Christmas experience 2016
28/12/2016 marksB4910TE, Overton, United Kingdom
The reception is a long way from car park entrance - you have to meander through Hotel to get there. Had to wait quite a while as reception was unmanned. Bill was wrong on departure, overcharged, dut... more
The reception is a long way from car park entrance - you have to meander through Hotel to get there. Had to wait quite a while as reception was unmanned. Bill was wrong on departure, overcharged, duty receptionist did not know how to correct this SPA/Fitness centre was closed. Overall the experience of the room was good, bit of creaky sign making noise in the wind. Bar area is dowdy and in need of refurb Hotel was clean and warm and the staff were generally trying to help less
Tracey C, General Manager at BEST WESTERN Crown Hotel, responded to this review
Thank you for taking the time to write your review, our Reception area is located at the front of the Hotel with the car park to the rear.
I can't say the distance between Reception and the car park has ever been brought to my attention before, but I will take note when I walk through again, as I do regularly every day.
Please accept my apologises that I was not behind Reception when you arrived, I was taking a guest to their table for lunch.
Your bill on departure, I believe was rectified after it was verified the number in your party. It was good that you enjoyed your lunch on Christmas Day when we spoke.
The Leisure Club did close earlier on Christmas day as there is usually a drop in demand. I do wish you had voiced your concerns as I would have done my best to rectify this for you.
It was good to see you enjoyed the facilities on Boxing Day, I do hope they were to your liking.
It is good to read that you found your bedroom was good and the Hotel clean. The team here are a pleasure to work alongside, they always give their best.
It will be good to welcome you back again and soon, call ahead we will happily take your booking 01423 322328