13/08/2016 triciacorn, Manchester
My husband and I have just returned today from a two day visit to this hotel, we booked it with travel zoo whom we have used before ,our room was okay but when we went down for dinner to a very empty ... more
My husband and I have just returned today from a two day visit to this hotel, we booked it with travel zoo whom we have used before ,our room was okay but when we went down for dinner to a very empty dining room we were pushed in the furthest corner next to a door away from any other guests, although there were plenty of much nicer tables , was this because of booking with travel zoo it made us feel inferior ,the food was pretty bad and the cooked breakfast was swimmimg in grease not a very pleasant experience ,having looked forward to a couple of days away it wasn't what we hoped for . less
Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Thank you for placing your review, I am sorry that your break with us was not what you had hoped for.
Could I assure you we do not treat any of our guests any differently, because they have placed a booking via another source.
Had you wanted to sit at another table in the restaurant, we would have happily moved you to a table more preferrable.
I would have liked to be given the opportunity, to have addressed your concerns whilst you were here.
Hopefully you will return in the future