The building is tired, the hotel poorly run. Heating inadequate in the bar, bar staff were cold. Bathroom lighting on a sensor, you have to wave your arms every 2 minutes to keep it on. We have stayed... more
The building is tired, the hotel poorly run. Heating inadequate in the bar, bar staff were cold. Bathroom lighting on a sensor, you have to wave your arms every 2 minutes to keep it on. We have stayed at the hotel over the last 15 years, never recognized or welcomed back. less
Gloves38, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear nicholeelisec, thanks you very much for taking the time to complete your review in TripAdvisor in addition to the guest survey you have already submitted. Thank you for your feedback, whilst very sorry we did live up to expectations and are disappointed by your review I do appreciate you taking the time to share your experience.
It's perhaps a pity you haven't mention in the review that you arrived at the hotel at around 10am wanting to check straight in (we had been full the previous night and check-out time isn't until 11am) but after settling you in the bar lounge for a coffee the team managed to juggle allocations and offered to upgrade you into a Garden Lodge Suite, at no extra cost, which you accepted and checked in before 11am.
Your guest history shows you last stayed at the hotel in the 2017 so I apologise if no-one remembered or recognised and sorry you feel I run the hotel poorly - it would be great to meet in person next time you stay.