Best Western Exeter Lord Haldon Country Hotel

Looking at previous reviews, I must have visited this hotel when all of the 'fantastic' and 'friendly' staff were on holiday. I found some of their temporary replacements to be cold at best. During my four day stay, reception did not look up at me once let alone say hello. Even on check in the receptionist avoided any eye contact. I made a point of saying hello every time I went past reception in an attempt to cultivate a response. To no avail. I must say though that there was a younger girl and chap working the bar on one of the evenings who were very friendly and professional. They are a real asset to a hotel otherwise bereft of personality. Service aside, the hotel is in a wonderful location if you can find it. Food is ok. Rooms and corridors are tired and a little shabby. less

Lovely hotel set way into the countryside; with views to boot. Rooms were small and a little dated but this fitted the character of this property. Staff were friendly and the restaurant and bar (although small) met all of my needs. I would make sure you plan your route into the hotel. If you follow sat nav (woops i did) it took me along a farm entrance and my car took a beating. Lovely hotel in a lovely setting. less

There are lots of positives about the Lord Haldon - from the outside it has lovely grounds, beautiful countryside views and lots of parking. Once inside the hotel, the positives continue - staff were all very friendly and attentive and the food, (room service meal and breakfast) was high quality and efficiently served. The upgraded rooms were fully booked, so I had a standard room (number 35) which was spotlessly clean with a comfortable bed and at the end of the corridor so nice and quiet. A few negatives - my room was quite small and felt a bit basic and the bathroom was very dated, but functional nonetheless. The wi-fi was also very difficult to access. However when you factor in the very reasonable room rates, overall I would definitely recommend the Lord Haldon and will certainly visit again. less

Recently got married here and stayed 2 nights. Wedding was amazing from start to finish with the help of the wonderful staff. We had a beautiful room with lovely views. The hotel was very clean and the food was excellent. Special thanks to Ruth , James and Tommy who helped to make our day go without a hitch. less

Recently stayed 2 nights for a friends wedding. Great surroundings. Lovely room. Very clean. Great Food. But most of all amazing staff, especially James, Tommy and Ruth. Who went out of there way to help in any way they could. Would not hesitate to recommend this hotel. less