Normanton Park Hotel, Sure Hotel Collection by Best Western

The hotel and facilities were better than expected , they were located right on the reservoir meaning it was so easy to walk about with young kids and a pram ! The boat ride and waterfront church were just minutes away , lots of sheep roaming freely, lots of wild rabbits etc at sunset, the kids loved it. Probably suitable for kids up to 9 . less

Remember this place as being ideal for coffee. but not anymore. Walked in and felt like we were intruding instead of being in a hotel Had almost to beg to be served but not so slow at taking your money. They should not be allowed to use the Best Western name. WORST WESTERN yes less

Upon arrival the room didn’t quite feel fully ready and there were noticeable stains on bedsheets and pillows. Dead insects were found dotted around the room, including a dead spider in the welcome folder. less

Found bathroom in poor quality. Room needs redecorating. Buffet breakfast poor quality, no cooked breakfast available on second morning as food was not replenished even though staff were aware of problem and guests were waiting to eat. Limited choice of beers and lagers. Cold coffee served at wedding reception. less

Ok let’s start, we went here for a wedding reception of a couple of friends, checked into reception which was very friendly and the lady behind the counter was very nice. So we pick up our key got to the room room and when I opened the door the smell of damp hit us! It was so bad we were spraying perfume about to get rid of the smell (I know your thinking why didn’t we change rooms, they were fully booked) Any way my fiancé checked the bed for bugs which we did find some empty husks where they had grown but luckily didn’t find any bugs,phew! As she went to check the covers we noticed makeup on the quilt cover so obviously not been changed! The next day (today) got up for breakfast,we had heard from some other residents that we need to get there early as the breakfast will be cold,oh yes it was! Absolute shambles,the way it was all set up was crazy,anyway after going back to my room to get a shower we had not hot water! Not a great stay,did put a complaint into reception,we’ll see what happens,I went with my fiancé who is over from the states for 2 weeks,I’m supposed to be out tonight for a meal with the family but I’m lying here on my bed only darting to the toilet (sorry for that bit of information) So no,not a pleasant visit at all And it’s a shame as the views are stunning and it could be such a lovely place. less