Best Western Buckingham Hotel

We used to come here several times a year - an ideal point to meet our friends as we live 200 miles apart. Unfortunately we won’t be rushing back. The standard rooms are basic but adequate. This time we booked a deluxe room which turned out to be a standard room but about 6 feet longer. That was it for an extra £25 per night - nothing else !. To add insult to injury we were put downstairs next to some sort of equipment that gurgled most of the night and we had to drown it out by keeping the freestanding fan on all night. If that had been our only problem we would just have a standard room in the future. The restaurant now resembles a supermarket cafeteria, bare windows and Formica tables. The evening meal menu is extremely limited unless you like lots of chips or rice. Very little that wasn’t pub grub. We had the Sea Bass which was very nice but we had to have it for both nights of our stay as there was no suitable alternative for us. A couple of years ago the menu was quite different and really imaginative. The waiting staff were working really hard and although under a lot of pressure always helpful and with a smile. In spite of our disappointment the hotel always seems to be full so maybe we are just extremely fussy. less

The hotel lobby and general seating area was very pleasant, we were in a group of 9 people , we all sat together and ordered the set price menu , everybody was well pleased with the food and price until they came to pay and were told the drinks that were included were only small wines etc. but they had given us large wines etc so they wanted more money when we complained they overlooked the error ...everybody was well happy with their decision. The only real grip we had with the room was that like many rooms they put the mirror about 6 feet from the plug socket which makes it very difficult for ladies to do their hair in the mornings. We don't recall having any other real issues except trying to get from the reception to the relevant rooms mean you go outside down steps then down more steps into building then up steps again along the long corridor then at the end up steps again to next floor along corridor to find our room we kept getting lost as to which way to go to get out of the hotel. Shoot the architect. less

The hotel does not match the food, set menu is ok but limited, chef doesn’t know what cooking is as kept hearing the ping of the microwave. Chicken Thai green curry was absolutely terrible. It was so far past what a Thai green curry should be, the hotel needs a new chef. less

No air con, massive generators with a hum that will last all night, we had a toilet seat that didn't fit, loose tiles on the floor, no option to move, our extractor fan was broken had to keep asking reception to turn it off, after the 3rd time they got annoyed and turned it off completely. So no extractor while showering in a very dangerous bath tub, dirty shower curtain and nasty bugs everywhere. And the toilet seat didn't fit! This is appalling and for £160 a night I felt ripped off, no option of discount, refund or moving rooms. Found out in the morning most rooms back into an industrial estate. Do not stay here or regret it! less

Hotel cancelled booking via e bookers on day of booking leaving us with a headache due to very short notice. Booked us like for like into another hotel after 2 hours of panic. This was 7 miles away. No compensation for hassle or petrol costs. Will not trust either the hotel or e bookers again as this has never happened to us before having used hotels many many times before. less