Best Western Walworth Castle Hotel

Stayed in a very large suite in a tower. There was a four poster bed. I felt like a princes looking out of the window! The suite was so large it had its own private corridor. Unfortunately the shower was positively dangerous the temperate went from straight from stone cold to boiling hot without any intermediate temperature. It would be very easy to be seriously scalded. We told the management who were took appropriately serious note of this. The breakfast was average ie nothing bad or good about it. The grounds are lovely with a large pond and bird of prey zoo. less

Sadly breakfast let the place down. We stayed over as we needed to be in Durham early the next day for a University open day. Arriving for breakfast at 8am there was not much on offer in the buffet - plain croissants, juice and what I think was grapefruit on a stand so high I couldn't actually see what it was! So we opted for the cooked breakfast which took over half an hour to arrive!! The restaurant was not at all busy so there must have been very few staff working. By the time our food came we really had to go, just rushed a few mouthfuls. The outcome was a late departure, the park and ride was full and we missed the first hour of a very busy day. All in all could have driven from home and arrived at the same time. What would have been a lovely stay otherwise just left me utterly frustrated. less

Jaw dropping 16th century manor house, absolute pleasure to visit.and would not hesitate to select it again given the opportunity. Although on a business trip, it would make an ideal base for touring the north east such as Durham, Newcastle and much more. less

Really wanted to leave a fabulous so annoyed I cant. Stunning building, immaculate gardens and impressive public areas. Greeted by a lovely lady on reception who was training, very welcoming. On arriving at our room we had unfortunately been allocated a twin although we had booked at Double. We booked last minute for a very reasonable rate which I appreciate. We were informed they only had one other double room available which had a very small bathroom located in the castle which was again not a huge issue and we moved across to the room at the top of the building. We sort of got the impression that the lady knew this wasn't going to be the best choice but it was this or the single beds.The room itself was tiny and the bathroom was very very tight almost to the point where it was impossible to sit to use the toilet. As we were told this was the only room available and we didn't really want to sleep in single beds we accepted this gracefully and got on with enjoying our stay the staff were lovely about it and apologetic so we just carried on. We had a absolutely incredible meal in the restaurant is really lovely although we were asked half way through our main course if we would be having a dessert as the kitchen was closing which was a bit irritating. The restaurant 3 members of staff working and all very inexperienced and awkward not helped by the same CD on continuous loop throughout the evening and again at breakfast. We enjoyed a drink in the lounge area following our meal and as it got late it dawned on us that there was only 5 or 6 other guests in the whole hotel. We retired to our room and in fairness had a really good nights sleep, the bed was comfy, The room was just really really depressing and dark, and not in a characterful way either, poor old carpet, odd down lighters and poor furniture. Really think this should be a Single occupancy Room. Expecting to see lots of people at breakfast which would have explained the "Full" hotel the evening before again completely empty. The thing that's really got me is that if we had been allocated a wrong room changing it should not be an issue if other rooms were available we should have been offered an upgrade which we would have been happy to have paid for. The room we were given was a downgrade which just seems so odd when clearly other rooms were available but just not offered. Really strange. We were told this happens a lot with the bedroom allocations. Perhaps consider adding zip and link beds into your wing bedrooms which will give your more flexibility and easy to sort out if this happens again. We really did have a nice stay at the castle, its lovely, the food is tremendous the staff are friendly. The room move just really ruined the stay. We will stay again but will be more careful to ensure we dont have the same issue. Mr Newman less

Last time we visited was not a pleasant experience, but this time we had an amazing 4 poster room overlooking the gardens. The bed was very high, but comfortable. The room could have done with a sofa rather than two chairs. You could ask for "real" milk for your drinks rather than UHT. We didn't have dinner, but the breakfast was very good in a newly renovated period room. If there's a wedding on, then be aware there could be noise, depending where you are in the building - this didn't really bother us on our visit even though it was warm and we had the window open. It did mean that parking on the front was restricted so there is additional parking round the back. less