Sure Hotel by Best Western Lockerbie

we came to the new queens hotel with family and friends last week for lunch, and can I say absolutely outstanding, the new refurbishment is stunning, service on point and the food was delicious couldn’t of asked for anything better. Will definitely be back ,sooner the better😁👍🏼 less

We came here as this was where we had renewed our vows and the hotel has went under immense refurbishment , it is hardly recognisable ! We were greeted by smiling staff which I think personally is a great start , and were given choice of eating in bar or restaurant so as it was a special evening to us we chose the restaurant . Absolutely delicious meal , extensive menu , dessert menu could be better , but we had starters and main and they were absolutely delicious , credit definitely to chefs ! Steaks cooked to perfection ! The only thing was problem with computer from restaurant to bar so had to wait on drinks , and also when we went to pay the card machine wasn’t working so luckily we had cash on us , but it’s just newly opened so you expect hiccups in the early days ,but we shall certainly be back and highly recommend THE SURE HOTEL !! 5 stars all the way x less

I visited this place last week expecting the staff and the hotel to have a few tweaks still to be done as it recently opened following a long shutdown, but as I arrived I was greeted and shown to my table straight away. The owner personally gave us a guided tour of the recent refurbishment, wow it looks amazing, the staff were so pleasant and really happy to help us through the menu choices we had. My boyfriend and I can’t wait to come back with our friends. Definitely one of the best. less

Fabulously contemporary vibe, yet cosy atmosphere. We will definitely stay again, the food on the menu made a refreshing change from the norm; so a return is a must to try more options; and meet the friendly Staff again who made us feel very welcome. less

Having just recently opened again after a refurbishment we thought we would try it for a meal, big mistake!! Left hand doesn't know what the right hand is doing. I wish I had seen a menu before as the food on that menu I'm afraid is NOT restaurant food in my eyes, after a great deal of deliberation over the 7 main dishes I plumped for the fish pie, that took 40 mins to come, 6 lumps of salmon and 3 mussels I'm afraid is not a fish pie, pretty tastless in to the bargain, the burgers and tortellini just about passed the test. Two of our party went for puddings and one wanted the brownie with pistachio ice cream but it came with vanilla. After the meal we went for cocktails in the lounge, well it couldn't get any worse! Wrong!! 30 mins waiting on 3 cocktails and then having to go and get the waitress who was going round tables asking, is this yours? Just to round it off, when I went to pay the bill and standing for at least 5 mins the bar person looked straight through me to a crowd of other people wo were coming to pay, probably more important than me!! Will not be back!! less