Could have great potential, but......
10/07/2018 pasdechatUK, Oxfordshire, United Kingdom
The Best Western Lord Halden Hotel is an opportunity lost. Lack of signs when trying to find it in a maze of country lanes, is straight away a big minus. When you eventually locate it, it is set high... more
The Best Western Lord Halden Hotel is an opportunity lost. Lack of signs when trying to find it in a maze of country lanes, is straight away a big minus. When you eventually locate it, it is set high up in attractive grounds with gorgeous views.
The rooms are pleasant, but desperately need air conditioning. Stayed at the start of the heatwave and had to ask for a fan as the room was so hot. What it must have been like in the peak of the heat does not bear thinking about. Air conditioning is taken as given these days. A shock to find none.
Why on earth has a lift not been installed? The several flights of stair were steep and narrow and we saw an elderly couple request assistance, but told no porter. Another guest helped!
Serious lack of staff. On the first morning, an assistant manager was waiting tables, and only one chef was cooking. But, the full English was worth the wait. All locally sourced food. The best part of the stay.
Cleanliness was another problem. The room was dusty, and not vacuumed until I requested it. Fluff by the bed betrayed its lack of cleaning. Also, the drip tray under the milk dispenser in the breakfast buffet had dried milk spills that were there for two days.
Evening meal were poor. Soggy fish and overcooked chips. Very large portions, but that did not compensate for dreadful cooking. Complained, and had the main course removed from bill. Desserts really good. Excellent Sticky Toffee Pudding. Strange.
This review is done to try to show that a hotel that has great potential to be a really good country house hotel, is being completely let down. Booked it because it was a Best Western, and have always found the chain good value, but this needs serious reorganising to exploit it's
considerable charms. I hope it gets the attention it demands.