Difficult to review
29/07/2017 BanisterFletcher, Leicestershire, United Kingdom
Sometimes you can visit really dire places but you know that they are having investment and will probably be OK in a few months. At the moment, this a hotel with tired bedrooms and appalling bathroom... more
Sometimes you can visit really dire places but you know that they are having investment and will probably be OK in a few months. At the moment, this a hotel with tired bedrooms and appalling bathrooms. However, the communal spaces and staff are exactly what you should expect in this size of hotel, in an out-of-town location - smart and efficient.
Would I stay there again tomorrow? Definitely not. I don't like seeing wallpaper ripped off the walls, having to use a bathroom with mouldy walls and ceiling, and thinking that the bedroom furniture was due for a change 10 years ago. BUT, they are doing some refurbishment and if I were planning a visit in 6 months, I would check new reviews and see if things had improved. less
Gareth S, General Manager at Best Western Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. We are in the process of having all our bedrooms refurished, we have currently completed 40 rooms & plan on having the next 40 completed next year. We have had our restaurant & bar area refurbished as well as our conference facalities, I will be please to read your review next time you visit.