Best Western Brook Hotel Norwich

A warm welcome on arrival and a lovely comfortable room. Very clean and roomy with a very nice bathroom. Plenty of draw space. The breakfast is self service, and has a good selection apart from a shortage of bacon on two mornings. Evening meals were well presented and tasty. The staff in all departments were very help full and polite. The hotel is in a good location for seeing Norfolk less

I booked a suite with this hotel for me and my wife for our first wedding anniversary. I made the reservation back in April although our stay wasn't until November so I was surprised to receive a call a week ago (September!) to say that the suite had been double booked for a wedding booking. I can't begin to imagine how it took this long for the hotel to realise their error or the fact that they had happily taken nearly £150 from my bank account for a room that they were now telling me I couldn't have. All that they offered to do for me was to downgrade me to a double room and refund the difference! Now if you see the suite and the double rooms you will be able to clearly see why I booked the suite in the first place. (To make it even worse the double rooms were available at a cheaper rate on booking.com than the rate they were now giving to me) I have now cancelled my stay completely and will take my business elsewhere. It's a shame as they suite looks pretty decent from the pictures online! less

1st me and my partner got to the hotel and they said my booking is only for 1 person (booked the hotel over the phone) i ask for a double room for 2 guest with breakfast, eventually sorted it, 2nd they then told me I had to pay an extra £20 on top for an extra guest but it was their fault,I just paid it because I started to get irritated, 3rd got to the room and they had given us a twin room when I repeatedly asked for a DOUBLE, went back to the reception and they said they will not be moving us to the correct room, non of the lights work other than one, the hot water wasn't working, the bath has black and green muck all around it basically and awful nights stay I would not advise it less

A fine room with all you need. Could be nice with a new bathroom. But in all a nice room, and a hotel situated in a quiet area, with regular busses to the city :-) Good restaurant and bar. Nice staff. less

My preamble to this is that we only needed a place to sleep before heading onto our destination of the world famous Dinosaur Adventures, so we had low expectations. Brook Hotel managed to deliver on them all.... You know its going to be a good one when you pay as you check in not out. Room was old, towels thin and all generally get what you pay for stuff. Me and the wife observed the (possible) Norwich tradition of sleeping adjacent in single beds. Breakfast is a greasy treat. The usual standard all you can eat jobby, where everything tastes the same. Fatty. No locally sourced bangers here... Out the door by 9.30am. When you consider we only checked in at 11.30pm, they've done remarkably well to score only 2 stars. Then again it was only £70 for 3 of us... less