Best Western Brook Hotel Norwich

I've been there now nearly a year , working on a contract just a couple of miles away but if it wasn't for the fact my company pay the bill I would find somewhere else , not the best but not the worse less

We booked this hotel last minute as we needed to stay near the Norfolk & Norwich Hospital where we had been all day. We hadn’t eaten and the hotel was stated to provide 24 hour room service. However when we arrived, stressed, tired and hungry, we were told that everything in the kitchen had been stripped down. We couldn’t even get a sandwich. But we were invited to order in a takeaway. It was past 11pm. The room was fairly shabby, and the bathroom even more so. less

We stayed for a weekend as had a job interview in the Saturday. On arrival in the Friday the car carpark is nice and big with plenty of free parking. The reception area again nice and big and well looked after. Staff very nice and friendly could not complaint at all at this stage. ROOM 229 Now I have put the room number as I hear some rooms are being redecorated. Nice book room but twin beds sure I booked double beds but can't find mention in the booking so maybe my faults. The room smelt a little damp so thought I would open the window and discovered the window was soaked and mouldy. Had coffee as nice and cosy in the chair watch a bit of the modern flat screen although very limited channels. I opened my laptop and connected to the FREE WiFi, not really free as only available to guest so not what I call free. It is password protected so secure as can be for public WiFi. The speeds was terrible for even the basic tasks of email and websites. I often find this the case so brought my 4G modem After my coffee I needed the toilet, you have to stand and hold the toilet seat as your standing there or take the risk of loosing you man hood! Later I decided to have a shower and must say the water pressure was really good and the water was nice and hot. The only annoying thing was the shower curtain would blow into the bath and stick to you and the shower curtain got caught sling the rain as you open and closed them. The walls around the sink had snot smeared over the wall. Now I am pretty sure the staff did not do this and some scummy custimer did but I really did need a clean. After a few drinks with the Mrs we decided to go to bed and have a good sleep for my interview the next day. This really was the worst night sleep I have ever had. The bed must be quite old as the spring could be felt digging into my back and everything I rolled over they really did make alot if noise. We had to the turn the Aircon off as it was so noisy and I had Aircon at home before and mine was never this noisy. The unit itself looked like it could do with a clean. On Saturday morning I woke up with back ache and I never get back aches. I had another nice coffee and made used the iron and ironing board, was all nice and new. Feeling tired but looking good for my interview. On the way out I felt I had to tell reception about the bed as I don't think I could have another night like this. The lady in reception was amazing and could not be anymore helpful. She moved us into room 215 The Honeymoon suite. All arranged when we come back report to reception and we could swap over. When we came back reported to reaction and everything as good and as promised. Room 215 is so much better, bigger and cleaner. The sofa was getting to the stage where it needs a clean but I understand these rooms are used. A nice big double bed and the bathroom is huge. The bath seemed to leak from the taps and leaked all over the floor. I soaked this up with a towel and has a shower instead and it's a glass shower so now curtains getting in the way. The lights on the mirror did not work but the main lights are bright enough. One of the table lamps has poor wiring and you had to wiggle the switch to get it to work. Really looking forward to a good night chilling and some sleep. Put the TV on and the remove don't work so well from the bed and it's quite far. We do have a sofa in the room but was looking ford to bed in TV. Turn the Aircon off again as it's still noisey. The noise from the road is quite loud and feel with better windows this can be reduced. I live near a main road and I don't hear cars just the odd bus at home. The bed, well it was a little better as it was a bit more comfortable but could slightly feel the springs but much quieter than the other bed. If I was to rebook I would ask for one of the newer rooms and ask if the beds are sprung beds. I would never sleep on a fully sprung mattress again Writing this at 5am as I can't sleep. less

I won’t stay here again. There was no hot water. Initially reception suggested alternative arrangements such as using a different room but then never called me back. On asking again the solution offered was to wait and see if it came back on. When I asked for a refund I was initially told I wasn’t entitled to one and then that nobody could authorise it. I’ve since spoken to the Operations Director who has promised me a refund but I haven’t received one. less

Good size room, although difficult to get to a good temperature at night. Nice restaurant and quality breakfast for the all in price. Good location for the industrial areas and ring road. Nice service. less