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Best Western Brook Hotel Norwich

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Best Western Brook Hotel Norwich

The Best Western Brook Hotel in Norwich resides just 3 miles away from the city centre. Whilst staying here - nestled in the capital of East Anglia - you can enjoy a rare blend of history and modern sophistication, with lots of nearby attractions to wow you away from the hotel. The Best Western is in fact ideal if youre looking for a hotel near Norwich castle. You'll be less than 20 minutes from the 900-year-old Normal Palace turned prison, which has recently been reimagined as a museum and art gallery. The castle offers talks and workshops for adults, and plenty of family activities during school holidays for an exciting insight into Norwich's history.

A 15-minute drive from the hotel will take you to the vibrant Norwich market. The market is open 6 days a week and boasts almost 200 stalls, so you'll be met by fabulous food, flowers, crafts and oh so much more. BeWILDerwood, a forest jam-packed with adventure, is only 30-minutes from the hotel. It includes everything from zip wires and jungle bridges, to boat trips for limitless family-fun.

Style and flair can be observed as soon as you enter the hotel, as our contemporary dcor is frequently complimented by guests. For business folk, we have free Wi-Fi and plenty of desk space in all 81 cosy en-suite bedrooms, so you can enjoy both a peaceful working environment and a rejuvenating rest. We also recommend keeping an eye out for our Murder Mystery nights, as guests are invited to piece together a murder whilst indulging in a welcome glass of bubbly and divine 3 course meal.

You'll find our friendly staff as charming as our accommodation, as we'll always make you feel welcome - whether it's your first or one hundredth time here. For further amenities, Carrefour Health Club is nearby and is available to our guests for £5.

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2 Barnard Road
For enquiries or to make a reservation please call 03330 034075


Bars, Free WIFI, Restaurants, Twenty Four Hour Service, No Lift
Free internet available throughout the hotel
There is free parking available onsite.
Pets: No Pets accepted Guide, hearing and assistance dogs only
Check-in & Check-out
15:00 | 11:00


Dining and Bars

Head Chef Luke Grimbly expertly creates seasonal menus - using predominantly local ingredients - to ensure our restaurant remains one of the finest places to eat in Norwich. You take advantage of our fine food for a private dining event and book a suite and dinner for 10 to 150 people.

Chef Luke Grimbly

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Our restaurant offers a varied choice of meals to create a unique and delicious dining experience. You can expect palatable dishes such as Grilled Atlantic Salmon and our Brook Mixed Grill, whilst we guarantee you'll find the perfect accompanying wine from our extensive drinks menu. During the summer months we offer outside dining in our enclosed courtyard, to create one of the best al fresco restaurants in Norwich.

Opening hours

Breakfast: 07:00 - 09:30
Lunch: 12:00 - 18:00
Dinner: 18:30 - 21:30
Weekend times may vary
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Lounge Bar

Whether you are in the mood to watch the latest football match or just have a quiet drink before dinner, our lounge bar offers a comfortable, stress-free environment, with a great choice of hot and cold drinks. If you're in the mood for a quick bite, try our informal bar menu with well-loved dishes such as Brook Burger or Chicken Masala Curry - all are simply delicious!

Opening hours

Weekend times may vary


Costessey Golf Club

The Costessey Park Golf Club lies in the contoured Tud river valley.100 acres of picturesque parkland to create this 5,881 yard, 18-hole, par-70 course. Whilst playing this challenging and entertaining course, reputed to be amongst the best in Norfolk, you will find panoramic views to inspire your game and the warmest of welcomes back at the clubhouse.

Course information

Course Type: Park
Location: Off Site
Holes: 18
Par: 70
Distance: 5881 Yards
No handicap required


3 miles away in Old Costessey


9 holes £30.00
18 holes £45.00
Buggy hire £25.00

Bawburgh Golf Club

Situated on the outskirts of Norwich and set in more than 190 acres of beautiful undulating Norfolk countryside, the aptly named Glen Lodge stands high above the tree lined valley. The 18 hole, 6720 yard, par 72 course is full of character and presents a wide variety of challenges, unique landscapes, trees and ponds, and stunning views over the Yare valley.

Course information

Course Type: Valley
Location: Off Site
Holes: 18
Par: 72
Distance: 6881 Yards
No handicap required


5 miles away in Bawburgh


Equipement is available to hire - Please contact the course direct prior to arrival.

Pro shop golf facilities


9 holes £30.00
18 holes £30.00
Club hire £5.00
Buggy hire £25.00


The Best Western The Brook Hotel offers perfection in a Wedding venues in Norwich. We take great pleasure and pride in making sure your every need is catered for and that your wedding day not only goes to plan, but way beyond your wildest dreams.

Wedding service and reception venue

With a choice of newly-refurbished reception and function rooms, plus a number of impressive menus, we'll make sure your big day has the best backdrop and cuisine. Our wedding coordinators can assist you with planning every inch of your day, from an intimate ceremony to a large gathering. We also hold a fully approved licence, allowing you to host your ceremony or civil partnership.


Our staff can help you to design the perfect menu for your day, with dishes that look almost as stunning as you will on your special day. We can cater for 10 - 120 guests for wedding breakfast and 200 for evening reception, whilst we offer a selection of set packages allowing you to personalise your food and drinks choices. We specialise in everything from light canapes and marvellous mains, to palate cleansing sorbets and delectable desserts. Just tell us what you fancy.

Great finish to a great day

Our Honeymoon suite is the perfect way to finish your day with a luxuriously comfortable bed, separate lounge area, built in fire and large bathroom, with walk-in shower and free standing bath. With 80 separate bedrooms within the hotel, your guests (whether families, couples or individuals) are also guaranteed a blissful sleep after a day of celebration.


Registry office:
Norfok County Council
71 Bethel Street, Norwich, NR2 1NR
01603 767600

Let's Get Married!
With wedding packages from £998 for intimate occasions and full grand scale packages from £5500

For any enquiries please call Michelle Michie on 01603 741161

Location and Attractions

Getting there.

Sat nav users: type NR5 9JB

Send to Tom Tom

Nearest motorway: A1(M), J, 80.00 miles
Nearest train station: Norwich, 5.00 miles
Nearest airport: Norwich, 5.00 miles
Free parking on site (110 spaces)
On site disabled parking (3 spaces)

2 Barnard Road

What's nearby?


  • Norwich City Football Club (5 miles)

  • Yarmouth Stadium (25 miles)

Cities & Attractions

  • Bewilderwood (8 miles)

  • Bure Valley Railway (8 miles)

  • Banham Zoo (23 miles)

  • Pleasurewood Hills (25 miles)

  • Norfolk Broads (6 miles)


  • Chapelfield Shopping Centre (3 miles)

  • Castle Mall (3 miles)

  • 7 Day Open Market (3 miles)

Meetings, Conferences and Events

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Whether you're organising an intimate meeting or presentation for 200 delegates, we provide plenty of room types, conference layouts and meeting facilities to meet all of your requirements. 6 separate conference rooms can be found in the hotel, as well a free Wi-Fi, ample free parking, natural daylight, projection and display equipment and a dedicated host for your event.

Two parts of the Filby suite create the Barton/Hickling suite. The room boasts all the amenities you could need for a successful day, including air conditioning, refreshments, natural daylight, Wi-Fi and technical equipment.

The Hickling suite has the option to remove the carpet and create a dance floor, making the room a great space for a wedding, Christmas party or formal dinner and dance. The rooms is airy and bright, thanks to plenty of natural daylight, so whatever event you chose to hold here your guests are sure to be comfortable.

Our Filby suite offers the chance for you to have one large suite or 3 separate areas with our flexible partition walls, thus the room ideal for large meetings and team building days where delegates may split of into smaller groups. The room also has air conditioning, plenty of natural daylight, Wi-Fi, front desk support and equipment hire to ensure your delegates are comfortable and motivated throughout their day.

Delegate Packages
We provide a variety of flexible packages, whether you're are in need of hourly room rates, day rates or overnight stay packages. Refreshments packages, catering packages, equipment hire are also negotiable, to ensure your event is as successful as possible.

Available room set ups

U shape


Two parts of the Filby Suite create the Barton/Hickling Suite.


The Hickling Suite has the option to remove the carpet to have a dance floor.


Our Filby Suite offers the chance for you to have one large suite or 3 separate areas with our flexible partition walls.

Room Theatre Classroom U-Shape Boardroom Banquet
Barton 50 18 22 20 22
Barton/Hickling 100 48 40 36 40
Hickling 50 18 22 20 22
Hickling/Ormesby 120 60 50 40 50
Ormesby 80 56 30 30 50
Filby 200 90 65 60 150
Salhouse 20 8 10 12 20
Sutton 25 10 12 12 20
Surlingham 70 30 20 28 40
Have an enquiry?
Contact events on 0844 387 62 40


TripAdvisor Traveller Rating: Rating: Based on 723 traveller reviews
Rating: 5 172
Rating: 4 223
Rating: 3 181
Rating: 2 77
Rating: 1 70

An excellent Norwich location

11/07/2019 Debra H,

This is a hotel that is privately owned and operated, as are all of the hotels which make up the Best Western portfolio. It is a 3-star hotel for business and leisure with conference facilities and fu... more

Owner Response
Gareth S, Operations Director at Best Western Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel, I am pleased to hear you enjoyed your stay & we look forward to welcoming back in the near future.

As it should be

03/07/2019 gffw43, Lincoln, United Kingdom

Stayed one night away for work. The hotel is well located and easy to find on a Sat Nav. The room was well appointed as was the Bathroom. Great Breakfast all cooked fresh and a good srvice from the st... more

Owner Response
Gareth S, Operations Director at Best Western Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. It seems as though you enjoyed your stay despite only scoring us three, hopefully next time you stay you will dine in our restaurant & score us higher!

Disappointing stay

02/07/2019 Stripes32, Ashbourne, United Kingdom

Stayed here for 4 nights but was rather disappointed with the room in particular. Initially were told we did not have a feservation which included breakfast but this was swiftly sorted. Then the room... more

Owner Response
Gareth S, Operations Director at Best Western Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. It is such a shame that after we did offer you compensation for your stay you still have to leave poor reviews on tripadvisor. We are in the process of current refurbishing all our bathrooms, we will be completed with this project by the end of the year so I can understand your comments on the bathroom. With regards to the air conditioning, we did suffer from a breakdown that day which we can never plan for.

Excellent stay at the Brook

15/06/2019 504167Paul56, Croydon, United Kingdom

I have stayed in many hotels with different ratings etc but this hotel had one ingredient that others often lack. A great team who worked hard and were always happy. This made our trip so much better;... more

Owner Response
Gareth S, Operations Director at Best Western Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. I will make sure the team are aware of your kind comments & we look forward to welcoming you back in the near future.

Pleasant stay

09/06/2019 kirstyandmatthew15, Sidcup, United Kingdom

Stayed here for one night over the bank holiday weekend. Hotel is quite hard to find if you follow google maps, the maps take you a few hundred yards up the road so be weary. Hotel looks a lot better ... more

Owner Response
Gareth S, Operations Director at Best Western Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. I am sorry to read about the issues you had to start with but am pleased that the team acted on your complaint & you enjoyed the rest of your stay with us.