Best Western The Dartmouth Hotel Golf & Spa

My husband and I visited for a drift away spa day. We've been to this hotel for treatments numerous times and the standard they set in the spa is consistently high. It came with an afternoon tea which we'd give a 3.5 out of 5, the sweet selection was really good but the prosecco was flat and the sandwiches were quite unimaginative. The ladies who did mine and my husband massage and facials were outstanding and very thorough. They really are an asset to this hotel and spa and made us both feel comfortable in these unsettling times. The pool and jacuzzi areas were super clean and we enjoyed the practically empty facilities! We'll be back for sure. less

We booked a room for two nights at this hotel to celebrate my birthday in late August. On entering the room we were aware of a very noisy bathroom extractor fan which ran continuously when the bathroom lights were switched off. We reported this to reception shortly after occupying the room asking when will it switch off, ''in the night'' was the rather vague reply. We reported this problem again early evening this time reception said it will switch off between 9 and 10pm and if it didn't report back to them. The fan was still on at 10.15pm still running continuously sounding like a vacuum cleaner, we tried to contact reception but they were now closed. We made contact with two members of staff who visited our room, agreed the fan was very noisy but couldn't offer another room as they were fully booked. At 11.15pm we left the hotel and drove home as sleep would be nigh on impossible with that fan droning on. Subsequently my wife contacted the hotel asking for a refund but the manager responsible proved elusive to talk to, however when she was finally tracked down she offered another stay at the hotel which we certainly didn't want, just our money back. An email sent to the hotel reception pointing out our complaints has been completely ignored. We have stayed at this hotel twice in the past having a very enjoyable time, however this latest experience has been awful. Suffice to say that was one ruined birthday. less

We visited the hotel in order for my wife to use the spa facilities, have a pedicure etc etc. Unfortunately the steam room and sauna room both closed due to COVID, which is no fault of the hotels of course. My wife enjoyed her swim and pedicure so was happy until we went for some food upstairs. You would think a hotel the size of this and the amount of golfers coming in and out there’d be decent food too. Wrong. The menu was limited with only a few options, we decided to go for the pizzas something that would be easy to prepare fresh. When our £12 pizzas arrived on fancy chopping boards I can almost guarantee they were frozen at the time of ordering, looking very familiar to something I might buy at a supermarket. Either reduce your prices or serve freshly prepared food. less

Stayed in one of the cottages on site and found the location excellent the cottages are well fitted out but seemed a bit spartan probably due to Covid. Hotel building is quite dated but very clean and good Covid precautions in place. The pool is very good and we visited the restaurant twice with our family party including one vegan who was impressed when given her own menu with choices. The menu changed each time we visited and all the food very good. Restaurant staff friendly and service excellent less

Enjoyable stay, although disappointing that more effort hadn't been taken to make up for necessary absence of some facilities (including the entire main bar). For example, it wouldn't take much to install a TV in the only open bar. The golf course is good, playable and a challenge for all abilities. Hotel staff were welcoming and friendly throughout; shame the same couldn't be said about some of those in the golf pro shop. Good covid-safe procedures seemed to be in place with an abundance of signage, but not enough attention was being paid to some of the basics, such as regular cleaning of surfaces (tables, chairs, door handles, etc.). The interior of the hotel is nice enough but the exterior is in desperate need of renovation, with rotting facia boards, broken & blocked guttering and various flora growing from the roofs. less