06/09/2020 380katarzynak, Leicester
Have just returned from an overnight stay at Grims Dyke. Set amongst attractive woodland, this hotel is in need of some refurbishment. Our room ( ‘Dauntless’ ) was rather unloved, with exposed raw plu... more
Have just returned from an overnight stay at Grims Dyke. Set amongst attractive woodland, this hotel is in need of some refurbishment. Our room ( ‘Dauntless’ ) was rather unloved, with exposed raw plugs on the wall and shabby decor in the bathroom. A simple mirror, or painting to cover the area above the television would help! ....would show that someone cared! So much of the furniture around the hotel needs restoring or replacing....there is a big difference between shabby-chic, and just ‘shabby’.
Staff were pleasant, but am so surprised that this is listed as a 4 star hotel. less
Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 380katarzynak, thank you so much for taking the time to post your review and for your feedback, it's much appreciated. .
With regards the room, we are in the process of refurbishing the bedrooms in the main house, but due to Covid19 the process has not been as fast as we expected.
Apologies we have not met your expectations this time, next time you book with us contact me directly.
Looking forward to welcoming you back.