Best Western Plus Sheffield Mosborough Hall

Beautiful hotel, lovely stay, dinner and breakfast delicious. Lady on reception very friendly. Sam and jade (Jodie cant remember her name) in the restaurant/bar really lovely excellent service. Nothing too much trouble :) Lovely wedding anniversary thoroughly enjoyed our stay. less

I received a gift card as part of my retirement package to have a tea, but the date ran out during lockdown. The hotel was good enough to extend the voucher so we decided to get it it over and done with as soon as the hotel was open. We h was replaced with cheese and chutney. The scones were so small you could have popped it straight into your mouth. A profriterole each the size of a gobstopper with no filling, two pieces of chocolate fudge cake the size of a Freddo and a normal small lemon tart that was cut into two and i don't think they were even home made.The amount that was presented to us, i could have eaten it all by myself. I have had to lie to my ex colleague whom bought it because they could ill afford the gift and would be really upset at having paid the top price and found out it was awful. The best thing was the clotted cream and jam. Will never have a tea here again as there are far more places in Sheffield that do it cheaper, better and with quality. I emailed them regarding our disappointing experience, but never received a reply. less

We went for afternoon tea on Monday 24th August. We asked to sit outside because of needing to be isolated. Our meal was booked for 12noon. A young man washed the outside tables leaving masses of soap suds all over the tables, but made no effort to clean the chairs. Later a young woman came out, washed one table and two of the four chairs, but none of the other three tables and chairs and went back in. We had to ask for the chairs to be sanitised. None of the young staff were wearing masks or face shields. Staff brought tea in pots for the three of us. None of the pots had lids, so, on a windy day the tea was almost immediately cold. Staff member told us there were no lids for their teapots!!!!! The sandwiches and cakes did not arrive for about 30 minutes after the tea, at nearly 1pm. We asked for hot water, and they brought just two pots. Amazingly these had lids which would have also fitted the teapots..... The sandwiches were quite dry on the edges and a bit bland. The cakes were nice. Staff were quite surly, and not at all friendly. When asked to clean the chairs, the young man did it with poor grace. This was a very disappointing experience and not the standard I would expect of a good hotel. I would suggest to Best Western that:- 1. ALL staff need to be properly trained in how to properly sanitise chairs and tables every single time between customers. 2. All staff should be wearing masks or face shields, especially when coming close to customers at tables. 3. A supposedly smart hotel should have lids on their teapots, and make sure there are plenty in reserve in case of breakages 4. Food should be brought out BEFORE drinks, so the drinks are not stone cold by the time the food comes. less

From walking though the door we waited to be seated as we had booked for the restaurant. Three staff were working behind bar not serving anyone and kept looking over, after several minutes a member of staff came over and acknowledged us but they then walked over to the restaurant, leaving us at the door and then came back over to ask our name. We were then seated and asked what drinks we would like. Once the drinks arrived they then took our order for food. This arrived over 50 mins later the waitress then dropped some chips on the floor never asked would I like some more bringing out or even sorry. During the meal I had to go to the bar myself to ask someone to serve us with more drinks. We did not want to wait any longer for a dessert and I then had to find someone for the bill. We were then told if you pay by cash we cannot give any change. We left the very small amount of change but did not want to leave a tip at all, if fact if we had the right amount of money - we wouldn’t have. On walking out we overheard a female member of staff at the bar referring to the lack of tip. I usually leave at least a 10% tip of the bill for good / excellent service when it happens but I don’t leave anything when you cannot be bothered to give decent / acceptable service sorry. We were there for nearly 2 hours, had a one course meal, the restaurant was quiet and there appeared to be plenty of front of house staff. less

Mosborough hall rooms are spotlessly clean and the staff are delightful. The rooms look. They look nothing like the photos so manage your expectations they are tired and in need of modernising. We had 3 rooms between our family and none of them looked like what we were lead to expect from the photos! The pillows are dreadful after 2 minutes it feels like your head is on bricks! The executive room is very spacious; however there not much wardrobe space but it’s fine for a couple of nights. You can hear every noise from corridors and rooms above you but it is lovely to wake up to the sound of the birds. less