Best Western Buckingham Hotel

We stayed for 3 nights....the room was fine and clean as was the bathroom. We enjoyed two evening meals, from a good menu in a comfortable restaurant, wines were a little pricey. Breakfast was very good, though latecomers beware...the food is not cooked fresh for you (nor is it anywhere else of course)...having said that, ask for fresh a fried egg and the staff will oblige. We found the staff very efficient and most of them were friendly, some seemed a little nervous and therefore cool. They will get better longer with friendlier interaction from guests, though having said that, some of our fellow guests do not seem to have been taught basic manners which must make it difficult for staff. Overall it was a pleasant break in nice surroundings.....the rooms could do with perking up a little and maybe one day the bathrooms will have walk-in showers. Bed was a little soft for us but others may differ. We would recommend this hotel as one or even two up from all the usual battery-chicken establishments because of the staff and restaurant which, though not listed locally is worth a visit. PS No fridge in room and no air-con... a fridge would be useful in the short-term. A fan was in the room if needed. less

This hotel was well situated for a friends wedding. The hotel room was a bit dated and unfortunately the double bed was two singles put together which was disappointing. The gym was about as good as expected for the level of hotel. However the staff were excellent and really friendly less

We came here to celebrate a 50th birthday as mentioned on the booking - no extra effort was put in at all even when I asked to pay. Breakfast was appalling- we went at 9 am - no replacements had been put out, food old and stodgy and THE most rude/ miserable staff. This is not worth a penny more than a travel lodge! The ‘ revival spa’ was disgusting, smelly, mouldy and absolutely dead - no staff around, if there was ever an accident no body to help. A revival is what it needed!! I would strongly recommend not to come here - it’s dark and dingy decor combined with miserable staff make it a very depressing weekend. less

Stayed at the hotel recently with a group of car enthusiasts, decent rooms, good food (especially breakfast) and the staff were efficient and helpful. Good location for the midlands with easy access from the motorway. less

We stayed two nights. It was to be my birthday celabration. The hotel did nothing special , no card etc... My boyfriend email them and told them a few times . Maybe that is the English way. Other hotels I have stayed at on my birthday will do something small for the person. The room size was nice. The room was very hot . The bathroom was lacking . First to turn on the light for the bathroom it is outside of the bathroom. The fan in the bathroom was running most of the time . The sink did not drain very well. The toilet was a joke to flush as we had to call , he said you need to push the level three rap times. There was a plastic bag in the tank . Thursday evening trying to contact the front desk , I try over 5 times over a hour time and just got voice message. I was trying to set up a wake up call. I finally went out to the front desk , the guy was also the bartender and said when he has his phone in his pocket it sometimes does not work. I am so glad I did not have an emergency . Prior to coming here I sent an email on transportion options from heathrow airport . Everything was correct except to clue us in that there at two stops for the x5 bus and not get off at the center town (high street) but to get off the second one which is Tesco and only a 5 minute walk to the hotel . Instead we have to walk about a mile and a half with luggage to the hotel. Likely we figure the closer bus stop ourselves , so going back to heathrow was much easier . The front desk was totally lacking and understanding the area and helping guest / visitors with clear and correct information. The town it self I loved and the people were very friendly and helpful. We found a nice place in town to eat called the Garage. Walking to town is easy if you do not have luggage and like to walk. The room Only has a hot water pot for tea and coffee. No fridge . Walking distance by the bus stop is Tesco a supermArket opened at 6:00 am during the week . There is also ADLi 's the other direction from hotel , a short walk . So both place are great to pick up fruit , yogurt and snack sandwiches etcc to eat in the room , if you do not want to eat out. less