19/04/2017 noelenebellingham, Sydney, Australia
I stayed here as an overnight stay. I chose the hotel as Best Westerns tend to have a good reputation. The people were friendly though I didn't like being greeted by a large dog as I checked in, par... more
I stayed here as an overnight stay. I chose the hotel as Best Westerns tend to have a good reputation. The people were friendly though I didn't like being greeted by a large dog as I checked in, particularly as I have a child with a severe dog allergy. The room was a good size and layout, though the bathroom was filthy and smelt. I reported this on check out as I only found it late after the reception was closed, and although they were apologetic there was no compensation offered. They advertised Wi-Fi though there was no signal in the room. If they had been cheaper I would have tolerated my issues but I specifically chose to stay at a more expensive hotel so it was clean and had Wi-Fi. I probably wouldn't stay here again. less
Dianne W, Owner at Best Western Ballina Island Motor Inn, responded to this review
Hello Noelene, I am sorry your room was not up to your expectations. We did appreciate you coming and showing our manager the bath, I have spoken to the housekeepers about ensuring they rinse the baths out thoroughly when they use gumption to clean them. Free, unlimited WiFi is available throughout our entire 2 acre property, we have boosters strategically placed to ensure drop outs are kept to a minimum. The password and login details are in the folder in everyone's room and we are more than happy to help you connect if you are having difficulty.