SureStay Hotel by Best Western Brownsville

825 N Expressway 83, Brownsville, Texas, 78520-8537, United States
based on 34 reviews Trip Advisor Logo
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SureStay Hotel by Best Western Brownsville

Thank you for choosing the SureStay Hotel Brownsville. Our hotel offers a continental breakfast, free Wi-Fi and a swimming pool. Our rooms are equipped with a Smart TV, mini-fridge, microwave, coffee maker and an alarm clock. Enjoy your stay! show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of SureStay Hotel by Best Western Brownsville

Traveller Overview:
3.5 Rating: 34 reviews
Excellent 47%
Very Good 20%
Average 8%
Poor 5%
Terrible 17%
Rating

Claudia E, wrote review 29/12/2019

Great place

Nice and super clean rooms and bathrooms. The bathtub was really clean. Floor carpets look clean. Includes fruit, eggs, sausage, beagles, toast, cereal & milk, yougurt, waffles. Orange and apple juic... more

Rating

Jon A, wrote review 13/11/2019

Kind of a Low-Rent Best Western

I'd just stayed for a week at a Best Western Suites, and chose this property when I got to Brownsville, to take advantage of my BW Rewards status. The front desk staff were friendly and professional,... more

Owner Response
SureStay I, General Manager at SureStay Hotel by Best Western Brownsville, responded to this review
Thank you so much for taking the time to submit a review. We are sorry to hear we did not meet your expectations during your stay. Please know we are working hard to correct these issues, therefore we hope you will give us another opportunity to show our improvements. Our guests honesty is what helps us continue growing and providing loyal guests such as yourself the satisfaction they deserve. Best Regards, Simona Camacho GM
Rating

GerryJT, wrote review 19/08/2019

I’m going to SureStay somewhere else next time.

Don’t even know where to begin... booked a stay from a Thursday - Sunday. Booked and paid for Thursday night, but arrived early on Friday morning at 5:00AM. 1) upon arrival, I’m greeted with a telepho... more

Rating

kaciepg2019, wrote review 12/08/2019

Worst Experience EVER

Not only was the property rough looking when we got there, think employees smoking in front of doors when you drive up, the AC was out in the halls and lobby, when we checked in I signed the paper for... more

Owner Response
BestWesternHotels, Corporate at SureStay Hotel by Best Western Brownsville, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts
Rating

J5730MDdianam, wrote review 13/07/2019

Bad Service/Horrible

Bad customers service upon check in. Room has no lamp. No Kleenex. Reuse shampoo. Cold coffee @ breakfast. Not allow to take coffee/juice/fruits to the room. Public restroom no toilet tissue. No so... more