Best Western Plus Sheffield Mosborough Hall

We stayed for the weekend with our dog. The room was large but a bit soarsely furnished. All the staff are very pleasant and helpful. Breakfast is the usual fare, OK but the scambled eggs were not pleasant. Evening meals are reasonably priced and no frills. We enjoyed our stay and would return again. The area is also beautiful. less

Lovely and quiet family drinks in the brasserie - Sunday late afternoon 5.30pm. Prices hotel average £4.20 for a gin then another couple of quid for the tonic. Free newspapers and pastries which was a nice touch. Have been here for a wedding before which was very nice too, stunning location and grounds well kept. Would return. less

Hotel is a good base for exploring the surrounding attractions. A nostalgic stay having last been there 23 years ago. Although changed it is a very nice hotel. Room was spacious, bed very large large and comfy. Breakfast was very plentiful with a lot to choose from and the service was excellent. All the staff were very friendly and helpful. less

I’ve stayed here on a few occasions now and overall it’s a great hotel, my issue with my previous stay is being placed next to the reception where at 4am I was awoken by a loud beeping noise. Having found the receptionist it was explained this happens every morning..... If this is the case why is there nothing in place to rectify this? On a positive I find the beds very comfortable and the food is pretty good! Nice bar area with a good atmosphere. less

We attended a wedding yesterday and most of the day was great. The stay took a turn to the dark side when I went to bed at 10.30pm. I pulled back the duvet to find a clump of long black hair wrapped around a hair bobble. There were a few of the same bobbles on the floor. The kind you wear when you get your hair done professionally - invisible ones. I have blonde hair. As does my husband. I popped out to reception in my pyjamas to complain the bedding had obviously not been changed. They didn't seem to believe me so I had to request them came to look at it. They just kept repeating that it was obviously from someone in housekeeping. I disagreed. Their solution: we should move rooms. Luckily the one next door was free, but logistically this was a nightmare. They only offered me 1 key card, so I had to get re-dressed in my wedding outfit, go back to the disco, find my husband and try to explain what had happened and that we were in a new room. I then had to leave the door on the latch so that he could let himself in later. I struggled to fall asleep as I was worried a. That someone might come in and b. My husband would go to the wrong room - he'd had a lot of alcohol. The next morning when we checked out I mentioned what had happened to the person on reception and she didn't seem that bothered. She then asked me to pay for 2 drinks that had been bought on the room tab. We weren't offered any kind of compensation for what had happened, the bar tab (£8.50) or even breakfast would have been a nice gesture, so understandably we left a little frustrated and would be unlikely to return. I'd like to have given more than 3 stars, especially because the wedding was so lovely, the bride and groom had a great experience and the pizzas were awesome, but I think the customer service could do with some work. less