Amazing weekend in Amazing surroundings…
28/09/2015 Karendurham12, Durham, United Kingdom
On arrival you turn into the gravel driveway leading upto the entrance to the Castle and enter into the reception area. The receptionists were lovely…very polite and friendly but more informations sh... more
On arrival you turn into the gravel driveway leading upto the entrance to the Castle and enter into the reception area. The receptionists were lovely…very polite and friendly but more informations should have been given with regards to how evening meal and breakfasts work. We were given our room and asked if we needed a hand with our bags (If I had known that we had 3 flights of stairs to get up I would have accepted) The staircase if impressive if a trifle noisy on walking up and down them. On entering our from I quickly realised that my husband had booked a suite as a surprise for our 40th Wedding Anniversary and it was amazing a corridor let through an arch into our lounge area with a large lcd tv and tv box and a comfortable settee this let into our bathroom which had a large jacuzzi bath and was a really good sized room. You walked a bit further down the corridor and into the bathroom which had a lovely 4 poster bed which was impressive, but could do with a new mattress as it was rock solid and so 2 nights of not very much sleep was had…it was also about 3 ft tall and needed a step of some sort to in and out of it and was on the small side too but looked impressive.
We went down to dinner at our preferred time and although the food was lovely in the main dining room it was pricey and not very big portions. (plus it hadn't been explained at booking in that you could also use the bar menu to the amount alloted for your meal and pay for anything over the set amount of money. Our drinks were ordered and did come quickly but the wine we ordered was just plonked unopen on the table. It was not opened, poured and sampled before hand (wasn' tupto standards of the venue) First course arrived quickly but had to wait a while for plates exc to be cleared. By this time our waiter allotted to the dining room had disappeared and it took ages for the plates to be cleared and the next course to arrive and then we sat about an 3/4 hour for the main meal to be cleared away and further time for the sweet order to be ordered and brought back. The next morning we came down to breakfast and again it took ages for orders to be taken (toast ordered and 2 miserly thin slices of cheap toast brought to the table) Cooked breakfast was lovely though. We went out for the day to return later to find the wedding they had booked in had taken over the hotel. The carpark was full and on entering the hotel the entrance was full of wedding guests and we were looked on and commented on as should of not being there. They were very rude. We had paid a fair amount for this special 30th anniversary away and made to feel like interlopers. We decided to go for a walk as we couldn't get near the bar or lounge areas. We came back in an hour later and luckily they had all retired to their allotted banquet room. We went into the bar for a drink and decided to book into there for our evening meal. The evening meal in the bar was lovely and we really enjoyed our evening We retired to our room only to be awakened abruptly by the fire alarm going off right next to the bed at 8.30 in the morning. I have rheumatoid Arthritis and it was painful enough to get up and into the bed (as no step) but I was so shocked that I fell out of the bed injuring my already painful knees. The sound quickly went off but we decided to get ready which is a slow and painful experience at anytime without hurting myself falling out of the bed. No body could be seen coming out of the building so we carried on getting ready… alarm went off a bit, on and off, on and off…still no one coming our of building (nobody went around the floors letting people know what was going on) I went out into the hall and an elderly gentleman who's wife is also disabled said he would find out what was going on. People were sticking their heads out of rooms wondering what they should do. He came back to say it was a false alarm…surely it was upto staff to go round telling people that not a customer (I tried to tell reception about the alarm going off and hurting myself but they didn't seem to listen to me). Of course because everyone had been woke up everyone decended on the dining room at the same time and whoa …how to cope…we couldn't get into the dining room and had to take a table in the lounge…(surely the dining room was for main hotel guests and lounge should be for guests from the wing. We were stuck in the lounge and left for an hour while waiting for someone to take our order and serve us…4 waiter and waitresses were serving on the dining room tables. There was also a poor selection on the self serve breakfast area and not a yogurt in sight. My breakfast came out with uncooked and raw black pudding on the plate…yuk. Please don't get me wrong we had a wonderful weekend in a gorgeous Castle but just some aspects spoiled it that could have easily (and after so many years of being a hotel should be none existing) been avoided. less
Rachel S, Owner at BEST WESTERN Walworth Castle Hotel, responded to this review
Thank you for your comprehensive review of our hotel. You have gone into great detail and given a good overview of your time at the castle. I am pleased that you enjoyed your stay and we look forward to welcoming you back for future anniversary stays.