Like stepping back in time
The hotel has a great history and the decor is almost as old. Clearly it was great in its hay-day. I didn’t find them particularly welcoming or accommodating. The food was average, the bar service ter... more
The hotel has a great history and the decor is almost as old. Clearly it was great in its hay-day. I didn’t find them particularly welcoming or accommodating. The food was average, the bar service terrible. The pool area over crowded for the pandemic we are in although the gym was clean.
Nothing stood out to make it anything more than an average hotel, which is a shame. I expected more from best western. less
Tracey Campbell, General Manager at Best Western Crown Hotel, responded to this review
Dear Ori1212
Thank you for placing your review, yes the Hotel certainly has a great history of which we are very proud. I am shocked you felt we weren't welcoming nor accommodating, other reviews are quite to the contrary.
I am sorry we weren't the Hotel for you, however it is good to have been given the opportunity to reply.
Could I say, I am very proud of the Hotel and the team I work alongside, they are a pleasure. We are fully adhering to the C19 regulations and I assure you we do not exceed, capacity on the pool nor in the Hotel.
I am sorry there was no aspect of your stay which was enjoyable, I do hope you find a Hotel which fulfils your expectations for the future.
Regards
Tracey