Trafford Hall Hotel, BW Signature Collection

Looks good from outside but basic inside. Also construction work going on during our stay and area was dirty, noisy and lack of amenities. Housekeeping was poor in that towels were not changed or bed not made properly. less

Nice location with free parking. Speedy and polite checkin. Pleasant double room. Excellent service from all staff from checkin to bar to restaurant. All very helpful and friendly. Good choice of food with some good offers. Food really nicely cooked. less

Room was far too small for a twin (as booked), more adequate for a double and definitely not as advertised. Asked for a change but was told the rest of the hotel was closed for renovation was taken to cottages at the back of the hotel which were no better so stuck with original room. No work carried out whilst we were there and if known before booking would have went elsewhere. Bathroom was very small kept burning ourselves on the heated towel rail everytime we used the sink. The heated towel rail has a switch in the bed room called FUSE which took as a while to figure out. No housekeeping, no internet (although advertised apparently virgin carrying out work both days), very poor lighting in the room, no air conditioning so very hot and lots of spiders in the room. Also a lot of noise from trams especially at night. Lack of staff as had to contact several times before any service given. Even at the point of checkout poor system given the COVID circumstances. Wont be returning, shame this hotel has a lot of potential if managed right. Beautiful building on the outside and newly painted rooms but lacked in other things to make a stay welcoming. less

I've stayed at the Hotel a few times before the refurb and its now even more enjoyable with the modern refurbished rooms and smart tv's! Breakfast was great, always served promptly. Also got a discount for the steak restaurant which I made use of for staying in the hitel, I would highly recommend it! I was a little worried about travelling initially, COVID measures are in place and the staff are taking them seriously but still providing a relaxed environment. Can't wait to come back. less

Stayed here with my wife last night. The room was functional, the bathroom was tiny. We paid to have breakfast included and I wish we hadn’t bothered. Absolutely terrible. The waiter hardly spoke English and we waited over 30 minutes for food and it wasn’t even busy. My wife is coeliac and needed a gluten-free breakfast. No problem we were told, but it was a problem. They brought out normal toast, not gluten-free and then her full English breakfast was a vegetarian one not gluten-free so she couldn’t eat it. I got 2 small rashers of bacon, two slices of toast, a small pot of beans, a fried egg and a small hash brown and half a fried cherry tomato, a small coffee and a glass of orange juice. No mushrooms or black pudding. The long wait for food and then the lack of gluten-free items meant my wife had no food for her breakfast and left the table extremely upset. I could understand the long wait if it had been busy, but it wasn’t. Also annoying was the fact we heard people in the kitchen mentioning gluten-free. Had my wife eaten the food presented to her, she would have been extremely ill. Back to the room (classic double), holes in the bathroom door had been filled in poorly. It looked as though someone had punched and kicked it. It needed a new door to be honest. The bed was large but the mattress was very soft and unsupportive. No milk to make a tea or coffee - There was a kettle and cups, coffee and tea but no milk. I went to reception after our evening meal, around 7pm, but there was nobody there to assist me. Our evening meal at the Steakhouse beneath the hotel was a disaster as well with several complaints made - cold food, peppercorn sauce that was solidified in it’s ramekin - Good onion rings though. All in all, I don’t know how this hotel has a 4 star rating. I would give it 2 to 3. Don’t pay for breakfast and don’t go to the Steakhouse for food and it’s not too bad. Bearable but not good. less