My wife and I booked this hotel in order to break the return journey from the far north using Best Western loyalty points. First impressions are important, and we were rather less than impressed by the receptionist's brusque attitude when she fitted us in between answering the telephone. Being at the points level where I was entitled to an upgrade, I was told that we had been "upgraded" to an executive room, and a male staff member helped me with our baggage up the staircase to our room on the first floor.
On opening the door, we looked at each other and instantly agreed that, if this was an "executive" room, the standard rooms must be shoe boxes! To be fair, it was adequately comfortable (apart from its diminutive size), but the windows were the sash type - single glazed, and having been given a room facing the street below, we suffered a restless night due to the noise coming from the revellers below. Also, being impossibly hot, we were not privileged with either air conditioning or even a fan. And the en-suite bathroom was also impossibly small.
The hotel has a small gym and a medium-sized pool, which I used to cool off - these facilities were fine - just the ticket.
We had booked a table in the restaurant and that's when things really started looking up. Although the adolescent waiter delivered the wrong wine to our table, the quality of the food was emphatically excellent! The only down-side was that the restaurant space was also shared by the bar - so we (and all the other diners) were forced to listen to a very loud character holding court on one of the bar stools. Well, you can't have everything....
The ground floor is particularly well appointed with sofas and easy chairs, so we made the most of these in the morning to take in the newspapers. Over the time we were there, we interfaced with many of the other staff; they were perfectly polite and cheery. Perhaps the lady we met on reception was just having a bad day? We then went on our way with mixed feelings; although I'd certainly have a meal there again! less