Such potential; patchy service - but dog-friendly.
The hotel is in a lovely setting, a beautiful building, but is tortuous to get to and from, despite it's proximity to Exeter and Dartmoor and A38. It's also a bit tired, could do with a refurb. Rooms ... more
The hotel is in a lovely setting, a beautiful building, but is tortuous to get to and from, despite it's proximity to Exeter and Dartmoor and A38. It's also a bit tired, could do with a refurb. Rooms were furnished with rather cheap-looking 70s-style unmatching furniture. Functional and comfortable enough, but not even quaint.
The staff are very friendly and helpful, until you want some breakfast. We were practically ignored at breakfast and watched as others arrived, were served and left while we waited and waited and waited for service. There simply isn't a reliable or efficient system to ensure everyone gets good, consistent service. Also buffet items were not restocked with any efficiency or order, which added to the irritation.
We had an issue with our room, which was clearly one of the less sought after ones, a bit cramped and dingy (Room 12): some scaffolding appeared outside the window, making it even darker and dingier. We didn't complain, just mentioned it in passing, but we were moved to a lighter courtyard room the following day ('lucky' we were staying for 3 nights, so only had 2 in the dark room) and that happened very smoothly with no fuss and a lot of apologising, so that was OK.
Since the hotel is very... remote, we wanted to dine in on our first evening. The vegetarian menu was very very limited BUT the chef offered to make us a vegetarian curry which wasn't on the menu. We accepted and it was very good. It became a special and was apparently popular with other diners. There's a moral in there somewhere... but we were grateful for the thoughtfulness and willingness to accommodate.
We did have a great time during our stay - spent a day on Dartmoor, had a lovely walk along the Teign Valley and up to Castle Drogo, and from the hotel we.walked up to and around Haldon Forest. less