Wonderful Walworth Castle Hotel
13/05/2018 JRB1979, England
We stayed at Walworth Castle Hotel to celebrate my husband's 40th Birthday weekend. He had no idea where we were going or what was happening. When I booked and gave our list of requirements, I mention... more
We stayed at Walworth Castle Hotel to celebrate my husband's 40th Birthday weekend. He had no idea where we were going or what was happening. When I booked and gave our list of requirements, I mentioned that every aspect of the weekend was a surprise for my husband and I asked that staff would be discreet when we arrive.
We couldn't have hoped for a better place to celebrate. The surroundings were beautiful, the meals were superb, the castle was stunning and the suite we had (King James I Suite) was breathtaking. But the best thing of all was the staff.
I realise that people often say how amazing staff were at a particular location. However, we have travelled extensively, and having my own travel agency, I often get feedback from clients on hotels. I can honestly say that there is no hotel in the UK and practically no other hotel in the world that we have stayed in where staff did so much to ensure our stay was as good as it possibly could be. The staff here really care, and that is reflected in their ability to perform their role to the best of their ability. Without exception, every member of staff working this weekend went out if their way to make it special for us. Thus was no simple task considering that they were also hosting a wedding.
I would like to say a huge thank you to everyone at Walworth Castle Hotel who worked 11-13 May 2018 for making it one of the most memorable and enjoyable celebrations we have ever had. You are all truly amazing.
If anyone is reading this and has been in doubt over whether or not to book a stay or an event at Walworth Castle Hotel, I would 100% recommend that you get it booked, as nowhere else will match up to the service and experience that you get there. less
Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Wow! Thank you so much for your amazing review. I am absolutely delighted that you enjoyed staying with us, and I will certainly pass your comments onto everyone who made your stay so memorable. Being privately owned and operated we pride ourselves on delivering excellent customer service and I am pleased that you found this to be the case.
Again, thank you for taking the time to let us know how much you enjoyed your experience and we hope to see you back again at the castle soon.