27/06/2018 564Jo_Bell564, Bath, United Kingdom
First, the good news. My room was clean, the water hot, the bed comfortable and there is a pleasant bar area. The television and hairdryer worked. Otherwise, this is a very disappointing hotel. The 'b... more
First, the good news. My room was clean, the water hot, the bed comfortable and there is a pleasant bar area. The television and hairdryer worked. Otherwise, this is a very disappointing hotel. The 'beautiful garden' is a small courtyard full of fag ends. The bath in my room was badly chipped, the toilet simply didn't flush, the free WiFi kept kicking me off (both phone and computer). Even the kettle was so badly designed that it was possible to pour boiling water all over myself.
The food is terrible and the prices outrageous - £17.95 in the restaurant for the exact same burger served in the bar for £10.95. Our party of six ate here two nights in a row for practical reasons, but everything was bad: the fish overcooked, the 'risotto' a plate of unseasoned rice and squash, the pasta with salmon a plate of bog-standard supermarket pasta with very little fish (again for £17.95), the lamb came with a block of pre-frozen potato, and chips and lasagne undercooked. I would have expected better in any ordinary pub. Breakfast was good, both cooked and continental, but it was clear that every ingredient from bacon to bread was of the very cheapest mass-catering standard. If you can stay elsewhere in Norwich, I'd urge you to do so. less
Gareth S, Operations Director at Best Western Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel. I am sorry that you did not enjoy your stay with us, we are currently refurbishing our bedrooms & bathrooms so hopefully if you stay with us again you can request one of our new ones. I will just point out that the burger in the restaurant is not the same as the one in the bar, in the restaurant it comes with onion ring, peas, tomatoes, salad as well as bacon & cheese on the burger, when in the bar it is a plain burger & chips, that is it, such a shame to leave review like this just to try & damage someones business.