Not up to par for BW
24/03/2019 Partera60, Saint Paul, Minnesota
I usually choose Best Western due to their friendly service and great breakfast yet this hotel had neither. Highly disappointed. The bed was comfortable and the room quiet, but it was postage-stamp-si... more
I usually choose Best Western due to their friendly service and great breakfast yet this hotel had neither. Highly disappointed. The bed was comfortable and the room quiet, but it was postage-stamp-size tiny, the bathroom the size of an airplane bathroom and window faced a brick wall. I noticed on the floor map that there were other rooms that were much bigger with better views, which were empty! Poor service! I am usually thanked and greeted and at least given a free bottle of water for being a rewards member, but not this time. During checkin the receptionist kept answering phone calls and ignoring me. Still angry about this. Not once was I greeted by reception staff, even though I walked by many times during 5 different shifts. There is NO breakfast nor bar, even though they have the bar and seating area available. For expensive San Francisco prices, do not choose this hotel. I'm sorry I spent so much if my hard-earned vacation money here. There are plenty of better options. less
Cartwright_GM, General Manager at The Cartwright Hotel - Union Square, BW Premier Collection, responded to this review
Thank you for taking the time to provide a detailed review. I reached out to you via TripAdvisor messenger to get further details and clarification. I realize our quintessential boutique hotel is not a fit for every guest. We are a 105 year old hotel with a small footprint, so many of our rooms lack square footage. Regardless, guest service should never falter and you should not be ignored. The Best Western website has some great filters that will match you to the hotel with the amenities you desire. If you filter restaurant, bar, or breakfast our hotel will not show up. We do not advertise or shy away from the fact that we do not offer breakfast or have a restaurant. We are fortunate to have an amazing location with so many food and drink options just steps away from our front door.
Once again thank you for the feedback. I look forward to further dialogue.