Wait until refurb is finished
06/02/2016 Sandaw54, Oakham, United Kingdom
Stayed here for a two night break with first night dinner included. Arrived to find extensive refurbishment work being undertaken in the restaurant - unfortunately restaurant is in an open area next ... more
Stayed here for a two night break with first night dinner included. Arrived to find extensive refurbishment work being undertaken in the restaurant - unfortunately restaurant is in an open area next to bar and reception so the noise and dust is very evident. Work appeared to begin about 08:00 and finish around 18:00 - 19:00 builders left doors open to move stuff in and out so it was very cold in the public areas. Dinner and Breakfast is taken in the small bar area with TV's all around each showing different channels - very offputting. The rooms themselves are very tired and I assume are the next to be refurbished. My advice is to wait until all the builders have left. less
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review
Many thanks for your recent review of our hotel, its a shame that you have to put such a negative spin on something very positive that is happening within the hotel. As you will of noticed through previous reviews, people have been saying the hotel needs updating, when we do it people moan that the work is going on, doesn't make any sense to me. The work starts after 9am, no power tools until after breakfast & power tool work finishes at 5.30pm so no disturbance to guests. With that in mind I hope you will return to see what a fantastic job has been done.