They have a front-end manager that is very conversant in English and very friendly. Actually, the entire staff is extremely friendly (even if they don't understand you).
Good location woith a nice park across the street.
However, not as advertised; NO American food on the breakfast buffet and ALL the food was cold. After complaining to the front-end manager, the food got warmer but menu did not change. Also, there is no American restaurant either in the hotel or nearby, the closest thing I could find was McDonalds which is about a $10 - $12 taxi ride away.
If you are going for the mountain & glass walkway, DO NOT go in March or April, a lot of fog and cloud cover. Best time is summer which is High Tourist Season, so be prepared for long lines at the tram station. BEST time is November, yes it's cold, but nice views and no crowds less