Shabby ( don't confuse with shabby chic !!!)
20/08/2016 prettybella, Northampton, United Kingdom
Very disappointed with this hotel, cleanliness lets the whole place down. The hotel looks tired but I can look beside all that if the place is clean, hotel staff very polite and courteous but sadly th... more
Very disappointed with this hotel, cleanliness lets the whole place down. The hotel looks tired but I can look beside all that if the place is clean, hotel staff very polite and courteous but sadly that wasn't enough.
The bathroom was superficially cleaned so was the rest of the room as we found out later. There were bit floating in the toilet ( won't be too descriptive here), short hairs around the toilet, God knows where they come from, opened shower gel sample next to the shower, so how can one clean bathroom and leave all this behind???
Previous occupant of the room left a shirt in the wardrobe which was still left in there, also when we settled for bed we found a day pass from the 18th of August under the duvet, bare in mind we checked in on the 19th....so there's the question again, how clean was the bed???
In the morning after a shower noticed the towels ( or should I say sandpaper) were stained and had a musty smell to it, also not exactly white, more like grey, nevertheless the colour is not the point! The smell and the stains that bothered me.
Informed reception at checkout, must admit the lady at reception offered a refund but as I'm expecting I was really struggling with my emotions as was so upset about this experience , didn't want to burst out crying in front of other customers and we left.
We go quite often to Felpham as we have friends who live there but this hotel left a bitter taste in my mouth at the moment, a word of advise? Give your cleaning team extra training!!!!
Phillip1985, Manager at BEST WESTERN Beachcroft Hotel, responded to this review
Thank you for reviewing our hotel and for some of the points raised.
Myself and the housekeeping team were terribly disappointed that you did not have a pleasant stay with us. We are meeting with the housekeeping department to run through the points highlighted in the review.
We have already created some new ideas on how we can ensure that further guests do not suffer similar experiences. We do try to meet half yearly with each team in the hotel to ensure that we are all working towards guest satisfaction and providing a better than anticipated level of product and service for a three star property.
My colleague who you met on reception when departing from the hotel advised that we would have provided you with a refund as you were not completely satisfied, we do try to ensure that guests highlight any concerns immediately to the team so that we can do our best rectify any problems encountered.
Following lots of regular positive feedback I am sure that you will appreciate that your experience is not the standard that we want to portray to guests who visit our hotel.
We hope that you will find time to visit Felpham again in the future, and possibly consider staying with us once again at the Beachcroft.
If I can provide you with any additional information, please do not hesitate to contact me.