Weston Hall Hotel, Sure Hotel Collection by Best Western

Our family group received a friendly welcome to this old hotel in a beautiful setting. However things swiftly deteriorated. One bedroom had to be changed as there were dead flies all over the window ledge , plus carpet & bed linen felt damp. Another bedroom was dark with strange smell. Spotless bedding & towels. However bedroom carpet covered in brown stains en route to the bathroom. Similar splatter on wall paper. Half empty complementary water bottle left on bedside table. Booked early dinner & only 2 other diners in restaurant as we arrived, yet they were already running out of food for what would be a busy restaurant that evening. Offered white bread roll only as bread had not been delivered that day. Homemade pies highly recommended by waitress, but had already run out of pulled pork pie. Pate starter should have had walnut bread. We asked if this had been delivered & told the walnut bread was home made. Pate arrived with brioche & we sent it back to the kitchen in search of the walnut bread. Advised they had run out. "Juicy Atlantic prawn cocktail with king prawns" arrived offering the cheapest defrosted shrimp lacking any taste. This was returned. Advised they hadn't had a fish delivery that day either. Wild mushroom risotto was good. However the rest of the main courses served to our group were shocking. The individual homemade pies seen online were not evident. Each were served a small slice of pie with reheated vegetables. The cauliflower was yellow & the carrots had a taste of vinegar. Frozen chips were anaemic & many with black spots. Why serve these? All this was accompanied with a jug of thick brown gravy with a skin. Not right for a chicken pie. Dessert was served with cream that was well past its sell by date & also returned. In fairness the waitresses tried their best, but were working without the backing of a chef. Breakfast really wasn't much better. We were not expecting gourmet dishes but good homemade food, as advertised. Sadly this was not in evidence. Couldn't fault reception and waiting staff who looked embarrassed with what they were having to work with. less

Can’t thank you enough for a lovely lunch in the marquee with work colleagues. We booked at short notice for a large group and were all able to keep distant and have a lovely time. Food was clearly fresh and really tasty - they were able to adapt the menu for me too. Service was great and we couldn’t have asked for better or for the staff to be more accommodating. Meant a lot so thank you so much! less

Lovely character hotel with ample parking, beautiful and peaceful setting, friendly and helpful reception staff. Disabled access / rooms. Can't comment on food as didn't eat on site. Thoroughly recommend. less

We stayed for one night after a disastrous stay at another hotel in the area. The reception staff dealt with our request for a room quickly and expeditiously. On arrival our room was ready and the staff couldn’t have been better, friendly polite and made you feel at home. The room was lovely, warm, aired very clean and comfy. The bar service was exceptional and the grounds and hotel were perfect . Yes the hotel is old but what an amazing building - we loved it. Our evening meal was in the restaurant and was exceptional , some of the best food I’ve tasted. Service again second to none. Fabulous wine list etc at a very reasonable price. So after amazing food a good nights sleep was had. Breakfast again was in the restaurant and again it didn’t disappoint, excellent standard and quality and the service again was exceptional. Thank you to all the staff your a credit to the hotel which is beautiful. Can’t wait to come back less

I stayed here in May on business. The building exterior is absolutely beautiful , however that's where it stops. The room was filthy. Dust everywhere, stains all over the carpets, kettle half full and sticky and bedside lamps, dressing table and bathroom mirror light not working. Bed uncomfortable. In times of Covid, I actually didn't want to take my socks off or touch anything without sanitising afterwards. less