My husband and I booked The Red Lion to attend a wedding in Salisbury. We were aware that check-in was 2pm which coincided with the start of the wedding). At the time of booking we were told we would be able to access our room early, which reassured us. When we arrived just after 12 our room wasn't ready but we were told it would be ready by 12.45. At 1pm it still wasn't ready and we were due to leave for the wedding at 1.30. Concerned we would be late, I asked if we could use somewhere to change. I was shown to an office room where I left my bags and clothes and returned to reception to direct my husband. When I went back to the room the door had locked behind me. I asked for a key but was told that room wasn't usually locked and they couldn't locate a key. It was finally unlocked at 1.20pm, by which time, further to complaints from my husband, we had been allocated a room. However reception did not offer to bring my bags up, but asked my husband to collect them!
The hotel is very picturesque externally, but the corridors are narrow and in need of redecoration and signage is confusing. The room was spacious and well furnished, but we were on the outside of the hotel next to a busy road and I found it difficult to sleep, despite wearing earplugs.
The room was very clean and had everything you might need, however the shower pressure was very poor indeed.
Breakfast was from 8-10am on a Saturday morning, which seemed a little early, particularly given they had no lunch service.
Its disappointing that we weren't able to enjoy our stay more. The hotel did explain they had two wedding parties staying that day, but no attempt seemed to have been made to deal with the increase in capacity.
In my view, the Red Lion relies a little too heavily on its olde worlde charm and the service is lacking. less