Do not stay here.
25/07/2016 shmiller2016, Beavercreek, Ohio
Although this hotel is somewhat clean, the staff is absolutely horrible. I took my wife and two kids there. We were whitewater rafting and zip-lining at a local adventure center. This area is fille... more
Although this hotel is somewhat clean, the staff is absolutely horrible. I took my wife and two kids there. We were whitewater rafting and zip-lining at a local adventure center. This area is filled with beautiful outdoor activities which require a shower upon your return from having fun that day. When we returned late from a day in the woods, we all needed showers. I approached the front desk manager with 4 used towels and asked if I could have six to replace them. Two for my daughter and wife who use one small towel for their hair, one for their body. My son and I just needed one apiece. The front desk manager said, "no". I could only have two. I said "but I am returning 4." She said I could only have two and made some other rude comments. (Along the lines of doubting I needed six towels.) Once I saw that commonsense was not going to prevail, I asked for her name. She refused to give it to me. The next day I told the day manager about my situation. She understood and said she would see what she could do. She never contacted me. So, please stay here at your own risk. The staff does not care about the comfort of their guests. less
BESTWESTERNSENECA, General Manager at BEST WESTERN Executive Inn, responded to this review
i understand your frustration, it is totally unacceptable that my staff says no to giving fresh towels, the quantity of towels does not matter, you can have 10 towels if you want. i have identified the staff and will decepline that staff and train for future guests. we strive for our service and this is totally opposite of what we belive. please give me a call directly at 864-873-7856 directly.