Explore Hotel

In Puebla colonial and Cosmopolitan city, with the best location BEST WESTERN PLUS Real de Puebla with comfortable rooms for your business trip or vacation, you will find the warmth and the best of the services. Equipped with 10 meetings rooms, auditorium, Restaurant and lobby bar, gardens an pool as well as a front desk for groups. Come and meet us, we are waiting you!

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Location

5 Poniente #2522 Col La Paz
Puebla
72160
Mexico

Summary

Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 13:00:00
  • Low rate guarantee
  • Free WIFI
  • 270+ hotels in GB

Rooms & Rates

Facilities

Location and Attractions

Getting there.

Sat nav users: type 72160

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Address
5 Poniente #2522 Col La Paz
Puebla
72160
Mexico





Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506

Reviews

  • TripAdvisor
TripAdvisor Traveller Rating: Rating: Based on 77 traveller reviews
Rating: 5 17
Rating: 4 20
Rating: 3 17
Rating: 2 13
Rating: 1 10
Rating

Dusty and Dirty

02/05/2016 Jorge S,

Place was not good very dusty and dirty. It was also insecure, since agents incorrectly assign room keys. I entered to an occupied room. Noise all night and people walking outside. Hotel is good and i... more

Rating

Horrible servíce

07/09/2015 fireblad1, Central Mexico and Gulf Coast, Mexico

Old hotel no air conditioning, they stole my cars hubcaps outside in their property when i told them there answer was didnt you read the sign we are not responsible and this was next TO the lobby Fron... more

Owner Response
Reservaciones d, General Manager at BEST WESTERN Real De Puebla, responded to this review
Dear firebland: We very much regret what happened to their hubcaps cars. I tell him that we have private parking for cars exclusively for our customers, I assure you that within it we have not had problems of this kind. Unfortunately all spaces that are outside any establishment not have security unless there is an exclusive booth for monitoring and surveillance at an additional cost. I offer you an apology for the attitude of our staff at the front desk. The report was passed to the manager responsible for taking the necessary measures. Inside remodeling project are contemplated putting air conditioning for the convenience of our guests. We appreciate your comment and offer our sincere apologies for the inconvenience during your stay. I remain at your service.
Rating

May 2015

12/05/2015 236shelleyg,

Location was not that great, pool area was not clean, Bar had no wine and service at the bar was almost non existent and food was a waste of money. Room had no air conditioner and was too noisy with w... more

Owner Response
Reservaciones d, General Manager at BEST WESTERN Real De Puebla, responded to this review
Dear Guest We thank each of your comments are very useful for us want to tell that we are in a process of change of fans, ashamed that we have not met their expectations, first of all give an apology for the inconveniences We offer a courtesy visit in junior room upgrade thanks and we remain at your service Sincerely management
Rating

Terrible

02/05/2015 Manuel S, San Miguel de Allende, Mexico

Surely a place to never visit again. Complete disorganization with everything, horrible buffet breakfast, paper thin walls, clogged shower drain, window could not close all the way so we heard the cit... more

Owner Response
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review
Dear Guest Thank you for your comments, it's a shame that it was not your total satisfaction we are committed and we are working to give the best service Anyway, we want to apologize for all inconveniences happened during your stay, but believe they will be analyzed to a policy area for improvement Thanks for staying with us and for taking the time to qualify us sincerely Front office Manager
Rating

Very basic hotel

20/04/2015 htascon, Mexico City, Mexico

Hotel is basic, but I had some issues during my stay. First, the blackout was not propperly installed, so I had to call maintenance to fix it. Curtains were a bit stained, not a major issue, but for m... more

Owner Response
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review
Dear Guest thank you for your comments It's a shame that the hotel was not your total satisfaction We continue to work to give you the best comfort and we want to apologize for the bad experience you had at our hotel Thanks for staying with us and we want to invite you again to come back with us to delete the bad image that had us It is always a pleasure to serve management