We stayed at the hotel and had booked a room with 12 days parking prior to departing on holiday from East Midlands airport. At first our room appeared suitable and to be fair was clean, however it was unbearably hot and there is no air-con. We were also situated on the 2nd floor and found that the windows have no safety catches on to stopped them being fully opened, therefore we recommend that families with small children check as it would be easy for a small child to climb on the back of the sofa bed and fall from the window.
When we checked out at 5am, we were greeted with very drunk people in the waiting area near the reception building dens out of duvets and fondling each other, this was highly inappropriate for anyone let alone those with children, the staff didn't seem bothered. Upon leaving I was given an envelope to put my car key in (more on this later), and given a keyring with the number to call when we returned to the UK to be collected and brought back to the hotel. The transfer to the airport was fine and the driver friendly and helpful.
Upon returning to the UK I called the number provided to arrange transfer back to the hotel to collect our car, it rang 4-5 times before someone picked up and then hung up, I tried 5 more times and the same thing happened. We met two other couples and they were experiencing the same problem. I decided to search for the hotel main number and surprise surprise it was answered straight away, I was informed that a taxi had been booked and that would return us to the hotel. The person who answered also asked me if I had left my keys, I informed them that I had and he asked for my name. After 20 minutes we arrived at the hotel and again I was asked if I had left my keys, I said yes and was asked "are you sure", again I confirmed and told the person that I had given him the key. After 5 minutes of searching I was again asked if I was sure I had left my key, again I highlighted that I had given him the key. Another 5 minutes passed of the member of staff searching through different boxes, he finally found the key. It appears that there is no system to manage the keys left with them. less