Love the hotel but the staff could use some training
04/09/2016 Chester I, Sicklerville, New Jersey, United States
The front desk staff was excellent. However, the rooms could have been a little cleaner and the cleaning staff needs some sort of professional development training. They we loud outside our door ear... more
The front desk staff was excellent. However, the rooms could have been a little cleaner and the cleaning staff needs some sort of professional development training. They we loud outside our door early in the morning one day and knocked at 9 in the morning to see if we were checking out early, despite there being a 'do not disturb' sign on the door both times. There was items along the bed frame under the skirt that didn't belong to us indicating they didn't clean well. The hotel itself is very well appointed with a nice outdoor pool and a decent free breakfast. The rooms are nicely situated with flat screen tvs, microwaves and refrigerators. I'd prefer to have my sink in the bathroom and not in the room. Don't expect to use the WiFi cause the signal is too weak or it's too slow to be effective. Overall, with a better effort from the cleaning staff, I would definitely stay here again. less
, Guest Relations Manager at BEST WESTERN Pinehurst Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 910-692-0640.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Assistant General Manager
BEST WESTERN Pinehurst Inn