Tremendous staff - high-quality, friendly service
10/10/2017 Nic C, Lutterworth, United Kingdom
Having been called to Exeter hospital for a family emergency it was Friday evening by the time we even started to look for a nearby hotel that could accept the two of us and our dog for an indefinite ... more
Having been called to Exeter hospital for a family emergency it was Friday evening by the time we even started to look for a nearby hotel that could accept the two of us and our dog for an indefinite stay. From the minute we called the LHCH the staff were absolutely fantastic. The lady on the phone explained that they were a bit difficult to find and offered directions and, learning of our situation and that we hadn't eaten all day, offered that we'd be able to get something to eat even if we arrived after chef finished at 8:45pm.
Don't be put-off by comments about having to use a rough farm-track. Instead, follow the hotel's instructions of following sat-nav to the village of Ide and then simply taking three lefts on perfectly normal country lanes all the way.
When we arrived, Tommy happily showed us three possible rooms in which we could stay with our dog and recommended which would be the quietest. He then ushered us to get something to eat before the kitchen closed saying that we could choose our room and "move in" afterwards. The bar was buzzing with good-natured locals and we enjoyed a much needed pint and wholesome food from the bar menu.
We were concerned that mobile phone service seemed a bit scarce but Tommy immediately said he'd be staying at the hotel overnight so to give the hospital their landline number and he'd come and get us if there was a call during the night.
At night the hotel is lovely and quiet, we fell asleep to only the sound of an owl. And in the daylight of morning we saw just what a fantastic setting the hotel has, with lovely gardens looking out to endless rolling Devonshire countryside - something we enjoyed even more on Saturday evening with a quiet pint sat on the bench at the top of the garden.
We ate from the restaurant menu on Saturday evening and that's the only reason this isn't a 5* review - £20 for a small chicken breast floating in a sesame seed broth?!? C'mon chef.
We ended up needing to stay for two nights and received this quality of helpful, friendly service from every member of staff throughout. Congratulations and thank you to you all for achieving both a standard and style of service that many far more expensive establishments should envy - you brought moments of ease, comfort and relaxation to an otherwise very difficult weekend. less