Best Western Brook Hotel Norwich

Stopped by after a long road trip and needed a clean quiet room for a good sleep. After a speedy and friendly check in and I went to my room which was, large, very clean with a comfortable bed and nice view onto the lawn. Despite the hotel being quite full I had an undisturbed night and an equally effective check out. The hotel is well located for both town and the ring road so all in all very convenient and I will stay again. Top job! less

Air conditioning unit in room leaking water, daylight visible through cracks in wooden window frames. Ordered a meal on our first night in the hotel, was told that 'we have 2 coaches in so there may be a small delay in getting our food' after waiting 50 minutes it eventually arrived and was utterly disappointing, gammon steak, only just cooked, onion rings that were undercooked so the batter was still raw inside and chips were bendy and soggy. less

Adjoining rooms request not received at the hotel. Air Conditioning in room not working. Weird insects in the room. Staff listen to your issues but didn't seem to have any effective solutions. It was meant to be somewhere to rest at the end of busy day driving around. less

Stayed over in a twin room with my son after an eventful day at great yarmouth races. Checked in around 9pm, found the staff very efficient, checking in was easy, found the room to be very clean and comfortable less

This was my first experience of the Best Western chain of hotels, and I have to say it was a very pleasant one I would be happy to repeat. We arrived late on in the afternoon and were greeted by a friendly and helpful receptionist. Our room was spotlessly clean and bright, with a good-sized bathroom with a bath/shower combination. Our room came with a double and single bed, both of which were comfortable. Although we did not use the hotel's restaurant, we did look at the menu, and there were a good selection of meals or bar snacks on offer. The hotel is positioned just a short distance from Norwich, and is easily reached by car, bus or taxi. I do have a couple of niggles. The first concerns the bathroom. Being a Man of a Certain Age, I would have liked some sort of 'grab handle' either fixed to the wall or on the bath for safety when getting in and out of the bath when using the shower facility. Secondly, the SatNav post code is somewhat deceptive. When you come off the roundabout at Bowthorpe following the sign to the Employment Area, unless you have your wits about you, the GPS will take you along the road and away from the hotel. When you come off the roundabout and enter the road, about fifty yards on the right there is a slip road that leads, at time of writing, to the Namco Farscape (or Farscope ) Bowling alley. Take this road and you will see the Best Western car park IMMEDIATELY on your left. less