Best Western The Dartmouth Hotel Golf & Spa

We rented a self catering cottage, took the family, including little ones. The holiday was great, beautiful location, friendly staff, great spa facilities too. We will definitely go again there was something girl all the family. less

The courses were great, we had 4 days Golf with a mixture of the two courses. Room and amenities were adequate. Food was a bit Nouvelle Cuisine for me but very well presented, breakfast was self service and excellent (loved the sausages). We were a party of around 80 and we dined in the Function room one night. This area is excellent for functions and the band were great. The only real "downer" was the weather which was bad all days....the hotel had no drying facilities for Golf equipment or clothing which was disappointing. Will return to play the magnificent championship course hopefully in dry weather less

Came here 3 times for evening meal during our week away in Dartmouth and it was amazing, the views are great, couldn't fault the baby changing facilities and very baby friendly, wish we had longer so we could experience the spa and pool as well! 👌 less

We stayed at this hotel for two days as part of a voucher deal, and it was extremely good value.Our double room was large and spacious, with a very comfortable double bed,and a good sized bathroom.The staff from receptionist to the dining room staff were all friendly, helpful and made our stay all the more pleasant.The dinner menu was varied and had enough choice to please everyone.Breakfast was of the same high standard and provided an excellent start to the day. less

First the good points. The food was excellent, golf course would have been very good but for the rain making the fairways and greens virtually unplayable, rooms were comfortable. However I found one particular staff member made the visit memorable for the wrong reasons and she thought she ran the show. First we had to order and pay for our evening meal in the early afternoon otherwise we may "do a runner". Given we were staying at the place and just waiting for room allocation we both found the insinuation that we were 'bilkers' quite insulting. Later in the stay I tried to speak to the duty manager(the manager doesn't work weekends we were told - presumably to avoid the weekend guests complaining in person) but this same person refused to get him despite me asking for him by name. I also heard (second hand) of a guest being very embarrassed by being wrongly accused in the spa of not paying for a treatment _ she hadn't had any and the hotel had got the wrong person. I think this is the first really negative review I have had to make but it's this type of incident that can make or break the overall experience.I must say the rest of the staff were fantastic and worked really hard but this one person had delusions way above her ability to deal with the public but the management have put her at front of house and must therefore deal with the consequences. A great shame. less