Too expensive for room
31/08/2016 Judy K, Raleigh, North Carolina, United States
We visited this hotel on our trip to Greenville. We were on the 4th floor is a locked corridor because we requested a smoking room. We did not know that they would only clean our room the day we got... more
We visited this hotel on our trip to Greenville. We were on the 4th floor is a locked corridor because we requested a smoking room. We did not know that they would only clean our room the day we got there and one other day. One day we handed out the dirty items and they gave us clean supplies for the next day because we had gotten back early and were getting ready to go out again. We stayed for 8 days and our room was fully cleaned only once. Most of the time when we got back from our excursions we had to go down to the front counter and get our own supplies for the next day. The room was big and had a nice sized bathroom and we were facing the woods. In the evening on the first few nights a group of men would sit outside of the hotel at their work truck with a grill and play music...sometimes it went on until 10 or 12 PM. Towards the last few days of our trip they had to dig up the sidewalk in front of the hotel to make repairs and this included digging up around the pool we were not able to use the pool. The hotel is about 6 miles out of Greenville and there were only about 3 restaurants and a distillery within walking distance, for everything else we had to get in the car. We paid more for this hotel than some of the hotels in downtown Greenville so I expected much better service from them. less
Wil B, General Manager at BEST WESTERN PLUS Piedmont Inn & Suites, responded to this review
We were so disappointed to read that we did not serve you as well as we should have. Every guest is valved and we want to serve our guest well. We apologize for your experience and we well strive to make our service better. We are very thankful that you took the time to let us know how we disappointed you and how we can improve. Thank you.