One night stay
14/02/2018 petemanchester j, Manchester, United Kingdom
Decided to stay an extra night in York but where we stayed for the 1st night was fully booked the Plough nearby was fully booked so we stayed here for one night the staff were very polite and helpful ... more
Decided to stay an extra night in York but where we stayed for the 1st night was fully booked the Plough nearby was fully booked so we stayed here for one night the staff were very polite and helpful but the room was small with a tiny cheap tv the cooked breakfast was not good at all hash brown not cooked long enough the black pudding was dripping in fat should always be grilled in my opinion 1 small sausage the cold option was lovely very fresh and tasty especially the smoothies but overall this place is way too expensive for what you get. less
Irene C, Owner at Best Western York Pavilion Hotel, responded to this review
Thank you for your feedback.
I am really happy that you chose the Pavilion Hotel for your extra night in York.
We have been extremely busy since Christmas, but should you have mentioned your expectations of the room were not met, we would have been more than happy to accommodate any issues that you had.
I myself had breakfast in the hotel yesterday and found everything perfectly lovely. Again, had you brought this to my Managers attention, we would have happily exchanged your breakfast without hesitation.
When you decide to visit York again, do ring Matthew direct on 01904 622099, and he will ensure you are well looked after.