Great staff, but badly needs renovation
03/07/2016 flash54, Alexandria, Virginia
We stayed at this hotel because it was close to Jiffy Lube Live, and we didn't want to drive all the way home after our concert - good thing because it was after midnight when we got back to the hotel... more
We stayed at this hotel because it was close to Jiffy Lube Live, and we didn't want to drive all the way home after our concert - good thing because it was after midnight when we got back to the hotel.
The desk clerk was helpful and friendly and dealt with a problem with our reservation (not the hotel's fault nor hers) with calm and professionalism. My wife got some needed help and some local information from one of the cleaning staff members while she waited for me and the clerk to clear up the problem. The room was clean, and had everything we really needed. Breakfast was reasonably good, and once again the staff showed themselves to be friendly and helpful.
However, the hotel room was badly in need of work. The carpet, bedspread and blankets were worn and stained. Bathroom, though clean, had visible rust, Furniture was a bit nicked and scratched. The pillows were square, not rectangular, which meant that it was easy to roll your head off the pillow. Fortunately there were three on each bed, so I was able to put two next to each other - better, but not great.
Altogether - I'd stay for location and staff, but I sure hope that a renovation is in this hotel's future. less
daxa P, General Manager at BEST WESTERN Manassas, responded to this review
Thank you for taking the time to review our hotel. I am sorry you did not find the hotel to your liking. We are constantly making changes to better adapt to our guest needs and will use your feedback to make changes to improve upon our product. Thank you again for taking the time to share your feedback.