Not too bad but dont agree with a couple of policies
08/11/2017 morrisey11, Stoke-on-Trent, United Kingdom
Hotel overall was not too bad, little messy in the corridors but the room was fine. The leisure facilities were not the best but it is an hotel primarily. I booked a room for two nights with breakfast... more
Hotel overall was not too bad, little messy in the corridors but the room was fine. The leisure facilities were not the best but it is an hotel primarily. I booked a room for two nights with breakfast ( fully paid) and on checking in they asked for a £50 deposit which is a new policy it seems. I was told that if I didn't have a credit card to cover a £50 deposit the room would not be given to me (although the room is paid for). On the day of departure when the cleaners have been in and everything is ok they will authorise the refund of the deposit. What if the cleaner damages something, would I get the bill???? They should be available to view the room as and when you check out if they run with this policy. Also a lady checking in at the same time didn't have a Credit card so they took £40 cash from her as a deposit. I just don't agree with this policy. (only my opinion).
Breakfast was also paid for and I went down to the restaurant on my way out but did not really fancy eating at this point. I asked for a bacon sandwich to take away and this was declined as again company policy says no food to be taken out. Another strange policy in my opinion. Not really customer friendly. less
Adam R, Director of Sales at Best Western Buckingham Hotel, responded to this review
Thank you for taking the time to provide us with feedback.
Although this is a new policy within our hotel, it has been running for years and is used in every hotel within the states. It covers any incidentals and is then checked by our Duty Manager upon your departure. Your monies is never taken only held by your bank. With regards to taking food, this is just simply food safety and we must be very strict upon this. I am sorry if you felt we were not being accommodating, however must be strict with our polices for all guests safety.