Best Western York Pavilion Hotel

We arrived exhausted, after an 8 hour drive from the Sou h Coast. Were greeted with a friendly smile fro Tracy the receptionist, who kindly checked us in and booked our evening meal in the dining room that evening. Our room was very comfortable and clean with lovely ensuite bathroom, and super shower, all facilities for making tea/coffee etc, less

Came in earlier this morning to enquire about breakfast. We weren't staying at the hotel but were passing by so we thought we'd pop in to see if breakfast was available as we were looking for somewhere to eat. We walked in and asked the young man on reception if the hotel served a breakfast for non-guests/members of the public to which he replied " Yeah. ..I think so". He didn't seem 100% sure so directed us round to the restaurant and said " just go ask in there.. it should be alright". Strange answer but we walked round anyway. We then stood for a few minutes in the restuarant waiting to be acknowledged by a member of staff. No sign of one until we were then approached by a member of the housekeeping team ( I know this as she told us) - carrying a whole pile of things and seemed up to her neck in work - who said she would go and get a member of restaurant staff. A young girl then came to us who i assume was part of the catering team and we made enquiries about breakfast again. She told us that the hotel do serve a breakfast usually but we'd missed it as they stop serving at 9:30. My friend and I both looked at the time and it was 9:32. We asked her if there was any chance they could still do a breakfast for us as it was only two minutes after time. She told us bluntly " no as she's ( presuming the "she" referred to is the chef?) has turned everything off now" I thought this was a bit quick of the mark as we were only two minutes after closing and I said jokingly" Well she sounds very eager" to which the staff member sharply replied " Well yes she is eager" ....???? Odd response to a customer I thought. Also bear in mind the fact that we'd spent more than two minutes just stood near the bar waiting for a member of staff. If we hadn't had to wait as long to be acknowledged we may have made it in time. We then left and went up to Ed's diner at the designer outlet where we enjoyed a lovely breakfast and excellent customer service. It's suprising really as I can see a clear difference in the hotel compared to when I had my wedding there 7 years ago. The customer service and organisation then were outstanding and the staff could not do enough for us or any of our guests. Furthermore i also phoned the hotel a few weeks ago to enquire about another matter and the person I spoke to on the phone was very vague and didn't seem to know much about where she worked. It seems the Pavilions standards have declined somewhat which is a shame as I used to think so highly of this hotel. less

This small country house makes a relaxing hotel right on a bus route to York making a visit to both historic York and the city shopping easy. Our room was comfortable with furniture that gave it a homely feel. Lots of power outlets for our IT and plenty of hot water for us but the bath did take time to drain. If you rather not eat in the hotel there is a pub a short walk both ways along the road. less

This is a great hotel and very nice service. Check in was very easy and friendly. Rooms are nice with just enough to keep you going for the night. It's a old house and it truly beautiful. Breakfast buffet is just the basics needs but then how much can you eat, al the breakfast mains are on order and therefore fresh. Free parking and free wifi. About 15 minutes from the city center. Great stay! less

We have stayed here several times before and would recommend it. Very convenient for city centre and university. Nice room, king sized bed and good breakfast, husband loved the power shower. We hope to be back again in September. less