Mosborough Hall - not yet ready for Visitors...
Went on an Off Peak Luxury Break for one night after a long stay at Home. We were really ready and looking forward to it. Please note that Off Peak Luxury do not care about your stay after they have r... more
Went on an Off Peak Luxury Break for one night after a long stay at Home. We were really ready and looking forward to it. Please note that Off Peak Luxury do not care about your stay after they have received your money.
Sadly, it did not deliver.
The arrival procedure, outdoor furniture, sanitisation, cleanliness, rooms and general housekeeping are poor.
The food was the highlight. Chefs are trying and the Waiting Staff were very pleasant.
We have had a few exchanges with the Manager but sadly, he fails to see what he should be achieving in terms of guest satisfaction.
Mr Beck has invited us back to try again (at our own expense) but we have declined.
Why would anyone wish to waste time and money on a place that is still trying to get going.
We have all faced challenges in the Pandemic, it has being a tough road. However, the amount of excuses given by this Hotel for poor, basic service and cleanliness makes you wonder why it is even open.
Here is an extract from an email the Manager sent us;
“It will not be long before the team are back to being their best, and all feedback received, whether positive or otherwise, has been used to ensure we are able to meet the ever changing needs of our guests. I am proud of how the team have so far adapted, and still keep going despite all the challenges.”
Ever changing needs of our Guests made us shake our heads in disbelief... a warm welcome, clean outdoor furniture and indoor toilets, sanitation in Covid Times, not seeing toilet brushes in the Corridor and no excuses for everything used to be the foundations of Hospitality... not in this case. Stay Home and save yourself the disappointment. less
Richard Beck, Owner at Best Western Plus Sheffield Mosborough Hall Hotel, responded to this review
Thank you for sharing your opinion again with us. I have to say, I have been expecting this considering this site was your last available forum to use in your continuation of attempting to extract a refund from us.
I shan't repeat myself again, having trawled through the CCTV (as we do take any allegations of lack of cleanliness and lack of COVID measures seriously), I am confident that given the fact it was a very busy bank holiday weekend, my amazing team were on top of the cleaning and COVID measures in what I consider a timely manner given how busy they were.
You seem to focus on trying to insist we are not ready for guests, however you clearly seem to either ignore, or mis-understand the challenges faced by the hospitality industry, and so many others, and the challenges the team face, some of whom have through no fault of their own, been absent from work for some lengthy periods. They need time to re-adjust back to a working environment, as well as adapting to all the new requirements of the hospitality industry, including regular sanitisation, wearing face masks, table service, and yes, the changing expectations of our guests.