02/05/2017 Donald L, Swansea, United Kingdom
I chose the hotel because it was so old. I was grateful though for the lift to our room which I knew beforehand was refurbished in a modern style. Sadly though as in the case of so many hotel rooms it... more
I chose the hotel because it was so old. I was grateful though for the lift to our room which I knew beforehand was refurbished in a modern style. Sadly though as in the case of so many hotel rooms it wasn't that comfortable. The lounge was very comfortable with real fires, high back chairs and sofas, unfortunately the service was poor; we ordered drinks, I was parched after being on the road for three and a half hours but when they did not arrive I went to get them myself from the bar only to find the member of staff was serving other guests. We had a delicious meal in the award winning restaurant but the ambience was ruined as small children were allowed to run around and be as noisy as they pleased while the parents ignored them..... as did the staff. We had a few issues during our stay which were not dealt with to any form of satisfaction. less
William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Donald L,
Thank you for taking the time to post your review. I would like to extend my personal apologies your stay did not fully meet your expectations. I fully appreciate how other guests' behaviour can impact your stay and would like to apologize this had a negative effect on your experience at the Red Lion. We greatly appreciate all of our guest's comments as we strive to improve not only our product, but the services we offer.
I do hope we will have the opportunity to welcome you back to the Red Lion to see the improvements we are constantly making.