We went for afternoon tea on Monday 24th August. We asked to sit outside because of needing to be isolated.
Our meal was booked for 12noon.
A young man washed the outside tables leaving masses of soap suds all over the tables, but made no effort to clean the chairs.
Later a young woman came out, washed one table and two of the four chairs, but none of the other three tables and chairs and went back in.
We had to ask for the chairs to be sanitised.
None of the young staff were wearing masks or face shields.
Staff brought tea in pots for the three of us. None of the pots had lids, so, on a windy day the tea was almost immediately cold. Staff member told us there were no lids for their teapots!!!!!
The sandwiches and cakes did not arrive for about 30 minutes after the tea, at nearly 1pm. We asked for hot water, and they brought just two pots. Amazingly these had lids which would have also fitted the teapots.....
The sandwiches were quite dry on the edges and a bit bland.
The cakes were nice.
Staff were quite surly, and not at all friendly. When asked to clean the chairs, the young man did it with poor grace.
This was a very disappointing experience and not the standard I would expect of a good hotel.
I would suggest to Best Western that:-
1. ALL staff need to be properly trained in how to properly sanitise chairs and tables every single time between customers.
2. All staff should be wearing masks or face shields, especially when coming close to customers at tables.
3. A supposedly smart hotel should have lids on their teapots, and make sure there are plenty in reserve in case of breakages
4. Food should be brought out BEFORE drinks, so the drinks are not stone cold by the time the food comes. less