Birthday Stop Off with Mixed feelings
02/02/2016 StudentWanderer2015, Manchester, United Kingdom
We came here as a place to stay after visiting Harry Potter World for my birthday. The view, rooms and facilities were absolutely fantastic. Unfortunately, When we arrived there at 3pm the rooms we ha... more
We came here as a place to stay after visiting Harry Potter World for my birthday. The view, rooms and facilities were absolutely fantastic. Unfortunately, When we arrived there at 3pm the rooms we had specifically request due to my father being disabled were not available anymore due to mix up with rooms. This led to my mother having to sleep on a pop-up in the same room as my sister, while my father had to sleep on his own in a separate room.
The staff at this hotel are a very mixed bag. The lovely Irish lady at the bar was truly FABULOUS! We went into the bar for food and she was nothing but accommodating with our very picky food order. She also was funny and paid a genuine interest into our trip to Harry Potter World. We had a lovely night sleep but that is where the magical journey ended. We got up for breakfast and went into the restaurant. The Red haired waitress was rude, abrupt and quite frankly not a very nice person!! My sister's food order came out wrong and by the time they had brought the correct food out everyone else had finished eating. There was no apology. I then politely called the waitress over to ask if my father could have another coffee at which point she put her hand up to me stating " I'm busy, give me a minute." Although I found this incredible rude I brushed it off as I know front of house work can be stressful but there was only two other tables in the restaurant and she never came back to the table to ask what I wanted.
All in all a beautiful venue with comfortable rooms however SOME of the staff need an attitude check. less