For what I paid I was satisfied with the room and the breakfast. There were things that could have been improved. We booked a standard double and the bed was massive, bigger than our king size at home, so this was a pleasant surprise. Everything in the room was excellent - TV, wifi, tea tray, pillows - all were better than expected. The window opened well and we could control the temperature in both the main room and the bathroom. Wifi was good enough for streaming TV.
The bathroom was a disappointment. It was an internal room and as such it had no window so overall felt a little bit stale. Also the fixed shower head was hard to reach and impossible to alter, it also sprinkled the entire bathroom with water. There was no anti-slip mat provided and no mat to put on the floor when you got out, so there was risk of slipping, however I was glad it was a shower over bath arrangement as I like to have the choice of both. The main issue was that there was only one light in there and this stopped working half way through our stay, meaning that it was pitch black in there with the door closed. Combined with my other concerns about the shower this made me very worried about getting in and out of the shower. It is dangerous, and this could be easily solved by adding a second light to the bathrooms. My main disappointment was that we reported this on the morning of day 2 (of a 3 night stay) and this was not fixed on our return, and no alternative solution was offered so we were just expected to find our own solution to this problem.
Many have mentioned the breakfast. I was happy with what I had but I agree it was confusing and potentially failed to meet everyone's needs. All of the staff were friendly and accomodating so this is no reflection on them. I was also happy with the standard the breakfast was cooked to so again, no reflection on the staff. The points I mention here are for the hotel management to consider. We were asked what we wanted to order from the kitchen, but hadn't been told anything or given anything to read, so how we were supposed to know what the options were? The staff ran through the options but this did feel a bit odd/awkward. Just provide a menu or a sign on the table and remove the need for the staff to run through it all with every guest.
As far as I can tell there were no vegetarian options other than simply not ordering the meat items. I require lactose free milk, any variety is OK with me, but none was provided on the first day. As we were staying for three nights I asked about this and was offered the individual portions intended for tea and coffee. But this was for my cereal and so I would have needed a lot of those little pots. Alternative milk can be long life these days, and as cheap as 50p a carton. Please just buy some, as I shouldn't have had to go without milk for my entire stay. Overall more consideration and provision is needed for those who have food intolerances and vegetarians/vegans who would have left breakfast very hungry. Lack of a menu or list of what's available just feels like a poor attempt to avoid having to provide alternatives, as listing what was available would only highlight that which was not available.
Overall I was happy with my stay on the 3 for 2 offer but at full price I would have probably been somewhat disappointed. It's not necessarily about what there is and what there isn't - it's about effort. And I just felt that the effort was a bit lacking regarding the bathroom light and the breakfast which did not cater for anyone with dietary needs. less