Tired hotel, and too expensive
22/07/2016 Roberta T, Brechin
i stayed her for five nights, but wouldn't stay here again. Lots of lovely places to stay in the area, this one is below par. It's too expensive for what it is. The Food is not great. Rooms are a bit ... more
i stayed her for five nights, but wouldn't stay here again. Lots of lovely places to stay in the area, this one is below par. It's too expensive for what it is. The Food is not great. Rooms are a bit dark and dingy. The decor is very dated. Dirty windows, cheap biscuits, cheap loo roll The staff seem somewhat tired and disengaged. hmmmmmm a shame........ less
Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Dear Roberta T
What can I say to your review, except I am shocked. It is a shame that we were not given the opportunity to address your concerns whilst here, over the five nights.
Sometimes décor etc is down to personal taste, we try to keep the hotel in keeping with its age and investment is being placed regularly.
Our windows are cleaned professionally. The biscuits are pre wrapped and are certainly not cheap, if they were not to your taste we would have happily changed them.
There has never been an occasion where it has been said that the team are tired or disengaged. In fact it is to the contrary, I cannot tell you how good it is to work alongside such a great team.
I was one of the team on breakfast, it was me when you joked with about 20 cups of coffee on a morning.
Sorry that on this occasion we have not been the Hotel for you, perhaps in the future you may well return.