No sleep! What a night of noise!!!!!!
14/01/2018 Chloe Louise Hudson,
So hotel is beautiful but the noise from our room 108, was horrendous. Every hour this noise.. so we recorded this noise. Went to get a night porter early in the morning for him to say ‘we’ve had prob... more
So hotel is beautiful but the noise from our room 108, was horrendous. Every hour this noise.. so we recorded this noise. Went to get a night porter early in the morning for him to say ‘we’ve had problems with the pipes all I can do is to move you tomorrow’ so we kept recording this noise to bring up with reception in the morning when we got up, me and my partner got up got shower my other half jumped in shower and I rang down to reception after loosing my temper at this point. For the lovely receptionist to tell me the duty manager will be up ASAP... the manager came up. When the noise had stopped! So I showed him the video for him to say ‘he’s going to deal with it.’ Off he went. So I thought finally this is getting sorted. We went down to reception, to tell the so called lovely receptionist about the problem! For him to brush it under the carpet no apology no nothing! Went to the restaurant ate breakfast at £7.50 each, which was very nice I must add! Saw the manager who was dealing with it so when we finished I asked if it had being dealt with and if I had to write in, he replying saying he was speaking to the reception as it had affected our sleep, and I added all of our sleep had about 2 hours on and off if! Went back to reception to receive £10, a poxy £10!!!! After spending £30 in the restaurant night before and £50 on the stay and £15 on the breakfast! I could of laughed!! Avoid this place unless your a deep sleeper, who doesn’t mind bad customer service! What a let down for a best western even if it’s £50 a night! I wouldn’t ever expect not to get a lot of sleep and then to speak to staff who don’t give a dam! We stayed Saturday the 13th January 2018. less