Best Western Brook Hotel Norwich

Friendly staff, clean room, hot powerful shower. Happy days!! I was met at reception by one of the team and made to feel welcome and valued. This set the tone for a lovely few days of visiting old friends. less

Had to report issues with room cleaning. Staff very helpful. Bar was lacking the snacks. Or choice of food. Same as restaurant. Breakfast was the best and always is. Drinks were a little pricey. Have stayed at other BW. And been cheaper less

WARNING, DO NOT STAY HERE! WORST “HOTEL” EVER! Disgusting 🤮🤢 The hotel is tiered and old and dirty. I saw the reviews were bad but wanted to give it a try because of the brand. This is definitely not like any best western I have ever stayed in and after my experience, I will never stay in another ever again! If you want a crappy meal, terrible customer service, drinks everywhere, a cold room, a noisy room, no sleep etc… this is the hotel for you! The hotel “director” is a nasty man that has no interest in his guests and does not want to listen or understand. He needs to go do a different job. He doesn’t care and is only interested in “selling rooms” as he put it. People are smoking in the entrance and there are yobs and thugs hanging around the hotel intimidating guests. You can here everyone next to your rooms and above and below. There’s no sound proofing and 2 guys got really drunk and came into the room next door at midnight and we’re extremely noisy and disruptive until 3am!!!! No sleep. Most of the guest seem to get drunk and make lots of noise. The room was freezing cold and the A/C heat function didn’t work so had a crappy electrical element heater that drys you out. The wardrobe was almost falling off the wall and the fixing were broken. The floor in the bedroom area moved so much that it moved the bathroom floor as well! There’s no toilet brush. The road noise is insane! Because I was kept awake until 3am I was late to a meeting when I left and left in a hurry. I decided I would rather stay in my car than stay here another night. The manager was aggressive and rude and didn’t understand, he wouldn’t refund me for the night I didn’t stay. There are so many other crappy things I can say but don’t want to waste my time. Do not stay here. less

Has to be far the worst hotel I have ever stayed in. I wasn't expecting it to be this bad the photos on the Web site look totally different. Receptionists staff wearing hoodys. Reception area is red something from the 1990s Wedding party sitting in reception drinking and swearing In from of my children wasn't impressed. Smoking out side the hotel cigarettes all over the floor. Ventured on to the room, can only be described as a 1970 run down hotel cold no heating no hot water. The curtains and nets looked like they had been through a Bush Carpet all stanid frayed The bed was old and covered with a valence to hide the disgusting stains. Need I go on. I have stayed in better travel lodges For what I spent I wasn't impressed. Place need shutting down and sorting out.. who ever is manager needs sacking. less

A bit of a mixed bag really. The room was comfortable and had a good standard of decor and cleanliness. Bookings were made on the strength of the current website menus. These consisted of one, two and three course meals. Only after having to pay up front for the accommodation did we discover these meals did not exist! A rather poor bar menu was all that was available in the restaurant. If Covid had anything to do with this decision, the hotel has had eighteen months to amend the menu on the website. This would have taken a very short time to achieve and there can be no excuses. It is total misrepresentation. The bar menu was extremely basic and offered no side dishes whatsoever. So if you chose a salad, that is all you got! Of course none of the advertised tempting desserts were available either. If I’m honest, staff seemed generally pretty disinterested. Unlike many other hotels, there were absolutely no Covid precautions whatsoever. Obviously they were not too bothered that 30,000 people a day being diagnosed. Ironically, the only people to wear face masks were the cleaners, who had no close contact with the guests! The electronic bedroom door locks seemed problematic. We had difficulties, and we heard other guests voicing annoyance at reception that the cards refused to open doors! In all, room fine. But staff seemed to lack any motivation. less