Worse stay ever I would give this facility a half 2.5
07/09/2016 Barbara W, United States
Don't waste your money stay somewhere else. When I booked this trip on bestwestern.com I ordered a handicap king suite what I got was a regular king suite with no accommodations for me in the bathroom... more
Don't waste your money stay somewhere else. When I booked this trip on bestwestern.com I ordered a handicap king suite what I got was a regular king suite with no accommodations for me in the bathroom handicap parking have been taken by somebody without a handicap decal one spot on the parking lot that was all. The first room they gave me was a king suite I couldn't even get in the door for the odor. The second room was was suitable except it had no bathroom accessories for handicap I use a wheelchair. So that meant no shower for me after 15 hours of driving. I ended up with a queen size reg. room with no price change. When you spend $184.00 per night. I expect better service and quality. less
BWUniversityPark, Guest Relations Manager at BEST WESTERN PLUS University Park Inn & Suites, responded to this review
The room that was booked online was not advertised as an accessible room. We do have accessible rooms advertised but this guest did not book one of them. The guest arrived after midnight and alerted us that she intended to book an accessible room. All of them were already rented and occupied at this time. We were able to move the guest into an accessible room the following day for the remainder of her stay. This room had a king bed, not a queen bed, as none of our accessible rooms have one queen bed. The rates were higher due to it being a high demand weekend with a home football game. While higher, our rates are still lower than most hotels with similar amenities in Ames, Iowa on a high demand weekend. In order to guarantee availability of an accessible room it must be requested and booked at the time of reservation instead of alerting us at check in.