Visited with a group of 12 for a leaving function. We were placed at a table all together outside in a pleasant location.
However, the table service for drinks was incredibly slow and it was obvious the waitress didnt know the menu which was frustrating. At this stage we started going to the bar ourselves because the drinks table service was non existent.
I ordered a steak baguette and waited approximately 70 mins for it. I assume this was to bring out everyones food together which we didn’t ask for.
When it arrived it was very disappointing, it was clear that because i had ordered first it had been prepared first and left on a hotplate while everyone else’s was cooked, it was horribly dry with cremated fries. I cannot comment on other peoples food.
As I was leaving early I wanted to pay my bill so approached the bar staff to pay for my food and drink. I was told that this would not be possible as we did not request itemised billing and had to pay for everyones food and drink together. After being told we needed to see the manager if we wanted to pay individually and requesting again to pay separately we were rudely told that isnt their policy!
After some persuasion he threw copies of the waitresses bills at us and said “there you go”. Absolutely disgusting customer service!! I then had to queue up again behind 3 other people to pay my bill at the bar that had run out of change.
In summary, nice venue, poor customer service, poor table service, poor food.
Will not be returning. Had better service and food at Wetherspoons. less