Best Western York Pavilion Hotel

The hotel is in a Georgian mansion south of York city centre about 25 minute walk from the main tourist centre & unlike many of the city centre hotels it has its own free residents only car park. If you don't want to walk there are great bus connections into the city from here. The location is surprisingly quiet & tranquil as it is on the Main Street A19 from the South of the country. Staff here are extremely helpful & professional, we asked if one of our matresses could be changed for one with more support & it was done promptly without any fuss. Breakfast was first class lots of choice of Continental & cooked breakfast options including Kippers, smoked salmon & poached eggs ommlettes & the traditional English breakfast. The cooked breakfast is to order & is of very good quality, unfortunately during our stay we were informed there was a gas leak in the kitchen so no hot breakfast was available, that said the homemade compotes with yoghurt & berries, nuts & seeds were delicious. Our twin room on the 2nd floor overlooked the quiet courtyard garden; it was a decent size with a very powerful 'over bath' shower. The bed linen was clean & ample towels were provided. The room had a TV (didn't use it as we were out from 0800-2300hrs each day) & hot drink making facilities. We did ask for a mattress to be replaced because it seemed worn out & gave no body support & a new one was swiftly provided. The decor was in keeping with the age & style of the building & although I dont mind the odd uneven floor board as it reflects the character of an older property, I did think the room paintwork & accessories such as chairs, dresser etc could be fresher. I thought the hotel was very professionally run despite the kitchen hiccup & would recommend it as it a super base from which to explore York, if you want more facilities such as gyms & pools then the gentle ambience of this charming hotel might not be for you. less

We visited here for two nights and enjoyed our stay. We were in a standard double room which was a bit tired and quite small but it was clean and had everything we needed. The staff were very friendly. The breakfast was good apart from my poached egg which was poached to oblivion. I would return if in the York area. Reallywell placed for walking into York - about one and a half miles. Really liked that the hotel had free parking. less

We had a vouch for afternoon tea and chose here. And we weren't disappointed. Arriving early and parking in the car park, we expected to have to wait. However this was not the case. We were politely shown to the residents lounge, where there was a roaring fire. And plenty of comfy sofas and chairs. Tea arrived first followed by food. The presentation was lovely and the selection good. Sandwiches included ham, beef, salmon and egg on white and brown bread. Followed by plain and fruit scones with clotted cream and jam. Finally cakes: ginger, lemon, carrot cake, Victoria sponge and 2 chocolates to finish off. Lovely! And worth the money. less

This is by far the best hotel I have ever stayed in whilst visiting York The hotel is beautiful with wonderful decor and the rooms are gorgeous The staff can’t do enough for you and are very friendly and pleasant The food was great & the breakfasts were amazing with so much to choose from I would highly recommend this hotel for your stay in York less

I booked this hotel for a short break for my daughters birthday, On arrival we could see how beautiful the grounds and garden was & the hotel itself also looked wonderful! Once we got inside we received a very warm welcome & was given lots of information about the area & then we were given a key to our twin room! We were put in the Indian room which was absolutely gorgeous we were in awe of the beautiful decor and lovely welcome card & chocolates that were left for us, There was also luxury big bath towels as well as lovely toiletries and a shower cap, The tea tray was filled with Yorkshire Tea, coffee and hot chocolate along with delicious biscuits, The room had everything you could want there was a hairdryer, iron & ironing board inside the large double wardrobe, drawers and a desk with Freeview T.V, Free WiFi, sewing kit, extra pillows and blankets if required & a cooling fan, 2x Different Guide books of the area within York and Also things to do around the area. The beds were very comfortable too so we had no trouble sleeping after our busy days out exploring York and the surrounding attractions, The breakfast was delicious you could help yourself to the continental foods and cereals while your cooked breakfast was being prepared, the choice was great from the full English to salmon and scrambled eggs, of course the usual juices and tea & coffee was also there, I went exploring within the hotel as the conference rooms and ballroom was beautiful the detailing all around the hotel was amazing, and is worth a little look while you have your stay here, The residence lounge also has lots of books to read and also guide books to look at along with some stunning wedding photographs of weddings that have been held at the hotel, I highly recommend this hotel the staff were amazing they honestly couldn’t do enough for you, The hotel itself is in easy reach of the city centre & by turning right outside the hotel a 5 min drive takes you to the castle museum car park which is a great starting point to see all that York has to offer If you turn left out the hotel it brings you straight to the roundabout where you can get on A64 or if you go straight across it takes you into McArthur Glenn the designer outlet with huge discounted brands So all in all I’d say this is a fantastic base to see York and the surrounding areas I can’t wait to visit again less