EXCELLENT SAN FRANCISCO, CA HOTEL
16/05/2019 Neil Y, Los Angeles, California
For the record, I am a Best Western Rewards Diamond member and I have stayed in probably 4 dozen Best Western hotels.
I was traveling with my daughter and 2 granddaughters and we rented 2 rooms. The... more
For the record, I am a Best Western Rewards Diamond member and I have stayed in probably 4 dozen Best Western hotels.
I was traveling with my daughter and 2 granddaughters and we rented 2 rooms. The staff in this hotel is OUTSTANDING! They went out of their way to make our stay as enjoyable as possible. A giant THANK YOU to Tia, Josh, Rebecca, Edward, Claudia, and Kevin for treating us as family rather than transients.
NITPICKS: There is no breakfast - There was no safe or refrigerator in the room - The rooms were small - Only 1 small shelf over the sink.
GOOD STUFF: Centrally located to shopping and transportation - Good restaurants within walking distance - The bed, linen, and pillows, were comfortable - Excellent Housekeeping - Wonderful sitting areas in and off of the lobby.
OUTSTANDING STUF: Hospitality - The best lit room I’ve ever had - The best room I’ve ever had for electric outlets and USB Ports.
BAD STUFF: I had an issue with the toilet plumbing – water level too high.
REALLY BAD STUFF: Neither room received a wake-up call on our first morning and we missed an appointment. Later that day, Tia and I checked the system and it worked. For the rest of the week we used our alarm phone app. However, we left wake-up calls for our last morning as we had early flights out. I watched Edward put it in the book. We did NOT receive wake-up calls. That is a big no-no. What if we hadn’t set our phones?!
Ultimately, I give this hotel my highest recommendation.
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