Best Western Walworth Castle Hotel

Got to say the staff everyone from the under manager to bar staff reception were amazing my Daughters wedding was excellent from start to finish. Food excellent the place was imaculate. Setting awesome. Loved every minute of it. Only down side was the Manager was rude not very helpful what ever courses the rest of the staff go on he should be on them. Breakfasts also very good. Drinks are expensive only down side. Loved this place. less

Having got engaged here back in 2010 we try and return on a regular basis as we do have fond memories of the place. From arrival to departure all the staff (but particularly front of house) couldn't have been more helpful. We did arrive earlier than the check in time for lunch and reception sorted out an earlier check in and the administration of check in whilst we ate. We did enquire about private dining in the library which was unfortunately unavailable that evening but appreciate we should have booked this in advance so our fault. We booked a castle room (number 19) which had been refurbished since our last visit and we loved it. The only gripe is the shower situation (takes ages to warm up and not very powerful) but appreciate its an old building and plumbing works may be tricky. The bathroom seems large enough for a separate shower and larger bath which would finish the room off lovely.... The evening meal was lovely, we opted for the roast English Meat board for 2 for mains which was massive (we shouldn't have had starters first)! The wine list is good which a range of options and prices to suit. Overall another fabulous stay and Im sure we will be back soon. less

Friendly staff. Poor internet access.code given did not work in room . The shower was ok but don’t put on eco as cold even tho the sign asks you too. Service was good. Sunday roast was as always tasty and value for money. Breakfasts were good with a good selection to choose from. less

Recently stayed here for a friend's wedding and paid to stay in the castle, this was my first mistake! After ascending the 3 sets of stairs we eventually made it to our room. The room (31) was tiny and a very simple bog standard room, something you get in a b & b in Blackpool or somewhere. As we were at a wedding we only had time to dump or bags and get back to the ceremony. By the time the night had finished and we made our way back to our room up all the stairs it was gone 11pm. At this point I went to go to the bathroom! It was TINY! It was that small I could even get on to toilet to use it, meaning I would have to travel all the way back to reception whenever I need to loo. The bed was a standard double! For the £130 I spent to stay here I got nothing for it other than a bad back. The following morning the place had a power cut so couldn't get a shower or make a cuppa tea. This just topped off a miserable night away. I know it's not the hotels fault for the power cut but it is theirs for the standard of room! One last thing before I leave this post the drinks for the wedding party were ridiculously expensive for a double vodka and red bull was £10.20! I won't be staying here again! less

Very polite well mannered staff , was ungraded to a 4poster room at short notice , the lady behind reception ( Susan ) was one in a million very helpful! The food was delicious with a great service. Such a beautiful place to stay would certainly recommend staying here! less