Comfortable rooms, great food, friendly staff
01/08/2016 Greg M, Basingstoke, United Kingdom
Arriving later than anticipated after a long hot day on the road driving south, entering the large, cool and modern reception area was a pleasant surprise considering the dated and tired looking exter... more
Arriving later than anticipated after a long hot day on the road driving south, entering the large, cool and modern reception area was a pleasant surprise considering the dated and tired looking exterior.
We were welcomed and checked in by the friendly receptionist and minutes later we were in our comfortable and clean rooms with very comfortable beds.
As we were so late we dispensed with our original plans to wander in to Piacenza to find somewhere to eat and instead ate in the restaurant. Very clean, cool and simply furnished with staff helpfully recommending dishes. The delicious food was delivered quickly.
On checkout, there was confusion as to whether we had prepaid as the hotel could find no record. To our surprise, the receptionist said that we should check when we got home and if the prepayment hadn’t happened the we could get in touch to make the payment later – most other hotels would have insisted we paid and then request a refund once we could prove we had prepaid. Well done Best Western.
So a very pleasant experience all round – great value, friendly staff, comfortable rooms, great dinner (and breakfast) and no quibbling over the missing prepayment. A definite revisit if we come this way again. less