This is not a four star hotel.
My experience at The Red Lion was not a positive one, firstly upon booking I was greeted with a phone call from a rather stern receptionist demanding documents. ‘No thanks’ for booking my stay at their apparently four-star hotel. Now, I know during this third lock-down, we are only meant to be staying at hotels if you are moving or for urgent work purposes and I was moving. I am happy to provide evidence to a degree, but rather stern receptionist wanted solicitor documents, which as I pointed out had nothing to do with the Red Lion, they are not the government and surely this breaks GDPR rules? I sent her a letter from my new residence about my booking, apparently this was not enough, I still needed more evidence, solicitor evidence apparently. ‘What solicitor evidence’, I probed, she was not sure. In the end I had to get a letter from my landlady. Now, whilst I understand this isn’t ordinary times, this could have been handled with grace, isn’t this a four star hotel, shouldn’t reception been a bit polite?
Anyway, I finally got into this four start hotel, unfortunately lifts were not working and the hotel had blocked off the easy entrance to my first floor room for staff only (why do staff get to use the easy entrance?), which meant I had to carry four heavy moving bags through a rat warren to get to my room, when I could have taken one flight of stairs directly from reception to my room.
My room interiors were fine. However, on further inspection the window was broken and kept opening, I noticed that there was a coffee stick system being used to try and jam it closed, but this did not work and it kept on opening. My lovely neighbour upstairs was also very loud, lots of loud walking very early or late at night and my lovely neighbour liked to play his TV very loudly, it was so bad one night that I had to call reception to ask them, to ask him, to turn it down. I was greeted with the same stern receptionist, who wanted me, the guest to go and ask him to turn it down, apparently it was too awkward for her to ask. Eventually I persuaded stern receptionist to call my neighbour!
Breakfast was also a bit hit and miss, some mornings there was no yoghurt, fruit or sauces and on my last day no muffin.
To top it off, on my last morning, I received an email at 10:30 accusing me of running off without paying my bill. I was still in my room packing and check-out was at 11:00…. less