Best Western York Pavilion Hotel

What a great hotel , from the moment we arrived to the moment we sadly left we could not fault this hotel. The staff are some of the best we have ever met ,Shelby and Alla on the bar ,Matthew who took my booking and Rosemary who ran the breakfast service who was a star in her own right and all the others without exception made us feel at home and nothing was too much trouble for them. The room was nice, warm with everything you might need for your stay .The chefs produce some of the nicest food which is always piping hot , the breakfast selection is vast and all the hot food is cooked to order which is really nice , another good thing is the location of this hotel ,if you want to go either into York of the Designer outlet there are bus stops within 100 yards of the hotel and the buses are every 15 mins , if you fancy a change of scenery there is at least 3 pubs to the left of the hotel and 1 right next door which has been recently taken over , but really you have everything you need in this hotel with a wonderful residents lounge with an open fire which we had lit and sat with other guests one night puting the world to right ,this hotel is a gem and a credit to the owners and all who work there, we will return and when we do it will be for a longer stay ,thank you all for a great time . less

What a lovely evening my wife and I had last Friday night, lovely dinner food nicely cooked hot and well presented, staff we’re great. The entertainment was really good, singer was excellent all night people were enjoying themselves, it was well worth it such a nice evening all round less

Friendly relaxed Hotel close to York City Centre - wheelchair friendly (ish) but not perfect for anyone who can't stand up - grab bars to one side of toilet only & toilet very low so not easy to transfer from wheelchair without assistance...grab bars in shower & shower chair provided but it was a fully seated attendant chair so not suitable for washing sensitive parts & not suitable for use over the toilet - so be careful if you have these needs - my husband has 1 working leg but struggledis unable to stand without something to hold on to so needed my help with his bathroom requirements which was not ideal....the room was lovely but we had to push the beds up against the window to get the wheelchair alongside - only just enough room for standard self propelled wheelchair - if assistance is required this may not be suitable.....having said that we enjoyed our stay & the staff were lovely less

Close to the University and open all hours! Booking for a one night stay and needing to arrive late after a long journey.. this could not have been easier or friendlier. Clean well equipped rooms and very cosy and furnished. Highly recommended. less

Stayed here for one night whilst on business - booked by my company. It's on a main route into the city and by all accounts very handy. There is a car park at the side of hotel, I got parked ok (mid week night) which I was happy with. The reception staff were nice enough and I was directed to a room on the top floor, double en suite. I don't think there is a lift so please check if mobility is an issue. The stairs up to the top floor are rather narrow and awkward, I only had a small case luckily. The room itself (17) was quite spacious and on the front of the building. I would describe it as being in need of TLC. Probably refurbed a few years ago and rather tired in places with some carpet stains and a rather shabby rug. I think these rooms in old buildings must be a cleaners nightmare and it was rather dusty in places. No one died from dust though did they.... The bed was very soft, and the pillows also so I was glad to only be staying for a night as I do suffer with a bad back, the linen was clean. The room was also a bit chilly, the radiator was only just warm. There is a notice about either asking for an extra heater (or fan in summer) and I did just that. A fan heater was supplied which did make the room toasty. I guess it depends on whether you are a hot or cold person. There are blackout blinds and curtains to making it nice and dark for sleeping. Road noise was well suppressed. The bathroom was, on the the face of it, clean and bright. If you look closely at the shower pipe and the dial they were rather grubby. They are old fitments and you could really only clean them with a toothbrush and a lot of scrubbing - maybe done regularly it would be a quick job but I don't think they had been done for a long time. I'm quite a fussy person but actually I wasn't put off from using the shower, it was just that it should really be spotless. I ate in the restaurant for dinner and was served by a really nice young lady, very pleasant and efficient to deal with. I had two courses (see pictures) and both were very nicely cooked. You can check their menu online, I think there are vegetarian options, not sure about vegan. They have a price for 2 or 3 courses. Breakfast is served in the bar area, a chap said I could choose from a menu but didn't bring one although there was a selection of hot and cold items from a buffet. I overheard another waiter telling some other people that the system had just changed and it was buffet only so I think my waiter had got muddled up. I guess you should ask if you want something that isn't on the buffet, I wasn't bothered. I would summarise by saying that this place just lets itself down by being a bit tired and lacking attention to some of the basics, but if you need somewhere to stay for a couple of nights there are probably a lot worse places. less