Best Western York Pavilion Hotel

We stayed 2 nights for my son's wedding. The venue has character and the courtyards are very pretty. The food is outstanding, and the wedding planning service was very efficient. The staff were friendly and generally helpful, and we found the chambermaids very sweet too. If you look closely, especially in the rooms, I would describe it as old style elegance that is a little frayed at the edges. Think 'shabby chic' in places. My biggest issue was that the room included a single bed for our daughter that was clearly meant for a child no older than 10, when she is a 5ft9in 16 year old. But it was a very pleasant stay. less

Stayed 4 nights in a good size room facing the main road. The double glazing and extra thick curtains kept the traffic noise at bay. In fact the room was very quiet even though the hotel was full. So we both had a a good nights sleep. There was some wear on the room soft furnishings, giving the hotel a warm lived in feel! There were only two negative points:- Firstly there was no heat to the en suite towel radiator so towels tended to be damp in the morning. I did ask reception if something could be done, no heat be fresh towels. I guess in these older buildings heating is a challenge. Secondly I felt the evening menu was overpriced by 15% or so. Hence we choose to eat in the local Pubs for all but one night. Breakfast was good with a wide choice and freshly cooked food, I would recommend the kippers ! Overall an enjoyable stay, but not quite a 5 star rating. less

Our son and daughter in law had their wedding reception here at the Pavillion. We where all warmly greeted with a glass of fresh orange for those not drinking and children and fizz for the rest of us..... always a good start to the day. We even managed to get plastic cups for the grandchildren so they didn’t drop the glasses... again a nice touch. The hotel staff especially, Mark who looked after us where amazing. They all went the extra mile to make their wedding day extra special. Mark was a big hit with the grandchildren they loved him, he made a fuss over them which was really nice to see.😄 The room for the wedding meal was beautifully presented, down to all the little details, the weather even played ball we had beautiful sunny day. So we were able to make the most of the wonderful garden area. The food was wonderful to, the portions sizes were very generous to, most of the guests struggled to clear their plates, but we all gave it a good go though 😍 The day soon turned to the evening party, again the room was very well presented. I know Emma had a say in the decoration but the staff still did a good job making it look perfect for her..... the DJ was another big success he had people up dancing most of the night, he was great with all the children too. He even had a dance off for them which they all loved so well done.... he had prizes for them all too. The bar staff where kept busy day and night, they were friend as well as efficient a The whole day from arriving to leaving was fantastic . Would highly recommend to anyone thinking of their special day too ❤ less

Arrived around 9:15pm Friday night, car park was virtually full. No lines so many cars parked taking up 2 spaces. However, after signing in, they were kind enough to find us a spot. Car off loaded and to our room. More later. Both of us very hungry, had the choice of waiting for a table to be cleared or eat in the bar area. We choose the bar area. Small bar, dozen or so tables, easy to sit at. Ordered our meal, beautifully cooked and we accompanied it with a bottle of red. To our room, 4 poster bed and well appointed. Iron and ironing board along with fan TV, kettle coffee and tea. Hasten to add, we didn't use the iron. Repeated the experience again Saturday night, this time in one of the dining rooms ( there are 3 as far as I could tell) . Overall our stay was very comfortable and we would repeat our stay again at the hotel. If I was to have a small grumble, is the reception area. 2 small windows, and is easily not to see a waiting guest. They really ought to join the windows together. The hotel is a grade 2 listed building with plenty of character. The staff are very well attired, professional, efficient, friendly and polite. less

I'd stayed here previously and found it thoroughly charming and pleasant and had a exceptional meal, but on this occasion I was unlucky to find the small restaurant booked up with large parties, no meals being served in the bar (with no explanation), the draught beer off, and a general air of the solo business traveller being an inconvenience rather than a welcome guest. Otherwise it's potentially a wonderful snug venue in a good location. My room was small but comfortable. Parking is a bit chaotic (part of the charm?). less