Nice hotel excellent location but.....
09/12/2018 apperleyr, Kingston upon Thames, United Kingdom
We stayed two nights in December with friends. The hotel is very old, 13th century but the decor is bright, modern and clean. There is a seperate small bar, a lounge where you can sit and order coff... more
We stayed two nights in December with friends. The hotel is very old, 13th century but the decor is bright, modern and clean. There is a seperate small bar, a lounge where you can sit and order coffee or drinks. We used this as the bar dies get quite full. The dining room is quite large, although we only used it for breakfast as there were many Christmas parties going on and the dining room was full every night. The breakfast is good, it’s a buffet style with pretty much everything you could want. The price of drinks is quite reasonable and the staff are polite and helpful. None of the rooms appear to have air conditioning. Security is quite good as there is a door with a keyed entry number that you need to go through to get to the rooms which are key card locks. There is no room safe.
I think the best thing about this hotel is the location. You can walk to pretty much walk to anywhere in Salisbury from here including the Cathedral, and the market square is literally 100 metres away.
If I had one criticism it would be that on both nights we were there they had a visitor who used their lounge who we could only describe as a bag lady. She had a trolley with her containing all sorts of papers and carrier bags and she positioned herself in the centre part of the lounge and took up 5 seats around a table so that she could spread out her coats on the back of chairs to dry out and various newspapers and other papers on the remaining chairs. She was also quite smelly. She did order food but sat there for the whole evening not talking to anyone but taking up a sizeable amount of space. She did walk like she was drunk but she could have a walking impediment, it was difficult to tell. Despite the fact that there were people standing in this area around the bar as there was no seating available the staff at no time asked her to move to a smaller area or even ask her to leave. We were not sure what was happening here or if she was a homeless person using this hotel to get off the streets for the evening, and it did seem a very strange situation. Would this stop me from going back? I’m not sure, it might do as there are many other hotels also centrally situated. I would have rated this hotel with 5 stars had it not been for this situation. less