Seriously dated room, attitude and Qantas FF points chase
28/08/2016 Notorious M, Greater Sydney, Australia
Looks can be deceiving. Foyer, reception and bar areas look inviting, but my room was so dated, bordering on dangerous, I couldn't believe it. Lowlights - room was very dated and in urgent need of upd... more
Looks can be deceiving. Foyer, reception and bar areas look inviting, but my room was so dated, bordering on dangerous, I couldn't believe it. Lowlights - room was very dated and in urgent need of updating, lighting was very dim, cupboards filthy, breakfast set up confusing, some staff attitude left much to be desired. Highlights - reasonable rates ( only just ), bed very comfortable. Hopefully the photos will tell the tale. Breakfast in restaurant, very confusing pricing and set up. I couldn't work it out and I'm Australian, but heard disparaging remarks by staff after Asian clients couldn't understand concept. Not sure if the person was Manager or Owner, but was abrupt, a bit arrogant and had no idea how Qantas FF point system worked. He said I couldn't double dip after paying with Qantascash Mastercard. I had to chase up points with Qantas, who credited me points. This is one of the very few times I have taken photos of a room, usually it is because the room is so spectacular. I booked for the Mt Gambier racing carnival and stayed 3 nights and looking to do the same again in future years, however, WILL NEVER stay at this joint again. less
David P, Owner at BEST WESTERN Southgate Motel, responded to this review
Firstly its nice to read that you actually enjoyed some of your stay.
But I am very disappointed in your review and find it grossly inaccurate and misleading.
Your claims of our rooms "bordering on dangerous" are ridiculous and its an insult to our business.
I also cannot understand how the breakfast menu & set up is confusing, we have never had a complaint about our breakfast setup ever. I am totally confused with your claim about the Asian guests, I can see what your implying and that is extremely disappointing because our valued Asian clientele are a big part of our business.
We are also in the process of a full renovation which will position us well in the upscale places to stay in Mt Gambier.
I would like to suggest that travellers judge us on their own experiences and not that of a guest that makes wrongful claims..