Weston Hall Hotel, Sure Hotel Collection by Best Western

I stayed here in May on business. The building exterior is absolutely beautiful , however that's where it stops. The room was filthy. Dust everywhere, stains all over the carpets, kettle half full and sticky and bedside lamps, dressing table and bathroom mirror light not working. Bed uncomfortable. In times of Covid, I actually didn't want to take my socks off or touch anything without sanitising afterwards. less

I really wanted to like this hotel during my two day stay however no matter how much I tried, I found more wrong with it, than I did right. I know times have been very difficult for the hospitality services during Covid, however if they continue to take money from guests, they should at least try to get it right. Staff were lovely throughout my stay and very kind and welcoming. The food is amazing and OMG the chef needs a medal, tasty, big portions (too big for me, but that’s better than insufficient) and very well presented. Ignoring the fact my bed frame was falling apart (see the pics), the bedding at least was clean. That’s where it ends unfortunately. The rooms and general communal areas are tired, decrepit and need a good refurbishment. There is dust everywhere, even on a knife I was provided with for my lunch! Unbelievable. My room was dirty, and there were bits on the carpet on arrival, clearly the hoover did not pick up. The wall near to the kettle and cups etc is dirty and the bathroom left a lot to be desired. See the pics provided. The windows are single pane and metal framed, in extremely poor condition and the wind blew the net curtains with the wi does closed! Sorry Weston Hall, certainly not your finest moment. I have found over the years, Best Western Hotels are hit and miss. They seem to take on the old buildings that nobody else wants (probably because they are money pits), but then they cannot keep up with the required works to keep them nice. Shame. less

The rooms and hotel were dreadful. Ivy actually growing through the window into the bedroom. Wallpaper peeling off the walls. Mould everywhere. The building is stunning but you the bedrooms were the worse I had ever seen. The ceiling was leaking and a bucket was left at the top of the stairs as a trips hazard. I moved from the first room but the 2nd room was not any better. I cut my stay short and left after 1 night. less

As we hadn't been on a date during the whole of the pandemic, my partner and I were over the moon to hear that the weston hall which is a short walk away from our house, was opening the marquee for food and drinks. I booked a table and when we arrived we were sorely disappointed. The marquee is dirty, there were just wooden benches, it was freezing cold and the poor staff were shivering! Would it be too difficult for them to put some heaters in there, add a few table cloths, maybe a bit of music?! Especially when we were paying £17 each for a main meal! When the food came, it was awful...warmed up pre-made meals that resembled school meals. Our waitress was wonderful and I advised her to ask management if she was allowed to wear a coat and gloves as the poor girl was struggling to write she was that cold! It was a very disappointing evening considering we were looking forward to it so much. We will not be going back and we are advising our friends and family too. less

The location was perfect for the purpose of my stay. I did have an issue with the heating in my room and as soon as it was apparent that it could nit be fixed I was moved to a new room. thank you to the helpful staff who made this happen and did all they could to assist me. less