A fabulous hotel, exceptional staff.
18/05/2019 Wendy B, Sydney, Australia
We loved Walworth Castle for so many reasons so I’ll leave the one personal negative to the end of this review. We’d always wanted to stay in a castle and with its location, history (1189 AD) and valu... more
We loved Walworth Castle for so many reasons so I’ll leave the one personal negative to the end of this review. We’d always wanted to stay in a castle and with its location, history (1189 AD) and value for money this one came up to expectations.
The staff were amazing from the Manager Mike to Julie at reception to the dining and cleaning staff. Mike gave us a private tour of the dungeon and volunteered showing us the best and most interesting route to our next stop in Edinburgh.
Walworth Castle isn’t actually a castle in the way you might think of Edinburgh or Stirling Castles and there is no evidence it has ever seen battle. It was intended more as a home and since it was built in 1189 has had many lives including a school and POW camp. Now it’s clearly a hotel with some pretty nice surrounds.
Our room in the main castle rather than the annex was gorgeous. Light and bright with a draped high four poster bed and a huge bay window overlooking the lovely gardens.
Breakfast was great with lots of choice and cooked dishes prepared freshly for each guest rather than the usual buffet.
Now, reluctantly for the negative. You would expect a castle to have good soundproofing, but no. On the second night of our three night stay we couldn’t sleep till after midnight because our neighbour was watching a movie and the sound of the movie and then his ablutions easily travelled through the walls and were quite off-putting.
Also – there is a general policy of playing music through all the public spaces in the hotel which we personally found intrusive and aggravating especially as it was often quite loud. The choice of music played was also generally inappropriate for the historic ambiance. Music can really work but this didn’t for us.
We are admittedly sensitive to noise and unfortunately our lovely room was directly above the dining room where music was played most of the time. It was impossible to escape the low insistent bass, and piercing beat even when it was quite soft.
In fairness, the staff were very patient and accommodating with our pleas to turn it down – as happened when we tried catching up on our sleep with an afternoon nap on the 3rd day! The trouble was they would turn it down and then the system automatically would turn it up again after a little while.
So although we loved the castle and had a wonderful stay if you want quiet avoid room 28. And check if there is a wedding or other function scheduled as from other reviews we see that this can also be a a noise problem. less
Mrs S, Owner at Best Western Walworth Castle Hotel, responded to this review
Thanks so much for letting us know how much you enjoyed your recent stay with us. I am sorry that you were disturbed by the music. Obviously it is difficult to please everyone with music tastes and I'm sorry it wasn't to your liking. Hopefully if you stay with us again and we could allocate you a room on the top floor of the castle which is well away from the restaurant and public areas where music is played.
I am however pleased that you found the staff to be welcoming and were able to get a tour of the dungeon. We hope you will stay with us again soon.