Best Western The Dartmouth Hotel Golf & Spa

We recently stayed at the cottages/lodges at the Dartmouth Golf resort. What a fab time we had the lodges were great, with plenty of room,and all the equipment you’d need for self catering and more. We also ate in the restaurant at the golf club where the food was very good. This was a short break during February half term and was excellent value for money. We definitely will go back as my 11 year old child thoroughly enjoyed himself, and wants to try the golf course next time. Thankyou for a great stay less

The only reason we booked this hotel was because of the Spa. We were willing to be in the middle of nowhere just because of the Spa. There were other hotels closer and near amenities, also much cheaper but we chose this particular hotel over the others because of the Spa. We drove from London. We did not mind the drive, we thought once we get to the hotel we could just unwind. Driving along the country narrow lanes was exhausting and difficult. It also took ages. It became quite dangerous and it got to a point we could not clearly see where we were going. But we told ourselves it'll be worth it in the end.....Big mistake ..... we got to the hotel around 6:00 pm to find out that the Spa was closed. Apparently the hotel did not have anyone to man the Spa so they decided not to open it. The receptionist was very apologetic but we were just upset. We could have stayed in a closer hotel which would have saved us the petrol money and the stress of driving on very narrow and dangerous country lanes. To be told that the Spa was closed was just an insult. Why was our booking accepted if the hotel had no man power to open the Spa? It was raining outside, we were in the middle of nowhere so we had no choice but to stay in the hotel. There was nothing to do and in the hotel there was hardly anyone around. Very depressing situation. We went to our room. The room looked ok. We decided move the duvet and saw hairs in the bed. The further I moved the duvet the more hairs appeared. We called reception and asked if the bedding had been changed and were told that it had so I suggested that someone came to check the bed. When the receptionist arrived we showed her the hairs in the bed and as we remove the duvet completely there were more human hairs...how disgusting....we could not believe that that a hotel would expect you to sleep on the sheets somebody else had slept on. We were moved to another room. What a fiasco!!!! On our return home we complaint to Wowcher and we receive and apologetic letter from the hotel but they were not have to reimburse us for not having used the Spa. This is something I don’t understand. If someone pays you for a service I you don’t provide that service shouldn’t a refund be given? Had we known the Spa was not going to be opened we would have stayed in a much cheaper hotel. Hotels without Spa are much cheaper. less

We took advantage of the Sunday deal. £55 per room includes 2 course meal and use of spa facilities. On arrival we were early and could use the spa until our rooms would be ready at 3pm. We also booked a treatment so we were well chilled by the time our room was ready. The Spa is lovely with nice facilities and the room was excellent. We had a lovely 2 course meal in the evening and the food was superb. The only negative is the door slamming of other guest. I dont slam my doors at home so I wouldnt do it in a hotel. Maybe some signs to ask guest to close doors quietly. less

We visited the Dartmouth spa for a one night stay and spa break. It was my boyfriends birthday and having never been to a spa before we thought we would visit for a nice relaxing time. We arrived to use the spa on the Saturday and were given a towel each but no robe, the spa area was cold so we only stayed 45mins. We also couldn’t use the sauna as it was broken but we only found this out once we entered the spa. There was a leak in the ceiling were a bucket was catching some yellow looking water. Overall we were extremely disappointed by the spa and the break did not serve its intended purpose. The room was nice all though it was on the lower floor so it didn’t get much sunlight but was a nice sized room and served its purpose. The food was very good, the waiters and waitresses were very friendly and helpful, it was about the only thing that made us happy about this spa break. I have contacted the spa but had no response and as a regular visitor prior to this that has disappointed me. I will be giving the Dartmouth spa a miss in future. less

I recently visited the spa for the day which unfortunately turned out to only be 30minutes after both the jacuzzi and pool were freezing. I contacted the spa regarding this issue which I was responded to after a month and rudely spoken to by the managing director who was very defensive about the water temperatures having no empathy what so ever. He informed me that there had been no other complaints, I can see on here and other sites there are similar complaints and also had friends and family visit in the weeks after all who said the same, that they were unable to spend anytime in the pool or jacuzzi because of the cold temperature. I would avoid like the plague, many more spas out there with much better service and a much nicer atmosphere less