This is a hotel that is privately owned and operated, as are all of the hotels which make up the Best Western portfolio. It is a 3-star hotel for business and leisure with conference facilities and function rooms. This hotel is located on the outskirts of the city of Norwich. One mile from those exits off the A47 Norwich southern bypass to and from Swaffham, signposted (Norfolk Showground/City Centre) and so, when entering the outskirts of Norwich coming from from this direction, the hotel is situated on the right hand side of the roundabout where the city suburbs of Costessey and Bowthorpe meet. As a point of reference The Brook Hotel is approximately 4 miles west of the City Centre, just off the Dereham Road. Both the outer and inner ring roads are a relatively short drive away, so Norwich International Airport to the North of the city’s centre, and the train station (known as Thorpe Station) to the East, is accessible, as are all major Norwich businesses and attractions.
Hotel Condition: The hotel stretches long over a large area, with ample parking to the front and looks welcoming, well lit, and to a high standard on approach. The reception area is modern
Details of room, Cleanliness and Condition: Good. Our twin bedded, air conditioned, room was spacious with a view over a central courtyard. En suite with bath/shower, toilet and basin – well maintained. Bedding and the towels were fresh, bright and clean we thought this to be a a real plus point.
Breakfast: Traditional English breakfast items available, The cooked food, well prepared
Reception staff: Good customer service less
Gareth S, Operations Director at Best Western Brook Hotel Norwich, responded to this review
Thank you for your recent review of our hotel, I am pleased to hear you enjoyed your stay & we look forward to welcoming back in the near future.