Best Western Plus Sheffield Mosborough Hall

My wife booked accommodation and a meal as a treat for my birthday. at the start of January. We were in the honeymoon suite, which is very nice, clean and tidy. Now we get to the food part..... We ordered our food and a bottle of red wine. The starters came and were very nice. We had water for the table which was poured into the large wine glasses, which left us with 2 small glasses for the red wine!! Anyone worth their salt, knows you don't serve red wine in a small glass. I asked for some larger glasses for the wine, but these never arrived. Both my wife and I ordered the steak. Mine was medium and my wife's was medium rare. When they were served, mine was fine, but my wife's steak was over cooked. This was taken away and mine left with me. So, we both ended up eating our meals separately. When the steak was finally brought out, once again it was overdone. A good chef wouldn't get two attempts at cooking a steak wrong. At no point did anyone do a meal check. Again the basic things not being done. When we checked out, we made a complaint to the receptionist. All she said was "It's already been noted". No apology or anything. Very poor. On the booking it said there would be a free locally produced item in our room upon arrival. When we mentioned this to the receptionist she just said "I don't know anything about that. Perhaps Best Western are going to give you extra loyalty points?" I don't think loyalty points are locally produced? In summary, nice hotel, but staff need to improve! less

We were attending a family wedding near Sherwood Forrest and have family very near to Mosborough Hall so we booked here for 3 nights and stayed up for Christmas, it was a very pleasant stay the room was good the bed comfy , housekeeping came in daily with fresh towels and toiletries ( one gripe no conditioner only shampoo or shower gel my hair would never recover) we bought some . The staff were all very pleasant and the bar staff were really nice . We didn’t use the restaurant or eat breakfast But judging by the amount of people booked for Christmas Day lunch it must be nice . I come from this area and know how easy it is to get around to Derbyshire or sheffield from here and it’s not far from the M1. We found it very reasonably priced considering we stayed from the 23rd to the 26th of December . We would definitely stay here again Oh and the Christmas stocking was a lovely touch . less

I cant rate it enough.The staff are very friendly and helpful and make you feel very special.The room was amazing.We stayed in the old part of the hotel dating back to the 16th century.There is even a ghost story.Thankfully a no show....Would stay again and recommend. less

As a large family group this was our first Christmas dinner at Mosborough Hall, it will also definitely be our last! How they can justify charging £65 for what we were served I find unbelievable. The turkey was sliced off some sort of roll, it was wafer thin and cold as was the rest of the food. The vegetables were served all thrown into one dish, they obviously had an abundance of broccoli and very little else. On a brighter note, the cheese board was good and the staff were friendly. less

This is our third stay at mosborough Hall and certainly won't be our last. When we left our room on Christmas Day Santa had left my first stocking since I was a child. What a thoughtful gesture. Our children and grandchildren live in Sheffield so Mosborough is a perfect location. The rooms are spacious, beds very comfortable, easy parking and a great breakfast with plenty of choice. The staff are friendly and helpful. Special thanks to Sophie for showing us around the rooms and helping us find a firm mattress. We will definitely be back less