This has to be the most overated hotel with the rudess staff I have ever stayed in, in 50 years of travelling. You would think that due to the sad circumstances that must have affected Salisbury and to the general world wide virus restrictions and clamp downs, that hotels would try even harder and most do in my experience BUT not this one. Its very noisy being next to the main road and a pub, so the tranquil look of the courtyard becomes a different experience when after opening the windows in the evening as their is no a/c or fans in the room.
This was an upgraded room supposedly but despite booked for two there was just one bath towel, and one hand towel and one tiny round soap tablet, several teabags (one of each type) one paper cup and spoon. I was told that during my 3 day stay no staff would enter the room but I was given large plastic bags to keep things tidy I assumed? After checking in I was told that anything required more than supplied there would be dealt with on a as required basis!
I checked in for breakfast after a very difficult night due to the outside street noise and revellers. I asked for a full English breakfast and was given 1 egg, 1 sausage,small piece of bacon, and some tasteless beans oh yes 1 slice of toast, I was not offered any juice although I did see on my exit someone drinking an orange juice. The charge was £10 for this experience inc. tea or coffee. I never went back in my 3 day stay as anywhere is better than that. But on my final escape from 'The Red Lion' I was charged twice for this breakfast but refused a paper invoice for the whole stay at this establishment even though they had printed it out and told although I objected it would be sent, over a week later I have never heard from them again. The younger ladies there are so rude it is like sitcom, they are obviously not trained and nobody there has any respect for the most important consideration the CUSTOMER, just a small point. Parking is a joke there with probably only six spaces available so you have to park next door in the public open car park. I discussed with another client there why there are A.A. 4 stars outside on the wall in the street, is this a fault of the signwriter or perhaps it was once many years ago? Its appalling and goodness knows what tourists from outside the U.K. think of this place, in a most beautiful city that so desperately needs the business. less