Best Western Brook Hotel Norwich

Arrived at around 17:30 on Thursday after a long day travelling and attending a funeral but decided to stay in Norwich having liver there for many years and both my parents retiring there sadly to pass away there. A coach arrived with elderly guest's I joined the line of people when I got to reception 15 minutes late was told by person there I would need to sit down and wait until he had booked the remaining passengers in, I explained that I was slightly disabled and would really like to sette in my room before going to eat and was told I will get to you when I have done this. When it became our turn my wife who had waited around 15 minutes more was them pushed out of the way by members of the coach party coming back to reception with their signed sheets and menu choices for that night, we were then given a sheet which only I could sign and my wife said that I was unabl to walk over there again and brought it to me to sign, On getting to the rooms we found it cold the heating was set to 14 degrees I turned it up to 20 degrees, the TV remote was broken and had the batteries taped to the controller which you had to press in to make it work, I notice whilst freshning up in the Bathroom something on top for the wardrobe, My Son checked and said its dirty underpants and socks, there were holes in the door the lights sounded like they might explode, there were several issues with decor in the room, which needed a make over sooner rather than later. On leaving the same person on reception checked my card looked at me with an icy glare and said okj you may now leave, like I was asking permission, when I got out to my car i found another resident had parked so close to my car I couldnt get in, I mentioned it along with the car registration which was looked up and was told the customer had requested not to be disturbed, so I said with a car par as empty as it was why park so I cant get in car, I was told if i could access passenger side then climb over, as I am not disturbing someone who has requested not to be. I will never stay at anoth Best Western, and I paid 63.00 for 1 night, I could have stayed elsewhere cheaper but have stayed in one or 2 other best western hotels and they have been really great. less

Went to hotel for 2 nights to finish off a bit of Christmas shopping can't fault hotel at all breakfast good and hot nice room 206 very clean staff all very pleasant would definitely stay again nice and close to norwich less

Visited the Brook whilst attending a business meeting, great facilities, well equipped and spacious meeting room, lovely and clean with plenty of parking. Lunch was delicious and so was the coffee, we were well looked after by an attentive and friendly team who made every effort to make sure we had everything we needed. less

We recently stopped as we were guests at a wedding, the rooms are nice and clean and the bed was comfortable. Bathroom was quite small, but usable. Tea and coffee in the room. The food that was served for the wedding was lovely. Breakfast in the morning was good. Not far from the city. less

I do not even know where to start with our terrible stay. All I will say is that I would check if there is a wedding on as you will not get any seep. During our stay there were Weddings both the Friday and Saturday night and the place was like a youth club with adults running round the corridors till 4 am shouting and whooping. We did get the porters to have a word the first night but it didn't resolve the issue. Night two was just as bad and in the morning the corridor had cigarette butts lying around and cushions missing off furniture. We sent an email to Gareth Stone and his reply basically stated its not the Hotels responsibility how the guests behave. I have a copy of this email if anyone would like to see it. Best Western Customer Services will not help either as looks like each hotel runs independently and is more of a franchise.Nearly forgot how my 7 year old daughter was terrified with all the bad language and screaming and could not sleep at all. Just hope that whoever Andy was he had a great night as he seemed the ones name that was shouted the most. I would avoid at all cost less