Best Western Plus Mosborough Hall Hotel

Ah, the good old Best Western, that special brand that means you have NO idea what you're going to get. Ho hum. Oh dear. Four single women book in to four rooms late at night, and a bumptious young night porter calls one of us "sweetheart". And when asked not to, changes it to "duck". Hmm. Nothing like being patronised for creating the wrong impression. Bedroom - small, super clean, nice linen, over-soft and spongy mattress. Not great for a bad back. Breakfast - a delightful waitress made sure I got my kipper quickly as my taxi was en route. And I like a hotel that serves tinned grapefruit. Unfortunately, out in the attractive grounds, a gardener was having great fun with the noisiest leaf blower on the market. Has it occurred to the management that people might be trying to sleep - my colleague, for instance? And that breakfasting to the sound of extremely loud machinery is not what one stays in a hotel for? Surely that was a task that should have been delayed until after checkout time? As I say, mixed. Best Western Plus? Ho hum indeed. less

The communal areas very dirty, ground in dirt on the floors and furnishings, windows dirty. Our bedroom carpet dirty, also bedding not clean. Safe very awkward to access in the bottom of the wardrobe. We feel that the hotel is in need of complete refurbishment and thorough deep clean. We were very disappointed to find that even though we had paid £79.00 for one night, breakfast wasn't included, this would have cost us a further £12.95 each ,considering the Hotel is a Best Weston plus it was disappointing compared to the other Best Weston Hotels we have stayed in. less

I have stayed and eaten at the Mosborough Hall several times over the years and not felt i needed to complain. After researching several local hotels near to us so we could get away for one night i eventually chose the Mosborough Hall - i selected the most expensive room and allegedly the best in the hotel - a delux double so my expectations were high. I was hoping to get the room which is most prominent in the hotels photo gallery - the one with the in room bath - the other deluxz room was a four poster room - which to me should be advertised as a four poster room to avoid confusion for any travelers in the future. We didnt get the room i was hoping i had booked - we got the Darcy Suite - the four poster room. This room is one of the worst rooms i have ever stayed in! Every inch of the floor creaks. There is no bath at all - only a shower which trickles out at such a slow rate it was hard to even wash your hair. The bathroom windows are not obscured so you have to have the roman blinds down at all times or the people who live opposite can see right in! The room was dusty and shabby to say the least - I appreciate it is meant to be an 'old room' but there were 1 inch gaps along all the skirting - the door to the bathroom would not close properly, there was an ironing board simply propped up in the corner of the room, no fridge in the room etc - something for a delux room i expect, the lighting under the dressing table did not work and being a dark room it needed to work! The bed is uncomfortable and being 5ft 2 inch i could hardly get out of the bed without bruising the backs of my legs on the bed frame. The accessibility to even get to the rooms was something to behold - very didgy carpeting up the narrow winding staircase and at the top of said staircase a door landing to the corridor which quite frankly opens the wring way making it difficult to manoever your bags etc to enter the corridor at the top of the stairs. The stairway from the hotel to the room smelt very strongly of disinfectant all the time we were there - very offputting. When we went downstairs for a dink and dinner I did speak to the reception staff who to be fair were very helpful and appeared to fully understand my disappointment with the state of the room and appeared to be aware of how poor it is and immediately offered to discount the room and arranged for the duty manager to come to speak with us. The duty manager also gave the impression the hotel managemnt were aware of the poor state of this room and in addition to the room discount offered us our meal in the restaurant free of charge. Now don't get me wrong getting a reduction and a meal is a good reflection of their customer service in recognizing my disappointment but i would strongly recommend they discontinue advertising this room as a delux double as frankly a superior room in their extension is alot nice and cheaper. They really need to close this room and fully refurb it asap as it could be a lovely room. Finally the food - disappointing again to say the least. It was the first night of a new menu when we stayed - i ordered the 'seafood cracker' wow total dissapointment and other than some nasty tiny portion of crab mixed with what i think was maybe some cream cheese in a peapod and 4 tiny brown shrimps there was no other seafood in existence. What the black rubberish burnt bits were i still dont know. My husband had the ox cheek - that was actually very nice. Main course chicken acceptable - but then again you have to be an idiot to do chicken badly! Breakfast - well - cold undercooked poached egg - lots of clear runny bits! undercooked sausage and bacon Overall very disappointing - if you can chose else where i would recommend you do until they can get there act together less

Hotel and grounds were very nice The room was very clean and modern. The staff were very friendly.The only thing that let it down was the temperature of the breakfast. The choice of food was excellent,but it may help if the plates which the breakfast is served on were hot because if the scrambled egg was hot when it left the kitchen it certainly was not when it arrived at the table. If this small criticism was addressed then I would easily award 5 stars should we visit again. Thankyou. less

Visited as we had a voucher for afternoon tea. The staff were very friendly although the afternoon tea was average. The sandwiches had fillings spread so thin we couldn't even work out what one of them was until we looked at the menu. They were tastless really. The scones were really nice and the cakes were just ok (again one of them we couldn't worl out what it was until we looked). Wouldn't rush back for the afternoon tea, maybe for a drink in the bar. less