Best Western Plus Sheffield Mosborough Hall

I have just spent a week at this hotel, which is in lovely surroundings and I had comfortable bed and room. That’s where it ends I’m afraid. The first evening I endured Darcys restaurant, I had to send my meal back as it was not cooked properly and would have lasted several years if worn as a sole on my shoe. There was evidently not enough staff, some were not experienced and you could feel their stress and floundering in the heat. The straw that broke the camels back was breakfast this morning, it was chaotic and consistently bad. I waited 35 minutes for a breakfast that never came . In between times, the coffee arrived strong and cold. After asking for it to be replaced with warmer coffee the poor girl just sat a pot of hot coloured coffee on the table and left us with no cup and saucer, no teaspoon or knife and folk to eat with. Again staffing was an issue. My breakfast never appeared not even the toast. What was even worse was those people who complained then got served first. As I said it was chaos. We left in disgust . Although the place needed a good clean and a lick of paint, they commenced painting at their busiest time. Never again, whoever runs this place needs the sack. The manager did was not on site and did not return my request for a phone call. Very disappointing and expensive. Good luck to future visitors. less

How this is Hotel is rated best western plus is a mystery. The room was comfortable but spoilt by things like the shelf above the hanging space being filthy, the shower a very fine spray and poor pressure and one of the drinking glasses being cracked. The dining room was tired to say the least with pub type tables and terrible piped music which seemed unsuitable for dinner. As an alternative to a cooked breakfast (with no buffet because of Covid) I was offered a croissant! Pressing further I got a yoghurt ( no choice of flavour). At dinner, the chef was wandering around the dining room with no mask, although waiting staff did wear them. We were able to sit outside because the weather was dry and warm but in poor weather I imagine the very small bar area would be packed. The room was no made up and we had to ask why (because of Covid apparently). less

I was searching for a country house hotel in Yorkshire near the Peak District to entertain my neighbours for a short break. I was fortunate to find this hotel. It is rated as 3 star but is superior to many 4 star hotels that I have stayed in. We arrived to find a grand old building in lush grounds. I was allocated room 001 and my guests 008. The rooms were spacious and well equipped. We enjoyed drinks in the contemporary bar and dinner in the restaurant I had the misfortune on the first night to have outrageously behaved people in the adjoining room. The night porter found me another room to sleep for the remainder of the night. I had opted for the breakfast package and the full English hit the spot. All the staff we met were outstanding. I must mention; Ben the Food and Beverage Manager, Alex the head chef who offered to cook us anything we fancied(we were content with the varied menus), Sam the barman and waiter, Ellie, Chloe and Kayleigh the waitresses, Jade Longpen the receptionist who recommended places to visit and kindly printed route maps. To those I have not named I also extend my thanks. If your plans take you to the Peak District you should stay at Mosborough Hall Hotel. less

Went on an Off Peak Luxury Break for one night after a long stay at Home. We were really ready and looking forward to it. Please note that Off Peak Luxury do not care about your stay after they have received your money. Sadly, it did not deliver. The arrival procedure, outdoor furniture, sanitisation, cleanliness, rooms and general housekeeping are poor. The food was the highlight. Chefs are trying and the Waiting Staff were very pleasant. We have had a few exchanges with the Manager but sadly, he fails to see what he should be achieving in terms of guest satisfaction. Mr Beck has invited us back to try again (at our own expense) but we have declined. Why would anyone wish to waste time and money on a place that is still trying to get going. We have all faced challenges in the Pandemic, it has being a tough road. However, the amount of excuses given by this Hotel for poor, basic service and cleanliness makes you wonder why it is even open. Here is an extract from an email the Manager sent us; “It will not be long before the team are back to being their best, and all feedback received, whether positive or otherwise, has been used to ensure we are able to meet the ever changing needs of our guests. I am proud of how the team have so far adapted, and still keep going despite all the challenges.” Ever changing needs of our Guests made us shake our heads in disbelief... a warm welcome, clean outdoor furniture and indoor toilets, sanitation in Covid Times, not seeing toilet brushes in the Corridor and no excuses for everything used to be the foundations of Hospitality... not in this case. Stay Home and save yourself the disappointment. less

We had an overnight stay as a little 'get away from it all', and it was very relaxing. The building is a fantastic mix of the old and the new, making a feature of the original hall. The food and the service in the restaurant were excellent, and even though breakfast was very busy we were served fairly promptly and there were no mistakes with our orders. There were only two faults - there was a faulty fitment in our bathroom, and there could do with being more outdoor seating for drinks. The staff were excellent, pleasant and attentive without being intrusive. We'll definitely be back for another visit. less