Nice but a bit past its best
18/11/2015 danrSuffolk, Bury St. Edmunds, United Kingdom
Stayed here recently just for one night. Check-in staff friendly and efficient. Lots of secured parking at the back of the hotel. Room was pleasant and had everything you need - big TV, coffee/tea, bi... more
Stayed here recently just for one night. Check-in staff friendly and efficient. Lots of secured parking at the back of the hotel. Room was pleasant and had everything you need - big TV, coffee/tea, biscuits, iron - but the bathroom looks in need of a makeover. Better lighting would make such a difference, very dingy and unappealing. Shower was hopeless, very powerful, loads of hot water but shower head seemed to be broken and just pointed straight down. It was a very windy night and, as the window catch was broken, I was up at 1am stuffing bits of paper into the window recess to stop it sliding open and blowing a gale through the room. Breakfast very good and served by pleasant, smiling staff.
Nice hotel, that just needs a bit of attention to small details and it could be great. less
Jane G, General Manager at BEST WESTERN Angel & Royal Hotel, responded to this review
Dear danrSuffolk, I’m sorry to hear you had a disturbed night’s sleep. We have checked the windows were possible & rectified. Hopefully you will be able to visit us again & enjoy a restful night.