I've been using this hotel for 10 years. I even spent my wedding night here back in 2009. I've also had 3 Xmas parties here over the years. Now living on the Isle of Wight this hotel is ideally suited for when we come back to visit family. Over the years the hotel has undergone significant improvement and you can see where money has been spent.
Sadly this latest trip has been spoilt by unattentive staff who have no idea of customer service and are in dire need of a strong kick up the backside. Instead of pleasant smiles and polite chat, we had nothing but cant be bothered, not my job, what do you expect me to do about it attitude. I can't complain about my room. Clean and spacious, newly decorated with a nice big bed. However the mattress is one of the most uncomfortable I have ever slept on. It's lovely when your in the middle of the bed but as you move to either side, their is no support, it practically rolls you out of the bed. I spent 2 nights afraid to roll over as the first time I did, I kept rolling till I was unceremoniously dumped on the floor!
Add this too the fact that during our stay the corridors were filled with furniture, it was like an obstacle course. Combined with the heavy thick stench of cannabis it was not a pleasant experience.
I will try the Premiere Inn at Lichfield next time. I won't be coming back here, a sad end to 10 years of pleasant memories. less