My husband and I stayed here for the second time for two nights. I cannot rate this hotel highly enough. We are fortunate to have stayed in many beautiful hotels but this has to be one of my favourites and I shall explain why...
Firstly, the hotel itself is so beautiful and charming, full of character and history whilst also being immaculate with all the mod cons you need. We stayed in room 9, the Roxburgh suite, which has a huge living room area and an upstairs bedroom. The living room is so comfortable, with all the necessary amenities and there is also a huge modern bathroom with the most amazing spa bath and toiletries to pamper yourself with. The bedroom has so much storage and the huge bed is really comfy, whilst the balcony overlooks a gorgeous view. The hotel itself is in a great spot, with so much to do and see within short driving distances. We love the walk round St Mary's Loch and also the Haining.
Secondly, the food is fantastic. We ate in the restaurant on the Friday evening (I highly recommend the dill and chive cakes) and ordered room service on the Saturday. Breakfasts were wonderful, with a huge selection and even a separate veggie menu, which was so refreshing!
Finally, the best thing about this hotel is the staff. Keith greeted us like old friends and is just the loveliest, friendliest chap who is a fabulous asset to the hotel. Tasmin, our waitress, is a real gem who looks after you and entertains you with her stories whilst Alison puts you at ease and is warm and full of fun whilst serving you breakfast quickly and suited to your tastes. Marie, the lovely owner, clearly cares greatly for her hotel and wants each guest to have a lovely time, which we absolutely did. This kind of customer service is really refreshing and personal. We thought it was so touching that the staff had even remembered us from our last visit and we really cannot wait to return to visit in the summer.
If you fancy a weekend away from it all where you can truly relax in beautiful surroundings, the Philipburn is absolutely the place to come. Thank you!
, General Manager at Philipburn Hotel, responded to this review
Dear Flamegirl1982, Thank you very much for your recent visit to the hotel and subsequent review! We are delighted that you found each member of staff friendly and hospitable throughout your stay with us and enjoyed our quality food and drink offerings at the hotel. We look forward to welcoming you back to the hotel in the future.