I always second guess myself whenever I stay at a 3-star rated hotel. You ask yourself repeatedly "Is this 'barely' three stars or a 'solid' three stars.
This hotel is much more than three stars. I give it at least 4 stars because it is firing on all cylinders. The rooms were spacious and always clean; and ours (room 103) had a spa (woohoo). The mattresses were comfortable and the pillows (6 of them) were also more comfortable than most luxury hotels. The bathrooms were squeaky clean every day, and the rooms had single-serving coffee makers with plenty of coffee. The room air-conditioner kept the room at a very comfortable 75 degrees, even though it was 103 outside. The Wifi worked very well too. If there is one thing to fault, it is the shower over tub; it was slippery and could cause a slip and fall. I would hope the hotel puts down some kind of anti-slip material in the tubs for safety or you could accomplish some degree of safety by using a towel on the tub floor.
The breakfasts were a little every day and always good, except they could have had a little better selection of sweet rolls. But then, I could have made myself a waffle, if I wanted. There were scrambled eggs, eggs with potatoes, bell peppers and onions, and eggs with a hint of cheese. Each day featured a different meat side, such as bacon, patties, or sausage links. Plenty of cereals, yogurts, jams, toasts, juices, teas, etc, etc to make a regular restaurant blush with envy. And everything tasted good! My complements to the kitchen staff, for sure.
They have an excellent work-out room (which I failed to use) a nice, indoor swimming pool and spa complex, a two-station computer room with printers, and plenty of parking, and a mini-store with snacks right off the front desk.
The staff was always helpful and friendly.
The location was fantastic. Right off the 410 Loop, and there was a gas station, a Jack-in-the-Box, and a convenience store within 100 yards of the hotel. We were 10 minutes away from Lackland AF Base's Valley Hi Road entrance.
I don't know why I am NOT giving them 5 stars, except if I did, then people would think I was working for the hotel (I'm not), or that I am not a well-heeled traveler (which I am), or that I am just too darn easy on the reviews (I am not...I am a stickler for cleanliness, service, and attentiveness). They deserve a 4.5 rating, at least. less
Rick B, General Manager at BEST WESTERN PLUS Palo Alto Inn & Suites, responded to this review
Dear Larry s,
We are so happy to hear you enjoyed your stay here at the Best Western plus Palo Alto. On behalf of all of us "Thank you". We are glad to offer the full breakfast early, not only to our BMT families, but to all who are here to enjoy. Thank you for the great review and we hope to see you and your family again.