Food Poisoning and Slamming Doors
18/11/2015 Kubda301, Frederick, Maryland
When checking in we requested a room far from the wedding party and were assured that the wedding was at the other side of the hotel. Imagine our surprise to be placed next to the bride and groom's r... more
When checking in we requested a room far from the wedding party and were assured that the wedding was at the other side of the hotel. Imagine our surprise to be placed next to the bride and groom's room which seemed to be used for a transit site, doors loudly slamming from about 10:15 PM to 3 AM..... this after my traveling companion was dreadfully and repeatedly sick after eating at the hotel restaurant. Hotel staff was totally dismissive, saying that they had served a good deal of food the night before without others having a problem. less
lordhaldon, General Manager at BEST WESTERN Lord Haldon Country House Hotel, responded to this review
Dear Kubda301. Thank you for your review of our Hotel. We spoke with you on the morning of your departure where you raised the issue of noise during the night and your travelling partner becoming sick. As mentioned on arrival, a wedding was taking place during your stay and we had decided to move you into a room that was on the other side of the hotel, away from the function room, instead of the room you would have had directly above the function. Unfortunately we cannot control noise during the night from guests going to or from their rooms, we do however ask guests going up to bed late at night to go quietly and respectfully, without disturbing others. We can only apologise if this was not the case. With regards to your claim of 'food poisoning', we had served well over 100 guests that night including yourself and have since had no other complaints. We advised you to seek medical attention asap, which you did not. Instead you demanded a 'substantial reduction' on your stay. We offered you a reduction on your bill which you dismissed and then threatened to leave a bad review on tripadvisor.
You have not provided any medical evidence to support your claim of 'food poisoning' . I would also like to point out that yourself and your sick travelling partner both enjoyed breakfast with us that morning, and thanked us for helping secure you a good deal on your onward accommodation.