We stayed here back in June, when I gave it a 4 star rating mainly due to the wonderful front of house staff, who actually make this hotel. The following I wanted to contact the manager privately to d... more
We stayed here back in June, when I gave it a 4 star rating mainly due to the wonderful front of house staff, who actually make this hotel. The following I wanted to contact the manager privately to discuss, but he ignored my emails, I then got head office involved, he ignored them as well, all they would offer me was 3000 reward points, which I no way wanted, and I was not going to be bought off with these rewards points.
On our morning of departure which was a Monday as we walked back to our room most of the bedroom doors were open kept open by the sheets that had been stripped off the beds, the duvets however were all airing on the carpeted floor, in fact in each room there is a very nice large dressing table that these could of been placed . Once we had collected our bags from the room and started to head for the reception, to our horror were stacks of clean linen, towels, pillow cases just sitting on the carpet in the corridor. No trolley or table like in all other hotels.
Did not like this one bit, not very nice to see and we wondered where our sheets and towels had been in the pile, before our room was serviced.
This is not something I normally do on Trip Advisor, but I was left with no option, due to lack of response. Due to this fact we will no longer be staying at any Best Western Hotel in the future just in case this is not an isolated case but common practice in their hotels.
I have taken photos but they are on my mobile and for some reason I can't download them. less