Best Western Premier Collection

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Nice to see you in Norwich!

Best Western Brook Hotel is located in Norwich, just 3 miles form the city centre. Nestled in the capital of East Anglia, you'll enjoy a rare blend of history and modern sophistication when you stay here, with lots of things to wow you away from the hotel too.

For business folk, we have free wifi and plenty of work space in the bedroom, so you can work hard before you rest easy.

As well as all the mod cons and charming features you want from a hotel, you'll find our friendly Staff as charming as the accommodation itself and we'll always make you feel welcome whether it's your first time here or your one hundred and first!

Carrefour Health club is nearby and is available to our guests for £5.

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2 Barnard Road
For enquiries or to make a reservation please call 0844 387 6331*


2016 dinner inclusive rates offer a £25 per person à la carte allowance Please note that our restaurant is currently under refurbishment from the 1st - 12th February. All services remain open however meals will be served in the bar area. Please note that our bar will be under refurbishment from the 15th - 26th February.
Bars, Free WIFI, Pets Allowed, Restaurants, Twenty Four Hour Service, No Lift
Free internet available throughout the hotel
There is free parking available onsite.
Pets: Accepted £10 per pet per night, plus disclaimer to sign
Check-in & Check-out
14:00 | 11:00
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Rooms & Rates


Dining and Bars

Chef Luke Grimbly



Our restaurant offers a varied choice of meals for your dining experience. With dishes such as Grilled Atlantic Salmon on a bed of Garlic infused New Potatoes to our popular Brook Mixed Grill you will find the perfect wine to accompany your dishes from our extensive wine menu. During the Summer months we offer outside dining in our enclosed court yard.

Opening hours

Breakfast: 07:00 - 09:30
Lunch: 12:00 - 18:00
Dinner: 18:30 - 21:30
Weekend times may vary

Lounge Bar

Whether you are wanting to watch the latest football game or just have a quick drink, our lounge bar offers you a relaxed feeling with great choice of hot & cold drinks. Or why not try our informal bar menu with dishes such as Brook Burger or Chicken Masala Curry.

Opening hours

Weekend times may vary


Costessey Golf Club

Comprising 100 acres of picturesque parkland the 5,881 yards, 18-hole, par-70 course at Costessey Park Golf Club lies in the contoured Tud river valley. In playing this challenging and entertaining course, which is reputed to be amongst the best in Norfolk, you will find panoramic views to inspire your game - and the warmest of welcomes in the clubhouse.

Course information

Course Type: Park
Location: Off Site
Holes: 18
Par: 70
Distance: 5881 Yards
No handicap required


3 miles away in Old Costessey


9 holes £30.00
18 holes £45.00
Buggy hire £25.00

Bawburgh Golf Club

Situated on the outskirts of Norwich, set in more than 190 acres of beautiful undulating Norfolk countryside, the aptly namesd Glen Lodge stands high above the tree lines valley, and is the focal point of the unique club. The 18 hole, 6720 yard, par 72 course is full of character and presents a wide variety of challenges with it's unique landscape, trees and pond with stunning views over the Yare valley.

Course information

Course Type: Valley
Location: Off Site
Holes: 18
Par: 72
Distance: 6881 Yards
No handicap required


5 miles away in Bawburgh


Equipement is available to hire - Please contact the course direct prior to arrival.

Pro shop golf facilities


9 holes £30.00
18 holes £30.00
Club hire £5.00
Buggy hire £25.00


Best Western The Brook Hotel is perfect for those seeking perfection. We take great pleasure and pride in making sure your every need is literally catered for and that your wedding day not only goes to plan, but goes way beyond your wildest dreams.


Wedding service and reception venue

With a choice of newly-refurbished reception and function rooms, plus a choice of impressive menus, well make sure your big day has the best backdrop! Our Wedding Co-ordinators can help you to plan every inch of your day from an intimate ceremony to a large gathering. We also hold a fully approved licence, allowing you to host your ceremony or civil partnership.


Our staff can help you to design the perfect menu for your day with dishes that look almost as stunning as you will on your special day!

Great finish to a great day

Our Honeymoon suite is the perfect way to finish your day with a Queen sized bed, built in fire & large bathroom with walkin shower & free standing bath.


Registry office:
Norfok County Council
71 Bethel Street, Norwich, NR2 1NR
01603 767600

Let's Get Married!
With wedding packages from £998 for intimate occasions and full grand scale packages from £3250, deliciou

For any enquiries please call Rebecca Uden on 01603 741161

Location and Attractions

Getting there.

Sat nav users: type NR5 9JB

Send to Tom Tom

Nearest motorway: A1(M), J, 80.00 miles
Nearest train station: Norwich, 5.00 miles
Nearest airport: Norwich, 5.00 miles
Free parking on site (110 spaces)
On site disabled parking (3 spaces)

2 Barnard Road

What's nearby?


  • Norwich City Football Club (5 miles)

  • Yarmouth Stadium (25 miles)

Cities & Attractions

  • Bewilderwood (8 miles)

  • Bure Valley Railway (8 miles)

  • Banham Zoo (23 miles)

  • Pleasurewood Hills (25 miles)

  • Norfolk Broads (6 miles)


  • Chapelfield Shopping Centre (3 miles)

  • Castle Mall (3 miles)

  • 7 Day Open Market (3 miles)

Meetings, Conferences and Events


Sitting down one-to-one? Presenting to 200 people? Whatever you need a space for, we have plenty of room for your requirements. Our corporate clients can choose from a wide variety of room types, conference layouts and meeting facilities which includes the capability for 6 separate conference rooms or for a meeting for up to 200 delegates. There is free Wi-Fi, ample free parking, natural daylight, projection and display equipment and a dedicated host for your event.

Available room set ups

U shape

Room Theatre Classroom U-Shape Boardroom Banquet
Barton 50 18 22 20 22
Barton/Hickling 100 48 40 36 40
Hickling 50 18 22 20 22
Hickling/Ormesby 120 60 50 40 50
Ormesby 80 56 30 30 50
Filby 200 90 65 60 150
Salhouse 20 8 10 12 20
Sutton 25 10 12 12 20
Surlingham 70 30 20 28 40
Have an enquiry?
Contact events on 0845 620 0506


  • TripAdvisor
TripAdvisor Traveller Rating: Rating: Based on 406 traveller reviews
Rating: 5 109
Rating: 4 138
Rating: 3 99
Rating: 2 34
Rating: 1 26


10/02/2016 garyP8522FP, Norwich, United Kingdom

its got everything you would need in a 3 star hotel... except a radiator... and i'm freezing, and may even have frostbite. poor service in dealing with the problem. but other than that there have been... more

Owner Response
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. I am sorry to hear that you are cold weather, I will make sure all the radiators in the hotel are on maximum during this cold cold snap! All our bedrooms have heaters, so I don't understand why you are feeling the cold! But I am glad to hear you have not experienced any other significant problems!

Draughty window

09/02/2016 paulg72, London

Stayed for 2 nights last week as my office booked me and a colleague in whilst working nearby. Receptionist was pleasant and courteous and explained about the refurbishment works taking place and the ... more

Owner Response
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. We are currently undergoing a massive refurbishment programme, with a new restaurant & bar, air-conditioning, bathrooms & bedrooms. As you mentioned this is a huge investment & will take time to complete but will be worth the wait. I hope to welcome you back once the work has been completed.

Old and dated

09/02/2016 CherylandDavid1994, Great Wakering, United Kingdom

I don't really know where to start here. I recently stayed here for 3 nights. The room we stayed in although quite large was very dated and tatty. The restaurant was still open when we visited at the ... more

Owner Response
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. Our restaurant menu, bar menu, room service menu & how to contact reception are all found in the guest information in your room, this is all controlled from the tv, when you turn the television on it goes straight to an information screen with all that you said was not available. I do understand if you did not turn the tv on you wouldn't of found this though. The restaurant is under compete refurbishment & this has been planned & designed over the last 6-7 months, this is why certain parts of the restaurant have got bad, as we knew we would be doing the work & their is no point throwing money away updating furniture which will later be disposed off. Your comments about the waiter at breakfast has been passed to our food & beverage manager who will most certainly be taking action with his team. I hope this has not put you of staying again once the work has been completed.

food awful frozen duck de froasted in the microwave however hotel value was good

08/02/2016 robbie1doe, Southampton, United Kingdom

The price and value for money of the hotel room was great however the food i ordered in the evening and the breakfast was a joke worse still the breakfast served in the bar of all places in the morni... more


Wait until refurb is finished

06/02/2016 Sandaw54, Oakham, United Kingdom

Stayed here for a two night break with first night dinner included. Arrived to find extensive refurbishment work being undertaken in the restaurant - unfortunately restaurant is in an open area next ... more

Owner Response
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review
Many thanks for your recent review of our hotel, its a shame that you have to put such a negative spin on something very positive that is happening within the hotel. As you will of noticed through previous reviews, people have been saying the hotel needs updating, when we do it people moan that the work is going on, doesn't make any sense to me. The work starts after 9am, no power tools until after breakfast & power tool work finishes at 5.30pm so no disturbance to guests. With that in mind I hope you will return to see what a fantastic job has been done.