Stayed here for the first time to attend a function. Great friendly staff at check-in, real personalities. Nice room on 3rd floor, really impressed; good fast and free wifi. The spa and pool was very good, although the service in the spa reception/bar was a bit slow and amateurish. Lovely lady but pretty clueless about the till. Had a meal afterwards and the food was excellent (once she'd figured out where it all was on the till).
Breakfast was not good I'm afraid, the teenage staff were friendly but clueless. No welcome at the door, vague waving of the arm and "sit anywhere" when I found someone, had to ask for things 2 or 3 times, and it wasn't busy.
Main issue was the plumbing. The shower in the room was really weak, not enough pressure and a basic failing in an otherwise ok hotel - it's one on the few things I remember from hotels is whether you get a decent shower. This one looked the part, with a trendy square head. But it was too low to stand under so had to be angled, but the water pressure wasn't strong enough to force the water at an angle, so it was a bit of a cold contortion job! The plumbing sounded dodgy too, lots of clunks and groans. From a number of comments on here that sounds quite common, so sort it out Yew Lodge!
If we have to be in the area again and the big hotels are full, I'd stay here again just for the spa. Otherwise probably not, unless they fix the plumbing! less