Sure Hotel by Best Western Lockerbie

Just got up for breakfast at 9.05 on a Saturday and for some unknown reason this hotel stops serving breakfast at 9am. I’ve literally stayed in hotels all around the world for work and this is the earliest finish I have ever seen. My advice would be book somewhere else. less

Excellent friendly staff , very attentive and very well mannered, food was cooked to perfection and of good quality, Erin the waitress on evening dinner couldn't do enough for everyone along with the rest of the staff , hotel rooms are spotlessly clean along with a comfortable bed for a good night's sleep , Will definitely stay there again . less

Saw the review of the SURE Hotel, although it still trades under the Queens Hotel, although shown as a Best Western. Hotel out of the way, presence nice bedrooms recently renovated, bar area and restaurant combined. Down side it has a Pool Room which is noisy if staying in a bedroom on ground floor. Over charged for two breakfasts which we did not take (£15 each x 2) £30.00. Mmmm over priced. This was added to my bill automatically which is alarming and without consideration. Asked for a refund , and I am still waiting for this, checked with bank and not received, so had to phone hotel, stating it takes up to 5 working adys, although your money is taken immediately??. This is not acceptable. less

We cannot rave about this hotel enough! We stayed here with our 6 and 18 month old sons….both very vocal and boisterous! Ha ha! Yet the hotel couldn’t do enough for us and made us and the boys feel more than welcome. Our 18 month old still has milk in the morning and night…..we were just going to go to the local shop to get some milk but the staff happily obliged to provide us with milk over our two day stay ❤️ Thank you so much to the manager and his wonderful staff….our friends have recently moved to Lockerbie and this will be our continuous go-to for a place to stay when we come to visit them! less

These are times when hotels are a really mixed bag, some do not service your room and blame it on covid, whilst others serve sub standard food blaming staff shortages, however this charming hotel restores your faith that things can be done right without excuses, the rooms are fresh and clean, (and cleaned throughout your stay!!). The staff here are without doubt the stars of the show, so friendly, happy and helpful at all times (more so than the card machine!). Special shout out to Erin, so courteous and engaging, a real asset to the hotel! Hope to stay again soon. less