Best Western Crown Hotel

It is part of the Best Western chain so there is already an expectation about the standard before you go in and The Crown Hotel did not disappoint. The location was ideal as it's in the middle of the town and has ample car parking at the rear. We stayed for two nights on a deal through Travel Zoo but the standard was up to te mark with the cleanliness and service being good. The breakfast was big enough to satisfy any appetite with the full Yorkshire breakfast being available and I mean it was 'full'! The hotel has a heated pool and a spa as well as a fitness room and all seemed to be well used. Our room had a four poster bed in it so the hotel caters for the romatics amongst us! The room was large and bathroom more than adequate. If we needed a room in Broughbridge again then we would certainly give The Crown very serious consideration. less

Had a great 2 nights here, stayed Friday and Saturday B&B. Ate in the restaurant on Saturday night. The hotel is clean and tidy, our room was large with four poster bed and bathroom. The food and service in the restaurant was excellent, all the hotel staff are very friendly and helpful and made us welcome. If we are in the area again we will be staying here. Thanks for making our weekend stay fantastic. less

We all loved this hotel, the staff made us feel like family. Nothing was to much trouble and they went out of their way to help. Our room 81 was large, clean and quiet. The bathroom first class, lots of towels and hot water. The swimming pool was a good size and well presented, free towels and so clean, I don’t think I have very been in changing rooms so well kept. The hot tub was a firm favourite. We had no trouble finding the hotel was conveniently placed for all our excursions, in a sleepy little town. Parking was in a locked car park and we always found a space. We went out late one evening, we let the hotel know in advance and they came out to greet us when we got back and checked we were ok. This year I have stopped in a few hotels even 5 stars and not one was as nice as this. Btw the breakfast... amazing! Thank you everyone your doing a great job. less

We visited here last weekend but were very disappointed by the cleanliness of our room. We spoke to the manager the following morning about the cobweb hanging from the ceiling and the thick dust on the arms of the bedside lights and general lack of cleaning. She assured us it would be dealt with and we went out for the day. On returning the only thing dealt with was the cobweb. We spoke to the same manager, Tracy and showed her photographs she appeared suitably shocked and I wrongly assumed it would be dealt with whilst we were at dinner. On checking out she was not available and there was no mention of the dirty state of the room we had paid to stay in. I understand things get missed occasionally but when this is pointed out to you on two occasions politely I do expect it to be sorted. After reading the reviews I was surprised and very disappointed. No apology, poor customer service, clean rooms should be non-negotiable. less

i stayed here on business and the hotel and staff were lovely couldnt fault it and even when i was alone i still felt very welcome. i will stay again soon and also reccommended to friends and will visit with my family for a few days to have a look around. thanks again less