Best Western York Pavilion Hotel

We stayed here on an overnight visit to York . We had a ground floor twin bedded garden room (62) that was absolutely lovely. It had everything a guest could need for a comfortable overnight stay . Iron and ironing board tea/ coffee facilities hair dryer fan if required outside seating in a beautiful area with wisteria in full bloom . We ate dinner the night before that was enjoyable . We had breakfast which was very over cooked. Unable to eat the bacon black pudding hash browns or beans . But a friend enjoyed a kipper Shame really . We were able to leave car at the hotel when visiting the Rail Museum and take the bus ride into the Railway station and catch a bus back . The bus stop was just out side the hotel both ways . Perfect ! The staff were all pleasant and helpful . less

Being in the Hotel business for 35 years I know how difficult it is to get it right. The York Pavilion certainly does in bucket loads.The reception at check in was warm and very efficient,with offer of help with our luggage and I didn't think I looked that old. The room was visually stunning if you are looking for the modern Ikea style furnishing this is not the place. Our room was sumptuous with rich fabrics and the biggest most comfortable bed I have slept in. Apparently all the rooms are individually styled and full of character. Dinner was superb with a well thought out menu,beautifully presented. This service followed through to breakfast were a very busy morning was cleverly controlled by Adam and Rosemary real professionals. All in all this hotel made our 20th wedding anniversary truly memorable. Thank you to all the team. less

Our daughter is getting married here in August 2019 so we thought we'd see what its like.Booked only few days before and got a deal for £79 inc. cream tea and breakfast, excellent value for York. From the moment we arrived we felt relaxed and even though there was a wedding and a 60th party we still felt very welcome and important. Room beautiful, everything you need, good quality fixtures and fittings. Quaint courtyards with beautiful trees and plants everywhere, relaxed with our lovely cream tea in peaceful surroundings. Wedding rooms looked absolutely stunning and the bride said she had been delighted with everything.Breakfast was probably the best breakfast we've had in any hotel anywhere in the world. Wonderful stay and will definately be returning for several more stays before the wedding. Feel very confident my daughter will have a beautiful wedding there next year. less

Another visit and another wonderful experience. We love the ambience of this hotel. The decor and the building are just our taste. The food in the restaurant is always varied and interesting and delicious. Wealways look forward to a return visit. The staff are really accomodeering and nothing is a bother. We visitand it always feels like our second home, so welcoming. less

Lovely location and building and the main rooms downstairs are very nice it's a lovely building . The standard bedrooms are in need of a bit of an update all seemed a bit stuck in the nineties and I base that on the 3 room changes we had . Stayed for 2 nights on checking in we were allocated room 55 it was small and dark with a bathroom & it was ok could do with a touch of modernising but we had to be asked to be moved as it is next to a locked cupboard which appears to have some fan / generator noise it's very loud and annoying so we asked to be moved - they were very helpful and agreed to move us but room no longer had bath only shower which was better than the noise . This room was even smaller with small shower room slept that night the 2 nd eve washed hands and the hot tap would not switch off & there was a smell of drains in the bathroom . Reception sent someone up to try & fix it - I said I couldn't sleep with the water torture noise we returned after our evening out & were advised to move rooms as the tap couldn't be fused so our 3rd room 58 much bigger & back with a bathroom .. Much better but still in need of general update , bad areas of paintwork etc . Next morning I bathed & there was only one set of towels a phone call to reception and a second set was swiftly sent up for the other half .. The staff were very helpful and attended to issues as quickly and efficiently as they could - I just wish there hadn't been so many issues less