Best Western Exeter Lord Haldon Country Hotel

We certainly didn’t find the ‘hidden gem’ described in previous reviews. We were greeted by a ripped leather sofa in the lobby on arrival and the underinvestment in the property was a theme throughout our stay. The heat was broken the whole three days, the carpet in the hallways looks 20 years old and grubby, and the furniture in our room from another era (not in a good way.) The front desk staff and some of the waiters were lovely. So helpful and welcoming but they were let down by poor service from two long serving waiters who were inattentive and rude. When we reserved our room the online restaurant menu was appealing but when we got there the menu had been changed to a more limited more pub grub style menu. The chefs did cater to our friend’s allergies and produced some very nice food for us but that was only through special ordering and not what was on the menu. I would expect some locally sourced Devon produce to be offered on the menu but there was nothing like that at all. So lovely staff, let down by underinvestment and some underperforming colleagues. less

A 1-night stop here to break up a long journey...what a find! Taking time and care to drive around 7mins along single lane roads, the open garden and huge tarmaced car park awaited. As did a friendly welcome, Rewards points/gift offerred without my asking. Excellent deluxe room, with comfy bed, sofa, huge bathroom with large bath, walk-in shower and twin washbasins. Everything immaculate, spotless. Large dinner menu with specials. I chose soup, coq-au-vin and a naughty pudding. Excellent friendly service, spacious dining room and fantastic value for money at £25 for the 3 couses - a guest rate. Breakfast was excellent too. Overall, the Lord Haldon looked like it had undergone a majour refurb recently? Everything clean. All staff wonderfull. Idyllic location. Peace, peace, peace. So, I'm looking forward to returning in the Spring for a short break. The sheltered courtyard and patio seating areas look o-so tempting. And the garden - really, they have a gardener looking after it for only one day a week? - was a real treat, and so colourful for the time of year. There are 2 tiny steps up as you enter the reception area, and some flights of stairs inside. Location is excellent, so peaceful. What a good night's sleep I had. Well worth the few miutes' drive off the A38. less

Excellent stay would highly recommend to anyone lovely hotel . We attended a wedding which was lovely , staff great , rooms very good We will visit again for sure We were made to feel very Welcome .... less

We chose this hotel as it was dog friendly. The room was far better than we had expected, considering it was one of the six dog friendly rooms. The staff were great and the food excellent, particularly the breakfast. We stayed on a Sunday night and the room rate was very competative. The only negative was that the room was too hot. less

My wife and I stayed at this property on our way to Cornwall for a short break. The hotel is located to the south west of Exeter by around 5.5 miles. After a winding countryside journey, the single lane driveway to the hotel could do with a bit of attention, beware the bumps and potholes? On arrival, the vista opens up with glorious views to the east towards Clapham (Devon) and beyond. Reception staff were extremely welcoming and our check-in was very swift and thorough. All bedrooms are located on the 1st or 2nd floors accessed by a steep and narrow stairway. Please note there is no lift. We felt that our dinner, bed and breakfast deal was very good value for money. The food was good, service excellent, all staff very friendly and helpful and our stay was extremely enjoyable. less