Sure Hotel by Best Western Lockerbie

We were due to hold our post renewal celebrations at The Dryfesdale however, with one week to go, Glen suggested a move to The Sure Hotel saying it would cater to our needs more. Initially we were worried about this (although we were told we could keep things as they were if we wanted) The Sure Hotel did not disappoint ! We were met and greeted by Andy, what a lovely welcome ! Glen told us he had wanted us to have a special bed and had put together a four poster for us that morning ! Our room was beautiful and the bed very comfy indeed ! The bathroom could do with a little updating, we had an issue with the shower which Glen fixed immediately, even if it didn't fully resolve it. But this did not spoil our stay. Andy was ABSOLUTELY AMAZING from start to finish, a real people person who went above and beyond make sure ourselves and our guests had everything we needed. He was very personable and made us all laugh but remained professional at all times. He made sure we all knew the strict COVID 19 rules and guidelines, but made sure this did not spoil our special occasion. We opted for a choice of menu for our guests. It has to be said the food was outstanding, really tasty and arrived at the table hot and beautifully presented. Our evening 'buffet' was laid out on our three tables; a lovely selection with some extras we hadn't expected ! We had the use of the wedding breakfast room and two lovely lounge areas with comfy seating and an outside veranda, meaning we could socially distance within our households and family groups. All in all we can't fault The Sure Hotel and want to thank Andy again for being our perfect host. less

My son's wedding had to be postponed in March due to Lockdown. Glenn and his team made sure that their wedding reception yesterday was perfect. Food was first class and the venue was set up very well to make us all feel safe and secure. Weddings these days might be different but small and intimate is still beautiful and better than cancelling. We still had family and friends view the ceremony via webcam. You can still have a lovely day. Highly recommend the Sure hotel and Glenn and his team. Thank you. less

Excellent service from all the staff, great food, lovely warm bedrooms, booked for a overnight night stay with elderly mother and wife , nothing was too much trouble for the staff, first class evening meal with a great choice on the evening menu, same applies to the breakfast, only minor drawback that there is no lift which was a minor inconvenience for mother, overall a great place to stay less

Dear Glen Andrea and I wanted to drop you a line to say a huge thank you for the way you and your team looked after us during our stay last week and leading up to our wedding, Tuesday 1st Sept. The team were amazing, couldn't do enough for us and the bottle of bubbly when we returned having married was a great touch. Having arranged our wedding via the Gretna Wedding Bureau and opting to stay at your other hotel Dryfesdale as part of our package, this did not happen but we were not disappointed by the Sure which means we may have to return next year to the Dryfesdale to celebrate our anniversary. Thank you, Pat and Andrea less

If you are thinking of a short get-a-way or even planning to get married in Gretna as we did, you cannot go wrong with booking this Hotel. Glen (owner) and his team could not do enough for us to make our wedding stay special. We felt that they did everything they could to make our COVID wedding a memorable experience. The food in the restaurant is best in class with a menu that we worked our way through with the help of our guests, every dish was delightful. The Hotel has just through a major refurbishment to a very high standard, but respectful to the building, especially the old part of the house. Thank Glen and Team for providing us with very happy memories of our stay with you. less