My partner and I visited the spa on 06/09/19, we had been given a voucher for a Rasul Mud treatment and lunch by friends. We were really looking forward to it, especially as we don't get a chance to h... more
My partner and I visited the spa on 06/09/19, we had been given a voucher for a Rasul Mud treatment and lunch by friends. We were really looking forward to it, especially as we don't get a chance to have much time off together.
We drove over an hour to get there, on arrival the front desk clerk was dismissive and waved us in the direction of the spa. We got into the spa and a young male told us we were booked in for our treatment at 2pm and we could have lunch first, he told us he couldn't get through to the bar so just to go up.
We then went to the bar where we were greeted by a young man who was overfamiliar to say the least, who kept going on about how he and the chef needed a vodka! We had the moules frites which were pleasant enough, the sticky toffee pudding was dry and the service over zealous to say the least!
We then went back to the spa and were given robes and told to get changed and come back to the spa reception for our treatment. When we returned we were taken to the Rasul Mud room by Helen. When we entered she said "oh no!" as someone had already started the automated process and it was in the steam phase. (We were supposed to put the mud on ourselves and let it bake under the heat before the steam phase). Her attitude was "oh well, it's only 10 or 15 minutes in, it won't matter alot". We were encouraged to just go in for the rest of the session but it was too steamy to see what was going on. My partner then burnt his foot on the steam pipe because he couldn't see it!
By this point we were thoroughly fed up and spoke with the spa manager who was seemingly not that concerned that my partner had been injured. Despite being shown the burn she made no attempt to treat it and said she would bring in an accident form. She just said we could rebook the treatment! We went to the pool and jacuzzi for a while but the whole experience had been ruined and we just wanted to go home.
When we left the pool and got changed there was no sign of the spa manager and again it was left to Helen to give us an accident form for my partner to fill out, the spa manager hadn't completed any of it. We were given an envelope with a voucher to come back for the mud treatment and a bottle of prosecco, which seemed slightly like lip service. The women I spoke to in the changing rooms said that they had so many issues with the treatments and poor management of the spa that they now went elsewhere and only used the pool.
The whole experience ruined the day for us, we had so been looking forward to the treat. We won't be returning and we would certainly not recommend it. less