Best Western Brook Hotel Norwich

I've stayed here twice this summer, both stays 4 nights (for work). Both times I've noticed that the room isn't very clean. This time there was a fake nail, and a bit of plastic wrapping on the floor - so if those get missed, there must also be a lot of less visible dirt. Seems that the rooms only get a very perfunctory clean. Not even that cheap other. Have stayed at the other Best Westerns in Norwich this summer (George Hotel and Annesley House) which were much better, nicer decor, better staff, cleaner and similar price range. Cleanliness is the main thing to improve. Also stains on bathroom floor. less

Lovely spacious room.with modern decor , lovely stay however was a few bits i came across . Air conditioning wounldt work . Door key jammed and hubby had to knock fpr me to let him in . .display fire didn't work when I wanted it on in the evening while watching TV. .was empty alcohol bottles under the bed . Confetti all behind the free standing bath My anniversary stay was still lovely just the cleaners should of made the room clean or checked it before I arrived but quite clearly didn't. Plus side I had a lovely sleep bed is so big and soft , various of size towels to bath and shower . Nice size tv on the wall Lovely thick black out curtains to make the room lovely and dark . I lost my husband in the bed it was so big lol 😆. Nice lounge area and dressing table Its a beautiful room just a shame about the mess we went into . less

Add a birthday treat from my 2 daughters,Tom Jones concert & hotel stay,best western brook hotel,couldnt fault this hotel or the price, add great upgraded room for 3, comfy clean beds,beautiful new big shower room,easy parking,everything you could possible need & the price was really good,ok it wasnt the SAVOY,we were lucky getting upgrade room,stayed in lots of hotels & would definately stay in this hotel again,only in upgrade room,hopefully every room will be upgraded soon,we used the carvery across road👍all in all,couldnt complain about anything,just wished the bar didnt shut at ll oclock👍 less

This is not a luxury hotel, but it doesn't set out to be so, and is a good cheap short stay pitch. We needed somewhere simple and cheap to visit Norwich for the Tom Jones concert and that is exactly what it provided. The rooms are tired, but it is clear that there is an upgrade program ongoing as when we peeped into the room across the corridor it had a new shower suite and looked good. Our room is clearly past its best, but it was clean, and well presented. For the money that we paid it was perfectly acceptable. less

I won’t be back. Cons. Receptionist was very odd. Bed was hard. Pillows rock solid and smelt like old feet. Room phone didn’t work. Bathroom fan very loud and wouldn’t turn off. Air conditioning was broken. Workmen making loads of noise in the room opposite in the early morning. Said workmen carried on banging and drilling even though I opened the door and told them they were being noisy. Staff members standing in corridors chatting which woke us up. Staff members pushing a creaking stolen Sainsbury’s shopping trolley with bed linen which was loud in the morning. Bedding not changed, despite an obvious stain. Walls are paper thin and we heard everything going on next door. Bar charged me £5! . . . I repeat £5! for a pint of apple juice which was poured out of a cheap cartoon in front of me. Pros Shower was nice. Blackout curtains work well. Nearby Carvery is nice. Parking is free. less