Myself and 21 other ladies booked a package for an overnight spa break. This included use of the 'spa', a 25 minute treatment, lunch, dinner and breakfast the following morning. In short, the only rea... more
Myself and 21 other ladies booked a package for an overnight spa break. This included use of the 'spa', a 25 minute treatment, lunch, dinner and breakfast the following morning. In short, the only reason I have given the review a 3* was for the attentive and friendly staff of the hotel and restaurant. Unfortunately the same cannot be said for Reeds Health Club and Spa.
I could write pages on our bad experience in the Spa but here’s the lowdown:
• The Spa is not big enough or has the facilities to cater for a large party plus other regular people coming in (seating, beds, treatment rooms)
• Facilites included: pool, jacuzzi, steam room, sauna room and two foot baths
• The booking system for treatments appears haphazard and our schedule was given to us on a scrap of paper written in pencil
• 3 of our party booked extra treatments before arrival and were told on the day the slots were no longer available because the therapists ‘needed a break’
• Lunch was sandwiches, a bowl of fruit and a scone. One of our party is a coeliac and received two slices of ham and a side salad.
Due to the spa staff getting confused over treatments (which ended up with one of our party missing her treatment - we had not received our times by this point), we were given a complimentary drink to compensate - thank you!
However, there was little communication/planning by the team as we asked for more cream and jam for the scones as there wasn’t enough. We also had to ask for the drinks that came with our lunch. We explained to the lady serving us that we had booked the package that advertised wine with your lunch (as per their website). She said we had already had our drinks (the round of complimentary drinks) and continued to say the gentleman who had given us those ‘would be in lots of trouble’. We asked her to double check with the gentleman/the manager, as we had understood the previous drinks to be separate of the lunch drinks. She couldn’t cope with this simple request and had a meltdown, throwing the paper and pen at our group yelling ‘take the order yourself!’.
This is obviously completely unacceptable in any circumstance especially when there was zero negativity from our party over the matter of drinks. She continued to the staff room collecting her belongings still yelling about our group saying that she ‘had been running after us all day’ (we’d been there an hour and a half) and ‘all she’d done was fetch jam for us’.
The manager of the Spa came and apologised profusely for her behaviour quoting she had ‘chest problems’ and had worked there for 12 years. Her outburst was both unprofessional and unprovoked. The manager and gentleman who had originally seen to us, were able to get our drinks quickly and efficiently.
Our treatments and afternoon continued with no further outbursts or resignations of staff members. I had the neck, back and shoulder massage, which was good. The therapist was skilled however I noticed that the towels on the bed were not changed as I left and was simply re-made.
Dinner was a different experience all together. The manager of Marcos greeted us warmly and sorted us a seating area in the bar for all of us. Drinks were more on the expensive side with a cocktail averaging around £7-£8 and a bottle of prosecco at £28. We had a private function room for dinner and our three-course meal was presented well. The food was cooked nicely, however I saw the menu later on and saw the food was quite expensive in the restaurant. Luckily for us this was included in our package. Our waiters were friendly and funny. They regularly came to take our drinks orders and were efficient with our food order.
All in all, not a bad hotel. The first floor where you enter has been spruced up, other floors and rooms are dated. The toilets on the second floor were dirty and not cleaned regularly. More on the expensive side in terms of drinks and food. Avoid the spa at all costs if you have more than around 4 people in your group. less