Best Western Brook Hotel Norwich

This is a hotel that is privately owned and operated, as are all of the hotels which make up the Best Western portfolio. It is a 3-star hotel for business and leisure with conference facilities and function rooms. This hotel is located on the outskirts of the city of Norwich. One mile from those exits off the A47 Norwich southern bypass to and from Swaffham, signposted (Norfolk Showground/City Centre) and so, when entering the outskirts of Norwich coming from from this direction, the hotel is situated on the right hand side of the roundabout where the city suburbs of Costessey and Bowthorpe meet. As a point of reference The Brook Hotel is approximately 4 miles west of the City Centre, just off the Dereham Road. Both the outer and inner ring roads are a relatively short drive away, so Norwich International Airport to the North of the city’s centre, and the train station (known as Thorpe Station) to the East, is accessible, as are all major Norwich businesses and attractions. Hotel Condition: The hotel stretches long over a large area, with ample parking to the front and looks welcoming, well lit, and to a high standard on approach. The reception area is modern Details of room, Cleanliness and Condition: Good. Our twin bedded, air conditioned, room was spacious with a view over a central courtyard. En suite with bath/shower, toilet and basin – well maintained. Bedding and the towels were fresh, bright and clean we thought this to be a a real plus point. Breakfast: Traditional English breakfast items available, The cooked food, well prepared Reception staff: Good customer service less

Stayed one night away for work. The hotel is well located and easy to find on a Sat Nav. The room was well appointed as was the Bathroom. Great Breakfast all cooked fresh and a good srvice from the staff. The hotel was very quiet which doesnt help to give any real atmosphere. Didnt eat in the reastaurant so cannot comment on dinner menus. Based on one night it was fine. less

Stayed here for 4 nights but was rather disappointed with the room in particular. Initially were told we did not have a feservation which included breakfast but this was swiftly sorted. Then the roomissues slowly identified themselves. The wifi would not work, but came back for a few hours on Sunday. After returning Saturdayevening,the hottest day of the year we found the aircon would not work, promised fix never arrived. The windows only had one handle not two,and these were loose.Overall the room was tired with particular issues with the Bathroom. Mound behind taps, stained WC and missing caps on the taps. To name but a few. To be fair before leaving I asked to see the manager and explained my concerns. She asked me to come back when I checked out and made a suitable offer due to the inconvenience caused. Such a shame as staffwere helpful and polite but basic failings in maintenance and housekeeping tended to spoil the stay. less

I have stayed in many hotels with different ratings etc but this hotel had one ingredient that others often lack. A great team who worked hard and were always happy. This made our trip so much better; the service was first class and I could recommend this hotel to anyone. Apart from the staff the room rates were reasonable, their menus, both in the restaurant and in the bar gave a wide choice. The breakfast offering was superb. A great stay. less

Stayed here for one night over the bank holiday weekend. Hotel is quite hard to find if you follow google maps, the maps take you a few hundred yards up the road so be weary. Hotel looks a lot better inside than outside and is decorated really chic inside. We was given a room on the ground floor (138 I think). When I got there the room didn’t look the best and it had a noisy air conditioning unit, I complained and they instantly moved me to a new room on the 1st floor which was 227. This room was a lot better and much more modern. We had a good sleep in the nice beds and left the next morning feeling refreshed after a pleasant stay. less