Best Western Plus Grims Dyke Hotel

We stayed in the Lodge building of this lovely hotel for one night. Sleep wasn’t great but the facilities were excellent. We had a bit of a problem that was very professionally dealt with by the general manager Philip Jenkins, for which we would like to say a big thank you. less

I stayed here with my family and fiance on 1st November for one night and I can't say I was blown away by it. My impression on the hotel was already tarnished by the fact I had been given false information by not one but two members of staff which resulted in me having to make several calls to try and resolve the issues which caused me untold amounts of stress at an already difficult time. When we arrived at the hotel I was a little bit disappointed at the fact we were put in the Garden Lodge as apposed to the actual house itself which I thought we were staying in but that's neither here nor there. The rooms were comfortable and clean but again I don't think they reflected the grandure of the hotel its self. I was also very disappointed to find that breakfast was not included considering how much rooms are here and if we wanted breakfast it would be a further £12 a head. I don't think I'll be staying here again which is a shame because it's in a beautiful location less

We found the events coordinator extremely helpful and attentive as we prepared for our event. The beautiful historic room was the perfect size and layout for our family celebration, which was to welcome our adopted daughter into the family. Our event was a mixture of children and adults, which the waiting and kitchen staff did well to accommodate. The children ate first and my request for a plate of vegetable sticks was agreed to.....so the children were happy, healthy and well fed! They could play and dance whilst the adults took their time to choose and then eat their food. All of our 20 or so guests enjoyed their food, the only negative was there were a lot of wines missing of the wine list. The venue and the grounds are really beautiful too and the kids loved exploring them during the day, which added to the pleasure for us and all of our family/friends who joined us. We stayed in a garden lodge family room, which was really well presented and a good size. less

We came for a friend's 60th and stayed 15 mins from Harrow on the Hill. It was so clean and comfortable with a massive bed. Breakfast is pricey and we paid extra for room service but really enjoyed it and there was a very big breakfast selection. less

Personally I couldn't Recommend this Hotel enough,Its Location and Grounds, So close to London,make this a real Gem,the Staff are very Genuine and will do there utmost to make sure that you have a Great time, My Partner and I Got Married here on Saturday the 3rd of November at 1pm, I Can't tell you how Grateful I am (WE ARE) To the Management, and Staff for making it a Truly Stunning Experience,a Magical memory for those who were part of our Wedding Party, Superb Food,Drinks.....Meticulous Organisation and,Smooth Transition from Room change, to Room Change...Fabulous Seated Wedding breakfast (Gorgeous) Hot food...VERY well organised service, Polite and prompt,And sadly my Brother in law was taken ill, shortly after the Wedding Ceremony, What can I say except a Huge THANK YOU TO THE DJ(Roland miles Smith) Trained First Aider, Katie Dines,And Kevin (Duty Manager) Running our Wedding day, Superb Support and Organisation,handling of the Situation with Smooth and Calm actions, SO VERY PROFESSIONAL,THANK YOU ALL SO VERY MUCH ,FOR YOUR SERVICE, AND SUPPORT, it was Outstanding....Russell and Angela Nicholson xxxxx less