No wifi, no hot water....
24/01/2016 Cindy N, Bendigo, Victoria, Australia
We usually stay Best Western because they have great accreditation. Just found the exception!! Very poor wifi, kept dropping out. Went to run a spa at 9.30pm to find there was no hot water. Decided ag... more
We usually stay Best Western because they have great accreditation. Just found the exception!! Very poor wifi, kept dropping out. Went to run a spa at 9.30pm to find there was no hot water. Decided against contacting reception due to the late hour. Still no hot water for shower next morning. My husband went over to reception to be told, wait a few minutes and I'll turn it on for you. When I requested a discount on checking out as we couldn't use the spa bath, was told he could have fixed that last night had we told him. Due the late hour we thought we were being courteous. Then, when I got in the shower, discovered mould in the grout everywhere (room 2). Started seeing how dirty and marked the walls were from then on, but I guess I was looking harder now I was cranky. We did get $25 refunded, but it was not happy service from the reception. Never again. less
Suxia C, Front Office Manager at BEST WESTERN Sandown Heritage Motel, responded to this review
Thank you for your review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will talk with our housekeeping and technicians as well to solve these issues as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at .
BEST WESTERN Sandown Heritage Motel