Hotel pretty good, location excellent - shame about restaurant opening hours
29/09/2018 David H, Plymouth, United Kingdom
Last night, shortly after we arrived, I was ready to write a terrible 1 star review of this hotel. However in fairness the hotel itself is really pretty good, the staff are helpful and friendly and on... more
Last night, shortly after we arrived, I was ready to write a terrible 1 star review of this hotel. However in fairness the hotel itself is really pretty good, the staff are helpful and friendly and on balance I think the 3 star rating is fair given the problem we had getting food once we arrived.
Our room was spacious and comfortable however the shower wasn’t up to much, a little weak! There was a great big TV in the room and generally we had everything we needed.
However the hotels location is fairly remote (which is exactly what we were looking for, not a complaint) and after a long drive we were looking forward to some hot food. We arrived just before 9pm only to discover that the restaurant closes at 9pm and last orders were 8:45pm.
No matter - we can just order room service. However unlike any other large hotel I’ve ever stayed in, there were absolutely no hot food options available 24/7. The only options were cold sandwiches - no soup, not even a bowl of chips let alone pizzas or burgers or other simple things. Nothing, no other options.
Now this is a large hotel, on a Friday night in a remote location as previously mentioned. There are no other options and despite calling Dominos and begging them they wouldn’t come and deliver here.
I should probably also mention that my wife is pregnant and needed hot food! On top of that we’d been in the car for many hours and as a result, I had to get back into the car and complete the 40min round trip to the nearest Dominos so that my pregnant wife could eat something - despite the fact we’d booked into a hotel which we believed would have all the facilities we needed. This isn’t a travel lodge or premier inn etc and given the beautiful rural location right on the gateway to the south west, they hotel must know that many of their guests will arrive fairly late? Anyone traveling from north or Birmingham or East of Reading leaving after work on a Friday simply isn’t going to arrive in time for dinner!
So whilst the staff were very friendly and the room was very nice and the breakfast (which was hot!) was also very good - I can’t in good consciousness rate any higher than three stars. They completely failed in their responsibility to provide a comfortable stay.
I see that there are many reviews mentioning narrow lanes and country lanes. Yes - however this is Devon and it’s in a beautiful location... that’s what you get. As it happens, the roads are not narrow at all, single track yes but we drive a large car and there is plenty of room, you’re not dragging your wing mirrors along bushes. There are plenty of passing spaces and good visibility. The roads in both directions (yes I had to use both!) are absolutely fine. less