Afternoon tea
Where to start, booked afternoon tea for four people 26/9/20 via groupon
utterly soulless, absolutely no atmosphere, and not very helpful staff, very disappointed with this visit, it was a treat loca... more
Where to start, booked afternoon tea for four people 26/9/20 via groupon
utterly soulless, absolutely no atmosphere, and not very helpful staff, very disappointed with this visit, it was a treat locally for a friend who is getting married,
Pictures on website are nothing like the tea we actually had, we would have had more atmosphere in McDonalds,
One of our party couldn’t come , so I asked for a box to put a few treats in , well you’d had thought I’d asked for the moon. Extremely unhelpful with this,
I definitely wouldn’t go back or recommend as a hotel, less
BestWestern Bucks, General Manager at Best Western Buckingham Hotel, responded to this review
Hi Sue, thank you for taking the time to write your review. I apologise for your experience as it's not a true reflection of our usual standards. I will speak to the team to ensure that we learn from this as it's poor customer service. I wish you all the best and apologise again. Many thanks, Sam Patel - Manager