Decent, but pricey and room cleanliness could be better.
18/09/2016 RogueSix, Toronto
Apparently this hotel is going under renovations, which are really needed. Our room wasn't yet renovated, but it was obvious it wasn't properly cleaned from the previous guests. There was dried urin... more
Apparently this hotel is going under renovations, which are really needed. Our room wasn't yet renovated, but it was obvious it wasn't properly cleaned from the previous guests. There was dried urine on the toilet seat and hair in the bed.
Walls are pretty thin, so you can clearly hear the cleaning cart going by at night and the ice machine. The hotel was pretty busy due to conventions so people walking back and forth in the night woke us up from time to time.
The saving grace of this hotel is the breakfast, a good selection with good coffee is available. Wait staff are very friendly and go the extra mile to accommodate. This compensated from the disappointment regarding the room. less
BW66036, Manager at BEST WESTERN Brantford Hotel And Conference Centre, responded to this review
Thank you for choosing to stay with Best Western Brantford Hotel and Conference Centre. I am sorry to read that your experience did not meet your expectations in some areas and I trust you notified our team at the time so it could be rectified immediately. We are taking your comments very seriously and I have discussed your feedback with our housekeeping supervisor and team. I am pleased to know that you enjoyed your breakfast, our coffee and the service you received at Kirby's Bar and Buffet. I appreciate your feedback and thank you for bringing it to our attention. We look forward to your return visit so we can exceed your expectations!
Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager