The food was hot that was the only positive
13/07/2019 zo_b968, Galashiels, United Kingdom
Came here for a family meal. We were a large family group who had pre-ordered our meals in advance. Firstly our table was split into two separate tables with the kitchen access between the two tables ... more
Came here for a family meal. We were a large family group who had pre-ordered our meals in advance. Firstly our table was split into two separate tables with the kitchen access between the two tables so it was very difficult to interact with the family at the other tables without having to get up and we were in the way of the staff who kept telling us to move out of the way. Therefore not making us feel welcome. On that point, one of the staff members (the young one) was downright rude and moody. Shouting at us to pay attention to ask who’s meal was who, even though they had a pre-ordered list of what everyone had ordered. Don’t even mention the issue of the extra ice cream. I thought she was going to interrogate is all as to who had ordered the ice cream and that we must be liars when nobody claimed the ice cream as their own.
Price - ridiculously overpriced. Expect to pay city prices in a rural location for very substandard food. The steak pie had three chunks of meat in it. The chicken goujons was just that and some chips - no salad or garnishes and for £9.50!! We thought it was scampi when delivered as chicken bits so small. Better value travelling to Edinburgh and going to KFC - probably got more chicken as well!!
All in all a worse than disappointing meal and certainly won’t be back for food as better food venues with great food and better prices elsewhere in the Borders. less
BWPhilipburn, Manager at Philipburn Hotel, responded to this review
We are sorry to hear your comments regarding your family meal on 25th May this year. We believed that 2 tables of 10 opposite one another would be easier for you to converse with family members as with 1 long table of 20 we have had comments previously that guests at one end of the table can neither see nor hear guests at the other end. This was discussed with the host at the time the booking was made, however we are sorry to hear that this was not acceptable. All your comments have been noted and we take all feedback on board and use these to provide a better experience for our guests in the future. Once again we are sorry to hear of the disappointment you experienced on this occasion.