Best Western Plus Sheffield Mosborough Hall

My husband and I spent a night here. The building and grounds are amazing. The lady on reception was lovely and pleasant. Our room was on the ground floor and was really nice. Great selection of of toiletries, tea, coffee and biscuits. A fabulously comfortable bed and very clean. One of the lamps were not working and I found the room a little dark but the bathroom was well lit and had a magnifying mirror which was great for make up. The bar was comfortable to sit in and had a separate TV lounge. We were a little surprised when we asked what time the bar closed and we were told between 9pm and 10pm. Having said that we knew of some pubs down the road. We had booked in for a meal at 8pm and arrived 5 mins before. Really nice table. We were asked if we could like drinks I asked for the wine list . The cheapest was £19 but they had run out of of that so the next cheapest was £22. We ordered our mains I ordered the duck with dauphinoise potatoes, my husband the pie with chips. We finally got these at 9.10 my husband asked if there was a problem as we were waiting so long.. My meal was good but I am afraid the pie was not so good for an establishment like this. The breakfast next morning was again OK. It wasn't a buffet which was good but the bacon, black pudding and hash browns were really dry. There was a selection of yoghurts, pastries and cereals. Again we could not fault the staff they were helpful and polite. less

We went for a one night stay and took an upgrade for a feature room. Lovely room but the housekeeping of this location is dreadful. I can’t estimate when the stairs were last cleaned, the toilet was dirty the place is tired BUT it could be perfect with the correct attention to detail. We had a good evening meal - the pulled pork nachos are fantastic. The service did not have the edge that this hotel justifies. Location good, potential massive just needs to up the game. The staff rectified the issues so it feels a bit bitter that I am complaining - it is all about making the place better. less

We stayed for two nights bed & breakfast with one evening meal. Comfortable,clean, friendly,quiet, & met all our requirements & also exceeded our expectations. Will return to this gem of a hotel soon. Thanks to all staff for welcome & care. less

Great hotel with plenty of caracter The staff were great and very friendly and were also able to tell me about the building. Food was fantastic and its very rare that you get good WiFi in a hotel but this hotel is the exception cant fault the place at all. less

I want to start by saying Mosborough Hall truly is a wonderful location, the grounds themselves and beautiful buildings are certainly attractive to holding events of many kinds here. Unfortunately that’s where the compliments end. I can truly say I have never stayed anywhere that had the level of unprofessionalism and cold receptions that Mosborough Hall managed to achieve and what an achievement it was when there wasn’t many out of the entire wedding party that didn’t have an issue, including the poor bride and groom themselves who even had to apologise to guests and close family members about the complete mess Mosborough Hall made with just about every task they were given. It’s a shame the wedding planner didn’t want to retire with a bang and with this being her last wedding you’d think extra attention to detail would have been paid, she actually wasn’t even around for the majority and it took the bridesmaids doing her job to at least rectify what they could. The receptionist really was the icing on the cake, I mean the bar staff did nothing but eye roll at someone simply ordering a drink but the receptionist on duty on the 22nd of September was simply the rudest young girl I have ever encountered in my life. I could go on forever about the complete cock up made but the one last thing is how incredibly un-family-friendly the venue is, they didn’t even have (or staff refused to check for) any kind of drink suitable for a toddler, no cordial in their bars or anything. My son has actually be very unwell since the morning after our nights stay including vomiting while we were still there and this was after the bridesmaids moved alcoholic shots from his table place which was there as a wedding favour instead of the sweets which actually should have been there. Just trust me when I say everything is too much for these people so please lower your expectations before visiting. less