Best Western Salisbury Red Lion Hotel

Checking in was easy, the entrance with the vines is lovely. We was advised on arrival we wouldn’t be able to eat in the hotel restaurant that evening as there was a wedding reception, which was fine. Slightly annoying we had to park our car in a public car park behind the hotel, Hubby didn’t like the car not being nearby. We ate out in the city, and returned to the hotel for drinks….staff were Helpful and cheerful…we later requested 2 bags of crisps and only 1 flavour was available. The bar area was tired and slightly run down. Now the room! The room was basic, but reasonably clean. Tea making facilities, Iron and ironing board, tv etc. Bed was reasonable…the room has no air conditioning, so was far too hot in July The room number 73 over looks the main road and must be on route from every local pub….up until 3am there was singing, shouting, traffic, police sirens, and 1 fight. I can honestly say this was the worse night I have ever had in a hotel, if we were staying longer than 1 night, I would requested to move rooms. Due to the noise, only 2 stars….sorry Best Western. less

Lovely room, great nights sleep. Fantastic location and most staff lovely and helpful. Only frustrating thing was having to wait on 4 separate occasions for over 10 minutes on just an overnight stay for the receptionist to finish a phone call before being served, despite another member of staff sitting next to them. They need either more staff or someone that takes the phone calls. When we arrived we were invited to use the back gate to the hotel as had to park in the brown street public car park due to their lack of space, however on leaving and asking to use the back gate the receiption manager Claire said she would ALLOW us to use this exit then did not open it so again we stood waiting. Some consistency is clearly needed. This has tainted my stay and doesn't add up to a AA 4 start service so should be looked at. less

An overnight stay here was very disappointing. Initial mix up over room was sorted out but rather slowly and we had to phone down three times to get any info. New room faced very noisy street. Room very stuffy. Getting new toilet rolls took far too long and milk was off. And the shower was a trickle. less

Firstly, the staff at this hotel are an absolute credit to Best Western. They seem happy, are always pleased to help and you can often hear them cheerily chattering away to each other while they get on with work - while providing excellent service. I would work here! The hotel, though, really let them down. I stay at this hotel for business and so all I want is a good night's sleep and a shower in the morning. Both are hard to come by. The rooms are currently extremely hot, with windows that won't shut or won't stay open. If you are lucky enough to face the courtyard you will be treated to a quiet night - if not, you will have to choose between shutting the window (barely making a difference to the noise) and roasting, or having the window open and being treated to very loud traffic and outdoor noise. The shower is the worst shower I have ever used, including my Mum's weak electric shower, replaced in 1999. Incredibly difficult even to rinse off - I would be better off standing in the rain (if there was any). Really frustrating before a day of meetings to barely be able to get a good wash. If this were a small boutique hotel, I would be a lot kinder about these issues. But Best Western desperately needs to do something about this beautiful hotel and give it a good facelift. For the same price, or cheaper, the Premier Inn provides cool, well insulated, quiet rooms with excellent water pressure at any time of day. Hopefully, Best Western renovates this hotel and allow it to reach its considerable potential - it's already got the staff nailed! less

Stayed here for 2 nights , cant believe they have it as a 4 star hotel , I wouldn't give it 1 star , needs knocking down and starting again , room was tiny with a tiny shower and bed , windows wouldn't shut , carpets filthy . Cant believe its 100 pound a night , at least dick turpin wore a mask! The only good thing about it was the staff very friendly . less