02/12/2019 rossy551, Stockport, United Kingdom
The hotel is very nice, pleasant staff small but nice rooms, the 1st night we had a meal fish and chips and a turkey dinner, both were very good, cheese board was good too, so we said we would have a... more
The hotel is very nice, pleasant staff small but nice rooms, the 1st night we had a meal fish and chips and a turkey dinner, both were very good, cheese board was good too, so we said we would have a meal the second night Sat 30th Nov we ordered chicken pie with mash as menu, and gammon and chips, the pie came with chips not mash and rock hard broccoli, i looked around the room and seen 3 other plates with left broccoli on, the gammon was quite tough but very salty, breakfast was a long wait had to ask for more coffee twice, staff didnt refill juice butter and many other things quickly enough, but i would visit again less
Richard B, Manager at Best Western Plus Sheffield Mosborough Hall Hotel, responded to this review
Good Afternoon rossy551,
Thank you for taking the time to share your review with us, and whilst it is pleasing to hear you found our hotel nice and the staff pleasant, I am sorry that the food on the second night and your breakfast experience were disappointing.
Your points will be addressed with the team, and please feel free to contact me next time you stay with us in order that I can ensure your experience with us is positive from the beginning, until your departure.