Decent hotel - Trust issues
21/07/2016 kabryant210, Tennessee
We stayed at the Best Western for five nights, while working in Dayton. There was a total of seven rooms we accomadated (you can do the math) , and we usually stay here every year. The hotel is usuall... more
We stayed at the Best Western for five nights, while working in Dayton. There was a total of seven rooms we accomadated (you can do the math) , and we usually stay here every year. The hotel is usually fairly clean, and it's sufficient for a business trip. We have never had any issues arise, until this year . We left early one morning to work a full day and upon returning that night, one guest discovered an item in their room missing and reported it the following morning. They were told that the housekeeper sometimes brings her grandchildren along, and she heard them bragging about the particular item. The item was returned that afternoon. I also discovered an item missing, and it has yet to be returned. We have all declined housekeeping services the remainder of the week, after our personal belongings had been tampered with. We have paid for a service that we are not receiving, due to the integrity of an employee. I have never had an issue at this hotel, and I will definitely be reconsidering my stay the next time I am in Dayton. less
vimalpatel, Manager at BEST WESTERN Dayton, responded to this review
Thank you for your review and I apologize that your stay was not what it should have been. This is not the impression that we want our guests to leave with. All accusation are taken seriously and disciplinary action is taken right away. I also thank you for reconsidering our hotel for your future lodging needs and we promised to make things right.