Roker Hotel, BW Premier Collection

After checking I went to my room and as I opened the door I found an opened bar of soap on the floor. I went for something to eat and on my return to my room my keycard didn't work, went down to reception and was told they had to move me as I was given the wrong room. My new room was situated so far from reception, up and down several sets of stairs, got woken at 5:30 by the bin man outside my window!!! I have stayed here a few times with work and I find it very loud, all door bang shut, rooms are never very clean with dust on top of the headboard and cracked floor tiles in nearly all the bathrooms. The food is quite nice in the evening though less

Couldn't fault the hotel. It doesn't look anything special from the outside and it doesn't even say it's a Best Western, however once through the main doors your opinions change. The decor was very good and to our taste. All the staff from the cleaners to the receptionist, bar staff breakfast staff were great, very friendly and helpful. We just opted for a standard room and it was fine perfectly comfortable. We used the breakfast room, bar and dining room. The service, staff and food was excellent. We had a great enjoyable stay. Other thing to mention is that the hotel has parking to the front of the hotel and a secure car park at the rear. For us the location was great. Took us approx 40 minutes to walk to Sunderland town centre. The walk along the prom to the marina in one direction and upto further shops/restaurants in the other direction was great. less

A little unsettled on arrival when front car park full, but did find the rear car park. Not an easy entry into the hotel from the rear if of limited mobility but received a very warm welcome when we got to reception. The check in was very smooth and friendly. A lot of steps up and down to find our room which was stunning! Had rearranged a previous booking & the receptionist had remembered me just from the phone conversation, had had to upgrade as no regular rooms available but the money was well spent as the executive room (Cinnamon) was amazing. Huge, comfortable bed, a sea view, robes which we didn't use and a bowl or hotel rock. Great shower & toiletries. The breakfast on the following morning was delicious even though their gas was off so hubby couldn't have a fried egg, lovely choice of both hot and cold items. We both thoroughly enjoyed our stay and will be happy to rebook in future when we visit our son at Northumbria University. Wifi was patchy in the breakfast room but it was being looked into. less

The hotel lived up to our expectations both in quality and staff friendliness will definitly book again if in the area . I have stayed in Best Western hotels before and found this one to be great location in agreat area less

Arrived on the 16th September struggle to find our room we ended up in the basement room on arrival our room was filthy hair on the bedding ,floor and towels not cleaned went to asked to change rooms but they said they where full we got put in the suite 147 for the night lovely big room unfortunately this was poorly cleaned too holes in the carpet and curtains hair on the floor in the bathroom around the shower on the sofa and a leaflet under the cushion hair on the bedding too Moved our belongings back to our order room as was told house keeping was going to clean it arrived back at 4pm to a still filthy room which has not been cleaned ! The girl on reception did even as k was our room ok unfortunately it’s not ! Will not book here again this was the first time we have stayed here will go back to The Marriott parking is an issue too here limited space out the front on this hotel Took over 30 photos to how how dirty the room is unfortunately I can only up load 10 less