Best Western York Pavilion Hotel

A reasonably priced comfortable hotel that is a 2 mile walk into the centre of York to the York Minster, so you can avoid the traffic and yet still explore this great historic City on foot. The walk into York along the river Ouse was very pleasant, you can also walk part of the way on the old City walls. We stayed 3 nights at the York Pavilion and had two rooms, 1 with a double bed and a second with 2 single beds (for our teenage kids). Our room was upgraded and we had a 4 poster which was nice. The room was a little small but it was cozy. We didn't eat at the hotel as we like to explore and eat out at different restaurants. The gardens are nice and the hotel has some history too... Musician and Score Composer John Barry lived here as a boy back in the 1930's. Would certainly consider staying here again if visiting York. less

Excellent hotel in great location. Close to motorway and only a couple of miles from city centre. Car parking and a bus stop, with frequent buses, right outside! Parking and driving not good in York, so this is a plus. Lovely old building with attractive grounds. Very good menu and best Sunday Roast we have had in a hotel! Room was good size and bathroom had shower (specially asked for). Only minus was there was no lift but think there were some ground floor ones, and the hotel was full with a wedding and we booked late. Staff were very friendly and well trained and everything went smoothly., less

I am leaving this here because there was no response to my feedback card that I left for my stay on September 24/25 in room 44. First of all, a beautiful building located a short distance outside of the central York and close to the University. Now for the problems: 1. It's a great venue for weddings but when the room was booked they did not notify that they would be a wedding there the second night. There were no other rooms available and I had just been traveling internationally for 48 hours and didn't want to find my way back into central York in the rain. In addition, they neglected to mention that the music would be directly below my room and everyone would be below and outside drinking/partying until midnight when I was assured that the noise would stop. It didn't, that was fine even though I was there for business and had an important meeting first thing in the morning. The fact that I wasn't notified and that the restaurant and bar would be closed and off limits during the wedding, leaving me trapped in the room and trying to find somewhere to eat in the rain, that was okay too. What really bothered me was 2. The drain to the shower was completely blocked. After being on several flights and trains for 2 days you just at least want a hot shower. It took all night just to drain about had a tub of water. I called down immediately at about 5:30 but the maintenance man was gone and there was no one else available to look at it. I was assured it would be fixed in the morning. 3. The temperature in the room was about 37C, it was literally a sauna. I tried opening the patio door but it seemed to be wedged shut or locked from the outside. I followed the instructions next to the window about how use the door handle. Still no help. I go downstairs, an employee comes up and they comment that it was hot as Hell when they get into the room and they spend 5 minutes trying to open the door. They can't & say they will ask maintenance to look at this as well first thing in the morning. There was a cheap small fan that did nothing to alleviate the heat and humidity. I barely slept all night & woke covered in sweat. After showering in the filled bathtub there was no way to dry off in the humid room either until I stood outside. Extra presentable for work. 4. I called during the second day from the university just to double check that my room would be looked at. They said, yes tersely, don't worry. I came back that night. Wedding. All the facilities are closed, the room is hot is Hell, the shower/bath is plugged, the carpet is filthy from cleaners & the patio door will not open still. I go to the front reception, the handyman was gone again but the front desk person came up. They said " Wow, it hot and muggy in here" and they spent 5 minutes trying to force the door open. They couldn't but said they would send someone right up to try and bring some additional fans for me. It was 5:30 PM. I never saw or heard from them again. Between the heat, humidity; big wedding below/outside my patio door that imprisoned me, I must have gotten about 2 hours sleep. 5. Now for the breakfast, it is included but the portions are extremely small & basic. I asked for a diet soft drink and that isn't included and every time I ordered one while trying to eat my breakfast, they came back with a bill and wouldn't stood over me until I paid for it. They didn't even have the decency to wait until I finished my meal. The second morning the portions were so small, I asked for another separate dish which is just two scrambled eggs and some toast, in addition to the "full" English Breakfast that I ordered. Instead, they brought the Full English Breakfast with the exact same portion of scrambled eggs and two under toasted pieces of toast on a giant separate plate. I couldn't have just gone and made the toast myself on the continental breakfast table myself if that's what I wanted. The waiter after handling cash even tried to transfer the toast off the big plate with his bare hands before I stopped him. Hands down, the worst hotel experience I've had. less

An excellent venue with bus stops outside for York. Staff and service superb. Room very good but some cleanliness lacking with traces of mould in bathroom and need for new mattress. Meals and service very good. Staff attentive. Would recommend a stay for visiting York. less

The room was dark and dingy. My wife is mildly claustrophobic and it reduced her to tears. It smelt like a lorry load of shake 'n' vac (other smell maskers available) had been used in the room; we thought we would try to minimise the smell by opening the windows. Centre window blocked by dressing table, right window the inner secondary glazing wouldn't stay open, left window the sash cord was broken. I wonder how we would have got out in event of a fire as I thought windows were required to be means of egress. The door handle on the inside of the bathroom was hanging off. This was the bridal suite; my wife felt it would be good reason for divorce. We looked at a few alternative rooms but they were equally dark. In the end with my wife very upset we just left. We have never ever done this before and hope we never need to again. The bridal suite is actually in the photographs used to advertise the property and they must have used an industrial floodlight to make it look that bright - its absolutely misleading. The plus point for the hotel was the receptionist. She tried as many rooms as she could to find us one that wasn't dark/dingy or sweet smelling. less