Terrible Experience at this hotel
08/01/2016 Ali N,
I had a terrible experience during my one week of stay here. First, the heater stopped during the first night of staying here while the temperature outside was -10 degrees. The night manager didn't do... more
I had a terrible experience during my one week of stay here. First, the heater stopped during the first night of staying here while the temperature outside was -10 degrees. The night manager didn't do anything and i couldn't sleep until morning because of cold.
Secondly on my fifth night of staying here, although the room was non-smoking, the room was occasionally smelling like tobacco. Talking with the night manager he told me it might be because someone next door is smoking. And that i should endure it because it is as it is.
This is absolutely ridiculous. In my opinion this hotel deserve less than two stars although they call this a four star one.
I never recommend this hotel to anyone less
pelinerhan, Genel Müdür at BEST WESTERN Hotel Ikibin-2000, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are planing a revovation 2016 summer and planing to solve smoking problem. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience. For reservation please contact me or front office manager Bora Gonul. Sincerely, Pelin ERHAN, General Manager firstname.lastname@example.org tel: +903124199001