Sadly not really clean
15/09/2017 AlJarreau, Dusseldorf, Germany
Our room was not really clean, dirt at the sink. Fast internet, but why is there no hint in the room about the access? Pool only until 8 pm. Staff friendly. Because it is directly at a main road the n... more
Our room was not really clean, dirt at the sink. Fast internet, but why is there no hint in the room about the access? Pool only until 8 pm. Staff friendly. Because it is directly at a main road the noise level is high also during the night. less
Dianne W, Owner at Best Western Ballina Island Motor Inn, responded to this review
Morning Al. We pride ourselves on our clean rooms so I am concerned that you did not find the cleanliness of your room acceptable. Fortunately we are able to trace who cleaned your room and let them know you did not find it acceptable.
All our rooms have a compendium in them which has all the information a guest would need to make their stay fuss free. At check-in each guest is directed to the folder, in particular the full page write up on how to use the free unlimited WiFi and free Foxtel.
Our 10 Standard rooms are on the side of the property which are closer to the road, most motels are indeed on main roads, but our Standard rooms are at least at right angles to the main road so do not get direct road noise. Our Executive and Premium rooms are at the back of our 2 /12 acre property so are quiet with a tropical garden outlook so perhaps, if you want a quiet room, you might like to book one of those next time. We do give all guests who select our Standard rooms the opportunity to upgrade if there are rooms available, and we write to anyone who books a Standard room via the internet, and requests a quiet room, to let them know we do have very quiet rooms available if they are light sleepers and wish to upgrade.