Booked via Booking.com and requested a 4 Poster Bed in a quiet area of the Hotel after reading prior reviews. Received a Phone call from the Hotel the day after to explain that there was a Wedding on that evening and that we'd be in a 4 Poster Room away from the noise .... Brilliant service!
On arrival we were greeted warmly and the only thing missing in my opinion for new Customers is a bit of information about the Hotel facilities ...
i.e. Bar opening times/location, Lunch, Breakfast area etc .... But nothing?
Our Room was clean and tidy, which we expected and had everything we needed ... The Bathroom was huge and too big really if there is such a thing?
Off into York for the afternoon and on our return there was a nice touch with a Card for our Wedding Anniversary (nice touch) on the Dressing Table.
We decided to dine at the Hotel that evening, as our walk around the Shambles/Dungeons had worn us out and we wanted a relaxing Evening. So we booked a Table for 7.45pm .... However, no one greeted us to our Table and after sitting for around 10 minutes I asked at Reception if we were in the right Dining Room? I was advised to go through the Door at the end of the Corridor and someone would seat us ... I ushered my Wife and we went where told, we were eventually greeted and shown back to where we had originally sat! ... Very confusing!
Having got over the confusion, we mainly enjoyed the Meal (except my Wife didn't like her Starter) and although 'a la carte' I expected a little more with my Main course and surely the Waiter could have offered a Veg portion, Chips or Salad as an extra if he knew that what I'd chose is all you received? ... But no worries as my Wife duley obliged to share some of her Chips. She then had a dessert and Tea, whilst I just had a Coffee and overall the Meal was okay.
We would stay here again (although not for Dinner probably) and we agree that for a 260 year old property it is very difficult to upkeep and we preferred the 'oldy worldy' feel and look, rather than being modern in such an old building.
Many thanks to the Staff, who when we did speak to briefly were very friendly and seemed genuinely interested in us as their Customers.
All the best and keep up the good work. less