Parkmore Hotel & Leisure Club, Sure Hotel Collection by Best...

This Hotel literally has to be one of the worst hotels I've ever stayed in and once one thing goes wrong, you start to notice everything. Upon arrival - CCTV in the carpark hanging by a thread. We were checked in by the manager who was helpful. However, when we reached our room (family room for 4) it was not what was advertised on the website. Rather than the pictures promised, It literally looked like a boarding school dormitory room where the main double bed was pushed up against the wall and the wooden bed looked like it was on it's last legs as it was so rickety. We went and complained and we were given two rooms to compensate downstairs - things can only get better right. Maybe not... The main double bed mattress was so uncomfortable that my husband eventually ended up sleeping on a towel on the floor at 4am as he couldn't sleep and I barely slept. The toilet cistern was very old and dripped and gurgled all night long and was so loud, and our room smelt really badly of smoke. The twin room for our kids wasn't much better and theirs really smelt of smoke too. Really not great. At breakfast the next morning we were greeted by two staff who looked like they had no idea what was going on. The service was really slow as everything arrived one-by-one and was really basic. I tried asking questions about allergies, and got nowhere with the waiter. He didn't seem to understand my questions so in the end I went to reception and asked the girl on reception if she could find someone who could help me. Noone arrived. The "fresh fruit" advertised which was the only thing I was able to order arrived and it literally an apple and a banana in a bowl which I couldn't eat anyway due to the allergies I told him I have so I ate nothing. My daughter ordered from the breakfast menu and didn't get what was ordered. The other two member sof the family ordered and everything was microwaved and really greasy. Service was non existent and everything was so slow, and we were on of only around four tables in there! I went to check out of the room and the girl on the reception wasn't coping on the phone with people asking questions. She told a guest to "google" what facilities the hotel had as she was new and didn't know and when they tried to make a dinner reservation she said that she couldn't as her diary "didn't go that far into the future" not hugely helpful. I did complain and spoke to the manager later that day who explained that they were short staffed but even so, this hotel needs to massively work on their customer service skills and the rooms are in dire need of a refurb, plus they drastically need to improve breakfast. One plus was that the housekeeping staff were very friendly and the pool was adeqate. less

This must be the worst place I have stayed. Staff too busy to even check you in. Bed uncomfortable. Kids making noise in corridor day and night. Food is disgusting to say the least. Omg Best Western you can do better than this. Would I visit again NO CHANCE NEVER. less

Upon entry to my room, I was greeted with the smell of body odour and wax crayons. The room was not unclean, but it was certainly tired, with holes and cracks galore, interspersed with signs where patch repairs had been done and painted over. At night there was a loud, persistent hum from some units outside of the windows - they looked like air-conditioning units, (which simply added insult to injury as the room was hot and stuffy). The breakfast was pretty awful, with cheap ingredients indifferently cooked; one was enough. The second morning I settled for toast and for the rest of the stay we all skipped breakfast entirely. Have stayed at one other Best Western hotel and that was excellent, but the Parkmore was frankly embarrassing. less

A lovely hotel, room was comfortable and spacious, spa area immaculate, very covid aware. Food and service excellent but a special shout out to Sophia who looked after us, nothing was too much trouble less

Excellent hotel, with very friendly staff.. looked after myself & my little boy very well. We didn’t dine in the evening only having breakfast which was superb, good quality ingredients & quick service. The bar & garden areas were good for a evening drink less