Recently attended a wedding here as part of the bridal party. This venue was chosen on the basis of the hotel offering exclusivity, but nothing about how the bride was treat made her feel special, hap... more
Recently attended a wedding here as part of the bridal party. This venue was chosen on the basis of the hotel offering exclusivity, but nothing about how the bride was treat made her feel special, happy or relaxed. We arrived the day before so we could relax and pamper before the big day, and although we couldn’t do this it was lucky that we was there a day early!
First of all I have never encountered such rude staff in a hotel, never mind a wedding. Nobody was on hand with a warm welcome and everything seemed too much trouble. It was even a hassle getting out room keys!
The brides wedding planner was not available which I know isn’t unusual, but it took a good while to be introduced to the new one which was also a different one to her actual wedding day. No information was relayed between staff which meant that we had to explain everything over upon meeting new members of the team. This also resulted in things not being placed correctly on the actual wedding day, and even after being reminded was never rectified.
When we finally managed to check in we began unloading boxes, and an outside agency arrived to begin decorating. We soon realised none of the chairs were dressed and no chair covers were available! Not one member of staff offered to help rectify the situation. The bride herself went to speak to reception to be greeted with a hand in her face saying ‘I’m not speaking to you’. Luckily another member of the bridal party was able to get in touch with another hotel who were able to get some delivered to us - at the brides expense. Consequently the bride and her bridal party were left dressing chairs the eve of the wedding. I asked if there were any free hands to help and was told rudely that nobody was available. This resulted in the outside agency having to stay later which was another expense for the bride.
We had booked in our evening meal for 7pm. The bride had an extra friend helping us, so we asked if it would be okay for her to stay. We were told no as the table was booked for 6 and there was no extra room as it was really busy. Our friend had to then leave. As we sat down to eat the table was set for 8 people! With only 2 other tables in the restaurant occupied! We had to wait a lengthy time for our meal, and it definitely wasn’t worth the wait.
The morning of the wedding we had the get ready room booked out from 7am which is what time the hair and make up artist arrived. When we got there the room had not been cleaned from the previous wedding. The floor was covered in dust and dirt, the mirrors were covered in finger prints and there was plates of food and glasses on the table. I personally had to ask 3 times for it to be cleaned. When somebody finally showed up all she did was wipe the bottom of the mirrors. This resulted in the bride not been able to put her dress on in this room and had to walk through the hotel with literally a bag on her head so the guests couldn’t see her! We had also pre booked breakfast which I had to remind the staff about twice. When it finally arrived we had 3 croissants and a jug of orange - this was for 10 people. We had to go down eventually to get our own.
Be warned if booking a wedding here that there are very little staff on hand to help with to running of the day and it is very much run by the guests and wedding party.
I could sit and write all day about the amount of things that went wrong that could have easily ruined the wedding day.
Finishing off on a positive we cannot praise Sam enough! He was the only person who tried to help and diffuse situations in a professional and friendly manner. If this venue had more staff like him it would be a dream! less