10/12/2018 Debbie G, Bedford, England, United Kingdom
Lovely weekend here, rooms very clean and comfy. Good food. Only criticism is Sunday afternoon staff serving during carvery, wasn't that busy but there were 4 tables near is full of dirty crockery etc... more
Lovely weekend here, rooms very clean and comfy. Good food. Only criticism is Sunday afternoon staff serving during carvery, wasn't that busy but there were 4 tables near is full of dirty crockery etc and stayed like that the whole time we were in there, want to sit down for a drink after the meal and saw 4 men who had been playing golf come in for a drink and they had to clear a table in the bar area before they could sit down. Another man ordered a coffee and was still waiting for it after 20 mins, he gave up and left. Just think they need to make sure that the staff clear tables as soon as one becomes vacant, they should be looking out for this surely. less
DGCC, General Manager at Best Western The Dartmouth Hotel Golf & Spa, responded to this review
Thank you for taking the time to give us your feedback. We are saddened to see your comments regarding the mess on the tables not being cleared away quick enough and that somebody gave up when waiting for a coffee. This is inexcusable and not in keeping with our usual high standard.
We will ensure that your comments are passed onto our Food & Beverage team and that this is something that does not happen again in the future!
We are sorry if this impacted your stay, we hope you will come back and see us again soon despite this.
Sales and Marketing Executive
The Dartmouth Hotel Golf and Spa