lady who looked after us in the bar and restaurant. She was so helpful. I know that because we were all in separate (single occupancy) rooms it costs a bit more, but we did feel that at over £111 each for B&B, Best Western are charging a bit too high for this. It was the most expensive night of our 4-day trip. Overall though, we all do quite a few hotels for various work and leisure reasons and agreed that this hotel is amongst the better we've visited. less

Booked the Crown through a well known website at a really good price for a last minute deal.Ideal for York,Ripon,Thirsk and other areas as travel distances are not to long. The hotel has an olde world charm and in places needs a little bit of TLC but overall an excellent hotel. Great leisure facilities,pool,sauna,steam room,jacuzzi no deposits required towels and lockers are free. Breakfast is good with a great choice and we had an evening meal which was excellent value and beautifully cooked. Bar is quite quiet but has a decent offering.Staff were all excellent and very attentive,deserve a big pat on the back.Rooms well appointed if a little dated and with tea and coffee facilities available. less