Best Western Buckingham Hotel

If I could have given this hotel and the stay no stars - I would. I work in travel and have stayed in many hotels - this rates as one of the poorest. We arrived on the Friday night and the corridors smelled musty and damp. I could forgive this - on entering our room, it was okay. Reasonably clean although dated and lacking in care with the bed making, towels etc. During the night we noticed a humming sound which reverberated through the internal wall and head board. It really disturbed our sleep that night. I spoke with the front of house staff who told me that the hotel was fully booked and whilst I did not complain about the noise, I did enquire as to the availability situation. I was also hopeful that the noise would have disappeared for the next night. Unfortunately this did not, and so whilst we tried to ignore it, put the extractor fan on to drown out the noise and open the window in a hope that the road noise would help - we still had no sleep and decided to call reception at 3am. The front of house night staff confirmed the noise and vibration, and at first said there was no availability to change rooms. Eventually a room was found and we moved for the last 3 hours of the night. I requested a refund of my stay the following morning and was told to contact an email address. I have done this today and told no refund is available - they couldn't find the noise.......... In addition to this - Breakfast - what can I say. Full English or similar options - but NO healthy options at all. No fruit, no pastries, no cheese, no low fat / sugar yoghurts - nothing. Upon querying this, I was told that it was because of Covid ...... yet there were shared tongs with the bread, a teaspoon in the bowl of raisins and only one milk jug to share...... not really Covid compliant or showing extra caution. I asked if I could have some fruit, or natural yoghurt for the following day but was told - No. In a world where we are encouraged to choose healthy options - how can you when the healthy options aren't available. You will see from my reviews that I am always honest - always giving the hotel the chance to rectify before I offer a poor review - I have given the hotel a chance but whilst sympathy has been offered, no attempt to resolve has been made. My only positive, was one of the staff members - she had only worked there for a couple of weeks - I believe her name was Emma - she was delightful. In a nutshell - DO NOT STAY HERE - overpriced and poor all round. less

Stayed here once before and had a pleasent stay, had another pleasant stay this time too, did not have time to use facalities as before which was a shame because the pool is very nice for relaxing in, any way room allocated was not as requested on booking form, upper floor, quiet room, we we allocated a lower floor room which i have to say was still pleasent, roomy as always, my noly issue was the extractor fan in the bathroom, it took 40 minutes to go off after turning off light switch, we got back to room around 10pm, we used the bathroom and after 30 minutes i tried to contact reception via phone but there was no answer, i went upstaires in person and to be fare there only seemed like one person on duty, i explaned my issue and he told me the fan sould go off after 20 minutes, ok i said i'll give it a little longer, he said contact him if it does not go off and he will reset it, i got back to room, it was still going, tried to contact reception 3 times via phone, was just about to go back in person and the phone rang, i told him the fan was still going so he said he would come down, well as i stated earlier it did go off but 40 minutes had passed, i went to go upstairs to let him know it had gone off and he said he would leave a note about it, eventualy got to sleep but was anxious about turning on the bathroom light again, hope this gets sorted for next customer, i would say 20 minutes is too long also, espacially at night, not a perfect stay this time, breakfast was lovely though. less

Stayed for 3 nights over the Grand Prix weekend and of course expect to pay over the odds during this period. However, £940 for what we received was extortionate! The hotel emailed the day before arrival stating that the room would not be serviced during our stay due to Covid. Surely cleaning is more important than ever during the pandemic? There were no fresh towels delivered to the room we had to ask at reception and although there was tea and coffee in the room there were only 2 disposable cups so again we had to keep asking at reception for more. The room was very dated, the bathroom was shabby, the shower was over the bath, no grab rails to assist getting into the bath, no screen just a shower curtain - haven't seen one of those in years! No drawer space just shelves which is ok for a couple of nights but not if you have a lot of luggage. Breakfast was adequate but no fruit, staff during breakfast service were quite friendly. We had a couple of evening meals at the hotel as there was nothing within walking distance nearby other than a Beefeater which was fully booked while we were there. The food was of poor quality, I did complain on one occasion and was given a glass of wine as an apology. Wouldn't recommend a stay here. less

The hotel is a very practical hotel, easy to get to, good parking. The staff are always really helpful and friendly. The rooms are a good size, clean and tidy. The restaurant menu is limited due to Covid but still offer a good range of good quality meals. A short easy walk into Buckingham town centre or drive to Milton Keynes, Bicester or Stowe less

Nice hotel, comfortable & had everything we needed. The breakfast staff were friendly & helpful. Room 10 the ‘double bed’ was actually two singles pushed together which wasn’t so comfy as I kept rolling into the middle gap!! The steep stairs to enter reception will be difficult for many people especially with luggage, bad design of the building. Nice quiet area which was close to the nearby town of Buckingham. less