Roker Hotel, BW Premier Collection

On arrival i had an efficient check in. I booked a double room for solo occupancy. The bed was pushed up against the window and the room was small. The bathroom was down 3 steps which wasn't great getting up during the night for the loo. One of my gripes in hotels is bad lighting. The lights in my room were yellow- far from ideal. less

We had a very good night attending christmas party event last Sunday night. It was for my birthday celebration with my friends. Service was really good and the venue, the food and the entertainment was really good too. We booked a room , we had a good deal with the price via booking.com. It was juat teicky to fimd the room though and if you habe a bad legs or bad knee, I won't suggest to habe those rooms ans you habe to go through so mamy steps. Room was okay, it could be better is the bath tub waa cleaner. I wonder if its the seal that's colour black or just need more scrubbing. But over all, we had a good night. less

7 of us went to the Roker hotel to see 9th Avenue. We had a lovely meal and the show was good. 6 of us stopped over and had a coffee and scone on the Saturday afternoon. The lady who was our waitress was very nice (sorry didn't get her name.) she had a good laugh with us about our Christmas t. Shirts. The evening was good. Only why do people go on the dance floor with drinks in glasses. I know it's Christmas time but come on think!!! Also the DJ had to ask a few people to get off the stage. All staff we met were very professional. We will always look at the Roker for a girls stop over when we go to a show in the future. less

...some of the poorest food by their standards. Having previously attended many functions at this venue, one thing that had never let us down was the quality of the food. On Saturday 1st December our party of 10 arrived for the first of the BW Christmas Party Nights. The décor of the room was appropriate, table location was good, bar service was quick and attentive but the food was not what was expected. To suggest the portion of beef was 'well done' to 'cremated' was an understatement. The Christmas pud was a slither, I would guess less than 1cm thick, roughly the size of a Jacobs cracker, supported by the meanest portion of custard. When I complained to one of the servers about the condition of the beef which had obviously been standing for hours on a hot plate, the response was that I could change it, but the replacement would be the same, and that others had complained too. As for the turkey....there were 2 slices of what looked like turkey ham folded and placed on top of mashed potato. Again, miles away from BW standards. Another down side to this review is that I have to go back in week or so with a dozen or so of my family to endure the same menu. Might sneak in a Subway ! less

The location of this hotel is superb. The decor lovely and the cleanliness faultless. I have stayed here before but it certainly must have been a warmer time of year.....the bedroom was really cold during the night, the shower never more than luke warm which was a little warmer than the Eggs Florentine for breakfast. The WiFi didn't work and the television repeatedly said no signal when I first arrived. The single room was big enough and well appointed but the light switches were badly placed. Interesting that when I checked out I was not asked how my stay was.... perhaps too tired of hearing complaints? less