Comfortable but not much character
27/09/2019 travellover564, Evesham, United Kingdom
First impressions count, and the lobby is not attractive nor is the small seating area. The hotel has a very good position but it is not a character hotel. We were glad the weather was fabulous and ... more
First impressions count, and the lobby is not attractive nor is the small seating area. The hotel has a very good position but it is not a character hotel. We were glad the weather was fabulous and we could take advantage of the small terrace area with sea views but, if the weather had been wet there was nowhere we would have wanted to retreat to other than our room.
We were 1/2 an hour early but we were not allowed to check in until dead on the dot of 3 pm, when we were shown to a standard room which looked on to a wall and a roof, very depressing. It cost us £40 to upgrade to a superior room, with a sea view, for the two nights. The lovely view was somewhat marred by dirt on the outside of the window. If this is because it is inaccessible a swivel window would be a good idea. The room and bathroom were both well-fitted, and they were large and very comfortable.
The dining room overlooks the car park. This view could have been softened by flower tubs but the paved area we were looking out onto did not have even one pot to distract you from the view of rows of cars. However, dinner was really lovely - the hotel has a very good chef. The bar staff, and dining room staff, are excellent, and an asset, especially Luis the head waiter.
Unfortunately, we didn't feel the same about the cooked breakfast. It came swimming in beans and the food seemed to have just been "plonked" haphazardly on the plate. The egg white looked yellow and oily. All this is easily remedied: for instance, serving the beans in a small ramekin would certainly help. The cold breakfast buffet was very good and appealingly laid out.
This is a comfortable hotel but we were glad we were blessed with good weather. We didn't see the cabins, which we believe are very good, neither did we use the pools. less
Phillip1985, Manager at Best Western Beachcroft Hotel, responded to this review
Thank you for taking the time to leave some feedback. I will urgently address some of the points raised and action these for the benefit of future guests.
It would be great if you could e-mail me your room number so that we can address your room comments (firstname.lastname@example.org)
My apologies that breakfast was not on par with dinner, again we will take your feedback on board to improve our product for the future. I will also liaise with our gardener to ensure that we can improve our planting and outloook from the restaurant.
I will share your feedback with Luis, I am pleased he was able to look after you so well.
I look forward to hearing from you further by e-mail. Once again please accept our sincere apologies that everything was not as perfect as it should have been. I do hope you will consider returning to the hotel in the near future so that we can provide you with a more enhanced experience.