UNORGANISED WEDDING RECEPTION
12/04/2016 Roz T, Norwich, United Kingdom
A nice hotel and most staff were helpful but there was no communication from Michelle Mitchie the events manager so the bar and waiter staff had no idea what the arrangements were for our wedding rece... more
A nice hotel and most staff were helpful but there was no communication from Michelle Mitchie the events manager so the bar and waiter staff had no idea what the arrangements were for our wedding reception.
Things that went wrong:
The reception was for 100 day guests, 200 in total for evening, they put 1 person on the bar when everyone first arrived so we had to ask for more staff.
We told Michelle that our guests staying over would like to use the 24hour bar after the reception but the staff were not told so unwilling to serve residents after the reception.
A party for 200 people and they ran out of vodka.
The hotel lost our glass sweet bowls and rather than do anything about it, Michelle accused guests of stealing and was very patronising. Girls left their bags unattended all night and none went missing but obviously our friends and family would steal glass bowls....
We had arranged for non residents to meet us for breakfast the next day, asked Michelle if they needed to know numbers and she said no, but on the day the restaurant were not expecting other guests, took their money but ran out of food.
We wanted everyone to sit together in the morning and were told we would be set up. This didn't happen.
Communication from Michelle to the staff was awful and inconsiderate. Although she was nice and reassuring to us during the lead up to the wedding, unfortunately she didn't support anyone on the day, was rude about our guests and then avoided us instead of apologising when we weren't happy. We stayed at the hotel an extra day and Michelle practically ignored us. If she knew that she had delivered and did her best for us she would have spoken to us. The bridal suite is a beautiful room and these complaints didn't ruin our day but I would NOT recommend an event here. We expected the plans we discussed a month in advance to be delivered. less