Best Western York Pavilion Hotel

The hotel was warm and welcoming, from the lovely receptionist (who gave us lots of helpful information including the local bus service to get to the centre of York without driving) to the restaurant and bar staff, who were always friendly and attentive without being intrusive. The food was delicious (in particular the battered fish and trifle). The rooms were spacious and the bed extremely comfortable. less

Stayed here with friends on a dinner bed and breakfast basis. The breakfast was fine however was very disappointed with dinner. The kitchen clearly hadn’t catered enough and some of the starters and deserts had run out giving limited choice. I ended up with cheese and biscuits which I didn’t really want only to discover there wasn’t even cheddar on there. All strong French cheese, noting English. Not everyone likes blue cheese and granted this was removed but not everyone likes strong smelling cheese either. I ended up leaving it. less

We have stayed here with friends for the last 3 years on the New Year package. Last New Year was fantastic & we rebooked immediately. This time, one of our party who is partially-sighted was told at check-in that the room wasn’t available for the first night as it had been sold to another guest. We asked to speak to the manager & a lady called Chrissy proceeded to tell us that we had only booked a TYPE of room & NOT a room number, despite ALL of our booking confirmations being ROOM NO. specific. The replacement was dark & nothing like the size nor quality of the one she’d paid for. The hotel is an old building with charm & character but in the last 12 months has gone downhill dramatically. In places it looks dishevelled & dirty. Every fitting in our room was coated in thick dust & cobwebs. It was gloomy as only 3 out of 5 downlights worked. The carpet had pieces of dried spaghetti on it. We found a disposable razor cap behind the bathroom door & the shower grout needs replacing. Then the ultimate disgrace, a smear of excrement in the toilet pan & a toilet brush covered in bits of wet loo roll. Only the sheets and towels were clean! The food too was well below par with the exception of our Final evening meal. At the Gala Dinner we saw quite a few plates being sent back. Some waiting-on staff didn’t turn up for work on NY morning so breakfast was chaotic. The final straw was housekeeping entering our room WITHOUT KNOCKING at 7.45am on our last day whilst we were still in bed! less

Stayed here for a couple of nights between Xmas and New Year. Mainly picked here as I was visiting family who lived less than a 10 minute walk away. Room was large, with a comfy bed and a fair sized en-suite bathroom. Breakfast wasn’t too bad, but nothing special to be honest. Did have a burger one evening and that was really good. Staff were friendly and helpful. Bit pricey for what you got, but it was handy for me. Would probably have given it 3 stars, but the staff and burger just swayed it for 4 stars. less

We stayed for 2 nights over the new year period with another couple who took a small dog.We requested a speculative room upgrade and were given room 49 The Grandad Wooley Room with a 4 poster bed and large bathroom, which we were very pleased with. The hotel was decorated for Christmas and being a traditional style hotel was done very tastefully. We had breakfast served on the first day , the staff appeared to be under pressure but we wre served a decent breakfast after waiting half an hour for our order to be taken.On new years day we were in the main dining room where a buffet style breakfast was available which was an improvement over day 1. Our friends had an annex room which appears to be for those who bring pets but the rooms looked to be satisfactory. The hotel is approx. 40 minutes walk from the centre of York, we took the lovely park riverside route with our friends having a dog. this would be our recommended route having walked back the road route. The No 7 designer outket bus picks up and drops off outside the hotel but for £2 each its as cost effective to get a taxi for similar money for 4 people. The hotel is on the main road into York and gets traffic jammed at peak times. The staff were very friendly and offered local advice. All in all a lovely short break, we would highly recommend the jotel and would return without hesitation. less