Lovely day for a wedding...
10/09/2018 Mary_Bisc, Wakefield, England, United Kingdom
We attended a wedding yesterday and most of the day was great. The stay took a turn to the dark side when I went to bed at 10.30pm. I pulled back the duvet to find a clump of long black hair wrapped a... more
We attended a wedding yesterday and most of the day was great. The stay took a turn to the dark side when I went to bed at 10.30pm. I pulled back the duvet to find a clump of long black hair wrapped around a hair bobble. There were a few of the same bobbles on the floor. The kind you wear when you get your hair done professionally - invisible ones. I have blonde hair. As does my husband. I popped out to reception in my pyjamas to complain the bedding had obviously not been changed. They didn't seem to believe me so I had to request them came to look at it. They just kept repeating that it was obviously from someone in housekeeping. I disagreed. Their solution: we should move rooms. Luckily the one next door was free, but logistically this was a nightmare. They only offered me 1 key card, so I had to get re-dressed in my wedding outfit, go back to the disco, find my husband and try to explain what had happened and that we were in a new room. I then had to leave the door on the latch so that he could let himself in later. I struggled to fall asleep as I was worried a. That someone might come in and b. My husband would go to the wrong room - he'd had a lot of alcohol. The next morning when we checked out I mentioned what had happened to the person on reception and she didn't seem that bothered. She then asked me to pay for 2 drinks that had been bought on the room tab. We weren't offered any kind of compensation for what had happened, the bar tab (£8.50) or even breakfast would have been a nice gesture, so understandably we left a little frustrated and would be unlikely to return. I'd like to have given more than 3 stars, especially because the wedding was so lovely, the bride and groom had a great experience and the pizzas were awesome, but I think the customer service could do with some work. less