It’s dreadful to locate and not brilliant when you find it
06/09/2019 Alison K, Kingston-upon-Hull, United Kingdom
The sat nav couldn’t find this place!!!! It’s located down a street that buses have access to but not the general driving public which resulted in 2 phone calls to get obscure landmarks. Booking in wa... more
The sat nav couldn’t find this place!!!! It’s located down a street that buses have access to but not the general driving public which resulted in 2 phone calls to get obscure landmarks. Booking in was uneventful except they require you to pay in advance and put down a deposit for any drinks or foods you may want. Arrived st the room - an executive room - no door handle on the outside another trip to reception to get maintenance to fix it. The room smells of sewerage and I’m glad I’m just here for 2 nights. Won’t be returning less
BullHotelPeterboro, Guest Relations Manager at The Bull Hotel, Sure Hotel Collection by Best Western, responded to this review
Thank you for your review, which I feel is grossly unfair. The directions for the hotel are very conveniently situated on our website.
I think that you will find it is customary for hotels in this country as well as throughout Europe to take a credit card authorisation to cover any additional purchase that you may make throughout your stay. As you are aware no monies are taken unless you have made any purchase, or until you come to check out.
I do appreciate that you had a problem with the door handle which was rectified immediately.
The room most certainly does not smell of sewerage.
Thank you for allowing me to respond.