Roker Hotel, BW Premier Collection

Nice Hotel with everything you need on site Coffee Shop/Tea Room, Great Bar, Italian Restaurant. The boxed in hot water pipe in our room (103) made the heat unbearable. There was also several long silver fish in the bathroom. The covered terrace is a great addition being a smoker however the heaters on one side don't work. The decking needs a power wash. The windows need a clean and I don't think the tables outside ever got a wipe down. As the heat was unbearable in the room, I decided at 10.30pm to go down to the bar for a drink. I got chatting to some local people outside on the terrace. At Midnight a guy from reception came out and asked if any of us were staying at the hotel to which I replied yes. He asked the non-residents to leave and for me to make my way back up to my room so they could clean the area?!?!?! I've never been ordered back to my room by a hotel before. Overall it's a nice hotel with a great bar and I would return IF they had a working fan in every room. We did request a fan and got a working one on the 3rd attempt but that one had a screw in place of where the speed button was meant to be. less

Lovely spot on the sea front, and bus stop just outside too. Tried the Italian and the bar for food, both good, and their own gin rage was a bonus! Rooms are nicely decorated, but just too warm, and cant open the window more than 15 cm which didn't help. it wasn't a warm night, only 10 degrees, but +20 in the room easily, never even got into the bed, and sleep was intermittent due to the heat. Shame as otherwise all of my party enjoyed our mid week stay here. less

I read the reviews which raised my expections for this visit, we usually stay in the Marriott Hotel but it was fully booked. Placed in to room 122 which didn't look bad, although there was no Tassimo or Roker Rock as in previous reviews, the view was roof tops and the fire escape and apparently we were unable to upgrade to a sea view room. The bed nearest to the wardrobe had the most uncomfortable mattress I have ever lay on so needless to say I hardly slept a wink especially with the heat, although I'd switched the bedroom radiator off and opened the window. The next morning my partner told me he had used the bathroom through the night and a load of silver fish bugs were there ugh!! I informed reception twice during our stay, no mention of moving us. As I had only seen 1 small one in the bath it didn't overly concern me although I wasn't happy about it until the morning we left and I saw a massive one with legs UGH!!! The 2nd morning of our stay my partner decided to have breakfast in the hotel,most of the continental wasn't there and he had to wait over 35 minutes for his cooked English breakfast. At 5.45 that evening we wanted a meal in the bar/restaurant and managed to find a table that was reserved from 7.45 (2 hours later) when we tried to sit down we were told we couldn't and the earliest meal we could have was 9.30??? The only good part of this hotel for hotel guests is the Italian Farmhouse where the service and food is second to none. The hotel bar was really busy nearly all of the time so there was nowhere to just sit and relax as there isn't anywhere in the reception area. less

I'm staying here on business and so far I'm very impressed, the staff are very friendly and extremely helpful. Excellent atmosphere in the hotel and everything is clean and tidy. The room is well equipped and very clean. Will definitely stay again. less

My friends and family had arranged afternoon tea on 17th march for my 30th birthday. It was delicious! Waitress was very nice and advised us on best offers as thete were 7 of us. We stayed for the night too, the rooms were dab cert clean and spacious. The beds are so comfy. We are in the Italian Farmhouse too which again was great with a fab waiter who was very attentive. I would definitely come back to eat and stay less