An AMAZING stay - hospitality like no other!
Little did we know creeping in at 3pm on Sunday 5th July - the second day of lifted hospitality lockdown restrictions - that we would be the very first guests to stay in this magnificent hotel since i... more
Little did we know creeping in at 3pm on Sunday 5th July - the second day of lifted hospitality lockdown restrictions - that we would be the very first guests to stay in this magnificent hotel since its closure. And what a memorable time we had...
We were booked into a four-poster suite bedroom with our two young children, and we will always remember the experience and how fantastic the staff have adapted to this "new normal": sanitisers at reception, protective screen in place, masks by the staff if we felt it necessary, the rooms cleaned and deep-cleaned again prior to the visits, paper bagged room extras, staff distance kept and respected. There was nothing we could have asked for a safer experience for the family.
The room itself was incredible - a 3 room suite and a full castle to explore almost to ourselves because of the lack of bookings since opening. The grounds were well kept, the staff friendly and clearly happy to be back to work, smiles on their faces and doing what they must in the circumstances.
Every member of staff was attentive and went out their way to make this a special stay for us: hot breakfast wasn't going to be provided due to the pre-warned kitchen closure but announced when we arrived that they had brought in a manager to cook and serve the breakfast himself. The front of house manager also providing whatever we needed and more. The owner of the castle met us the next day and gave a personal tour of the dungeon and also historical memories and significance of the function rooms.
I appreciate we were the first (of two rooms) to stay in the hotel in two days and it was understandable that the service would be first class; but to experience the passion and pride in a beautiful and historic (built in 1189) building first hand was clearly a special moment for all involved.
My hope is people are not afraid of the new changes - they do not detract from the experience and if anything - we feel closer to the businesses; people running these places and the "community" experience of having been in and slightly out of lockdown.
In other news:
The food (breakfast) was excellent. The kitchen opens today (Monday 6th July) for evening meals so we had to eat elsewhere, but I'm sure it will be great too. The room was spacious and we slept very well. Very clean.
We will be back. It is a superb base for more adventures in the near future and a first-class example of English hospitality. less
Mrs Swain, Owner at Best Western Walworth Castle Hotel, responded to this review
Thank you so much for your lovely review. We are delighted to be open again and have spend a lot of time behind the scenes to make sure our hotel is a safe environment for both staff and customers. Having recently been awarded a kitemark from 'Quality in Tourism' to ensure all safety standards are met, I am over the moon, that as our first customers you felt that it was a safe environment for your family.
I also appreciate the comments you made about the staff and food, and I will certainly pass your feedback onto each and every member of staff who made your stay so memorable.
I hope you will come and visit us again soon.