Best Western Plus Grims Dyke Hotel

We have visited the Grimsdyke for many years. Its a hidden gem and you will be guaranteed a very warm welcome. We recently chose this venue to host an afternoon tea for a large number of nurses as a celebration of their contribution to the NHS and local community. We enjoyed an amazing spread of cakes, eclairs and scones. The gardens were beautiful and the staff were attentive, kind and keen to help. We were served by Reece, Horatio, Daniel, Annemarie and Marius who were more than attentive and really upheld the values that make the Grimsdyke so distinctive in service and hospitality. less

My wife and myself stayed here as we were going to a wedding in Harrow. My wife was in in a wheelchair due to an injury and while the disabled facilities are not perfect the staff were very friendly and helpful and made or stay incredibly enjoyable. So much so we extended our stay by an extra night. We were in a ground floor garden suite and would totally recommend both the room and the breakfast in the room. less

Booked this hotel via hotel.com. Gave me a call at night time, and told me the room is not available. Then they just give me a wrong phone number to call, and i told them the number the you gave me is not working. Could you please give me another phone number to reach hotel.com customer service so I could I confirm the cancellation. Then they just give me an USA number, and ask me to give give them. I refuse to do so. Why should i make this international for confirming the cancellation. Then the hotel ask me why did you book our hotel, while we they are full booking three days ago. I was so surprise with this man attitude, as it sound like the they are victim, and I should get blame because I chose to stay in their hotel. I told this man, I just need a local UK Number, to call for confirm the cancellation, and you should not give me a call without having all information ready to solve this issue. Why should i got blame in this occasion,shouldn't I got some help from these people! Unacceptable customer service, rude people with no manner. Seriously not helpful, less

Another fabulous stay at one of our favourite hotels....great service, lovely hotel and beautiful grounds. This time we bought tickets for HMS Pinafore and dinner. Such a good night. Will be back, and wouldn't hesitate to recommend. less

We spent a night at the Grim's Dyke to attend a family do in the area and absolutely loved the place. OK it is not uber modern but it has a charm and atmosphere that is quintessentially British . The building itself is beautiful both inside and out - check out the ceilings and fireplaces - and the gardens are superb. Take the time to have a walk around the woods and gardens, you won't be disappointed. The staff were friendly and efficient, especially the lady on reception who was lovely and kindly arranged our taxis for us. We didn't have the chance to eat here but we did have a couple of drinks in the bar and the prices were very reasonable. We would be more than happy to stay here again and recommend it to others. less