Nice hotel but disappointing experience
24/09/2016 Nik-W2011, Manchester, United Kingdom
Firstly, the positives: the hotel is in a fantastic location and is extremely clean and tidy. The room I stayed in was one of the Jazz rooms and even though it was nice and decorated to a high standar... more
Firstly, the positives: the hotel is in a fantastic location and is extremely clean and tidy. The room I stayed in was one of the Jazz rooms and even though it was nice and decorated to a high standard, it was small & very dark. The breakfast was average - certainly no worse than I've had at many other hotels, but I've also had much better at other hotels in a similar price bracket.
As for the downsides, the restaurant needs a good overhall - it looks and feels very dated - every chair I sat on, I sunk straight into, and the dinner menu didn't have a single thing on it that was even vaguely appealing. I took one look at the menu and immediately decided to go elsewhere. Just down the road is a place called Restauracja Horoscope which is amazing.
When we arrived, we walked up to the reception desk only to find the sole member of staff was on the phone. Obviously, this can happen, but she didn't even acknowledge our presence - she just kept talking. When off the phone, she was not exactly friendly. The hotel porter was actually much more pleasant (as were the restaurant staff at breakfast) but he didn't speak great English. When I got to the room. the WiFi would not work despite being given the password - my phone connected and I signed in, but nothing would work. Also, the TV didn't have all the channels listed on the informational sheet. Given the attitude of the girl on the front desk, I didn't feel particularly compelled to go speak to her about these issues.
Overall, the hotel has a lot of potential, and with a bit of work could be excellent, but I was left feeling slightly disappointed on this occasion. less
Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. This critical comments will be used in training our staff.
Thank you also for positive words about our hotel and we hope you give us another chance as we will definitely improve our services.
Thank you and look forward to seeing you in the near future.